I can't get Sims 2 to install on my MacBook Air.

When I put the disk in a load of weird files come up and none of them actually let you play the game? Any help?

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HT1349 Can I get a full history of repair my MacBook Air, please?

Hello.
Can you send me all history of repair my MacBook Air ( Serial No : W8******22E ), which is in your storage at the moment - repair number R1****6919
Regards,
Krzysztof Cwalina
<Personal Information Edited by Host>

First, this is the AppleTV forum.
Second, these are user to user support forums. There is no one here from Apple.
Contact Apple directly.

How can I get Acrobat 9 to install on my MacBook (as part of Design Premium)

Hi Everyone
Have just installed Creative suite 5 on my Mac (OS v10.6.6). It seemed to install ok. I then tried to install the accompanying Acrobat 9 Pro. It keeps reporting a an error. I have copied and pasted the error log below. sorry it's so long but it is meaningless to me and i didn't know which bits to leave out. Any help would be gratefully received. i am not a techy so simply clear instructions aimed would be fantastic.
Thanks
Process:         AdobeAcrobat [3713]
Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         9.3.0 (9.3.0)
Code Type:       X86 (Native)
Parent Process: launchd [115]
Date/Time:       2011-01-31 16:35:17.005 +0000
OS Version:      Mac OS X 10.6.6 (10J567)
Report Version: 6
Interval Since Last Report:          50316 sec
Crashes Since Last Report:           14
Per-App Interval Since Last Report: 174 sec
Per-App Crashes Since Last Report:   10
Anonymous UUID:                      16EBD36C-AC57-4D2F-820C-CF27B9BFBB5D
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000003c
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   com.adobe.Acrobat.framework   0x800e3858 AcroSecurityBailOutImpl + 14912
1   com.adobe.Acrobat.framework   0x80373e91 AcroSecurityBailOutImpl + 2703481
2   com.adobe.Acrobat.framework   0x7fe2ede9 RunAcrobat + 23727
3   com.adobe.Acrobat.framework   0x7fe2c1b6 RunAcrobat + 12412
4   com.adobe.Acrobat.framework   0x7fe2b1e4 RunAcrobat + 8362
5   com.adobe.Acrobat.framework   0x80068911 AcroBundleThreadQuitProc + 9767
6   com.apple.Foundation          0x9119f588 _nsnote_callback + 345
7   com.apple.CoreFoundation      0x983dd793 __CFXNotificationPost + 947
8   com.apple.CoreFoundation      0x983dd19a _CFXNotificationPostNotification + 186
9   com.apple.Foundation          0x91194384 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
10 com.apple.Foundation          0x911a1789 -[NSNotificationCenter postNotificationName:object:] + 56
11 com.apple.AppKit              0x925e3422 -[NSApplication _postDidFinishNotification] + 125
12 com.apple.AppKit              0x925e3332 -[NSApplication _sendFinishLaunchingNotification] + 74
13 com.apple.AppKit              0x9273a4ed -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 274
14 com.apple.AppKit              0x9273a10d -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 101
15 com.apple.Foundation          0x911d47a4 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 511
16 com.apple.Foundation          0x911d4568 _NSAppleEventManagerGenericHandler + 228
17 com.apple.AE                  0x951e2f58 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
18 com.apple.AE                  0x951e2e57 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
19 com.apple.AE                  0x951e2d61 aeProcessAppleEvent + 197
20 com.apple.HIToolbox           0x93081389 AEProcessAppleEvent + 50
21 com.apple.AppKit              0x925b39ca _DPSNextEvent + 1420
22 com.apple.AppKit              0x925b2fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
23 com.apple.AppKit              0x92575247 -[NSApplication run] + 821
24 com.adobe.Acrobat.framework   0x7fe29d4c RunAcrobat + 3090
25 com.adobe.Acrobat.framework   0x7fe29278 RunAcrobat + 318
26 com.adobe.Acrobat.Pro         0x00002e8b start + 2371
27 com.adobe.Acrobat.Pro         0x0000264a start + 258
28 com.adobe.Acrobat.Pro         0x00002571 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib             0x90fcf982 kevent + 10
1   libSystem.B.dylib             0x90fd009c _dispatch_mgr_invoke + 215
2   libSystem.B.dylib             0x90fcf559 _dispatch_queue_invoke + 163
3   libSystem.B.dylib             0x90fcf2fe _dispatch_worker_thread2 + 240
4   libSystem.B.dylib             0x90fced81 _pthread_wqthread + 390
5   libSystem.B.dylib             0x90fcebc6 start_wqthread + 30
Thread 2:
0   libSystem.B.dylib             0x90fcea12 __workq_kernreturn + 10
1   libSystem.B.dylib             0x90fcefa8 _pthread_wqthread + 941
2   libSystem.B.dylib             0x90fcebc6 start_wqthread + 30
Thread 3:
0   libSystem.B.dylib             0x90fd70a6 __semwait_signal + 10
1   libSystem.B.dylib             0x90fd6d62 _pthread_cond_wait + 1191
2   libSystem.B.dylib             0x90fd89f8 pthread_cond_wait$UNIX2003 + 73
3   ...ple.CoreServices.CarbonCore 0x9758f51e TSWaitOnCondition + 126
4   ...ple.CoreServices.CarbonCore 0x9757aea5 TSWaitOnConditionTimedRelative + 202
5   ...ple.CoreServices.CarbonCore 0x97576873 MPWaitOnQueue + 250
6   AdobeACE                      0x7fb8d939 ACEMPThread::Task() + 133
7   AdobeACE                      0x7fb8d8ad TaskGlue + 17
8   ...ple.CoreServices.CarbonCore 0x9755a85a PrivateMPEntryPoint + 68
9   libSystem.B.dylib             0x90fd685d _pthread_start + 345
10 libSystem.B.dylib             0x90fd66e2 thread_start + 34
Thread 4:
0   libSystem.B.dylib             0x90fa9142 semaphore_wait_signal_trap + 10
1   libSystem.B.dylib             0x90fd6cfc _pthread_cond_wait + 1089
2   libSystem.B.dylib             0x9101f46f pthread_cond_wait + 48
3   AdobeAGM                      0x7e4cde84 pthread_condition_base::Wait(pthread_scoped_lock_base&) + 26
4   AdobeAGM                      0x7e4cdddd AGMMessageQueueImpl::Pull() + 65
5   AdobeAGM                      0x7e8bfbdc AGMWorkQueueTask::operator()() + 84
6   AdobeAGM                      0x7e8c0e67 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7   AdobeAGM                      0x7e4cdca1 thread_proxy + 45
8   libSystem.B.dylib             0x90fd685d _pthread_start + 345
9   libSystem.B.dylib             0x90fd66e2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x800e3844 ecx: 0x00000041 edx: 0x00000000
edi: 0x00000000 esi: 0x813de780 ebp: 0xbfffe9a8 esp: 0xbfffe990
   ss: 0x0000001f efl: 0x00010286 eip: 0x800e3858   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
cr2: 0x0000003c
Binary Images:
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0x96731000 - 0x96860fe3 com.apple.audio.toolbox.AudioToolbox 1.6.5 (1.6.5) <0A0F68E5-4806-DB51-764B-D97554B801AD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x968ac000 - 0x968acff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x96910000 - 0x9691afe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x969ed000 - 0x969faff7 com.apple.NetFS 3.2.1 (3.2.1) <94A52A6D-F071-09D7-E80F-F633F17233FE> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x969fb000 - 0x96a1dfef com.apple.DirectoryService.Framework 3.6 (621.9) <F2EEE9D7-D4FB-14F3-E647-ABD32754F557> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x96a1e000 - 0x96abbfe3 com.apple.LaunchServices 362.2 (362.2) <F3952CAB-322F-A12F-57AF-8B91B1D76DDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x96ade000 - 0x96af9ff7 libPng.dylib ??? (???) <E14178E0-B92D-94EA-DACB-04F346D7534C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
0x96bd9000 - 0x96bfafe7 com.apple.opencl 12.3 (12.3) <DEA600BF-4F54-66B5-DB2F-DC57FD518543> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x96c4c000 - 0x96d16fef com.apple.CoreServices.OSServices 357 (357) <3A26F553-722D-3536-EEDE-FB41FCDAA7FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x96d17000 - 0x96d18ff7 com.apple.audio.units.AudioUnit 1.6.5 (1.6.5) <BE4C2495-B758-AD22-DCC0-56A6791E948E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x96d19000 - 0x96df4feb com.apple.DesktopServices 1.5.9 (1.5.9) <CED00AC1-924B-0E45-7D5E-1CEA8929F5BE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x96f5b000 - 0x96fbfffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x96fc0000 - 0x973f5ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x973f6000 - 0x974d3ff7 com.apple.vImage 4.0 (4.0) <64597E4B-F144-DBB3-F428-0EC3D9A1219E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x974d4000 - 0x974f0fe3 com.apple.openscripting 1.3.1 (???) <2A748037-D1C0-6D47-2C4A-0562AF799AC9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x974f1000 - 0x974faff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x97533000 - 0x97533ff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x97534000 - 0x97854ff3 com.apple.CoreServices.CarbonCore 861.23 (861.23) <B08756E4-32C5-CC33-0268-7C00A5ED7537> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x9787d000 - 0x97ae0fff com.apple.security 6.1.1 (37594) <B6F2A8BF-C1B7-A0E2-83FB-4FF265E9BDDC> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x97af4000 - 0x97af7ff7 libCoreVMClient.dylib ??? (???) <973B9E1F-70B3-2E76-B14B-E57F306AD2DF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x97b00000 - 0x97baeff3 com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x97baf000 - 0x97bf3ff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x97bf4000 - 0x97caaff7 libFontParser.dylib ??? (???) <33F62EE1-E457-C6FD-369E-E86745B94A4B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x97cb6000 - 0x97cfafe7 com.apple.Metadata 10.6.3 (507.15) <A23633F1-E913-66C2-A073-E2B174C09B18> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x97d0b000 - 0x97d0bff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x98191000 - 0x981d4ff7 libGLU.dylib ??? (???) <BB66EDB2-D5FE-61C9-21BE-747F9862819C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9822c000 - 0x98272ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x9831d000 - 0x98341ff7 libJPEG.dylib ??? (???) <46AF3A0F-2B8D-87B9-62D4-0905678A64DA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x98382000 - 0x984fdfe7 com.apple.CoreFoundation 6.6.4 (550.42) <C78D5079-663E-9734-7AFA-6CE79A0539F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x98541000 - 0x98582ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <16DAE1A5-937A-1CA2-D98F-2AF958B62993> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x98583000 - 0x985ccfe7 libTIFF.dylib ??? (???) <AC1FC806-F7F4-174B-375F-FE5D6008666C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x9882e000 - 0x98932fe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <BDEFA030-5E75-7C47-2904-85AB16937F45> /usr/lib/libcrypto.0.9.8.dylib
0x98933000 - 0x98939fe7 com.apple.CommerceCore 1.0 (6) <41C2A87D-93D8-56C1-9292-0400699F23C1> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x9895c000 - 0x98995ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <E0D512DD-365D-46A0-F50C-435BC250424F> /usr/lib/libcups.2.dylib
0x98996000 - 0x98996ff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x989d3000 - 0x989d6ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <B624AACE-991B-0FFA-2482-E69970576CE1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib
0x989d7000 - 0x98a59ffb SecurityFoundation ??? (???) <A8D248DE-8670-970D-39E3-A9738CFDBEE1> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x98a68000 - 0x98a68ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x98a94000 - 0x98b26fe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x98b27000 - 0x98b2eff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x98b2f000 - 0x98b33ff7 IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x98b9c000 - 0x98c55fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x98c56000 - 0x98c64fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x99419000 - 0x9942dffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <8D562874-9298-9939-DAEE-7D1648F80C46> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x9944c000 - 0x9949cff7 com.apple.framework.familycontrols 2.0.2 (2020) <AF7F86F1-F7BF-CBA8-7A4A-D8F7A19F9601> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x994e4000 - 0x994e7fe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x994e9000 - 0x99563fff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <F7C9B01D-45AD-948B-2D26-9736524C1A33> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x99564000 - 0x995c5fe7 com.apple.CoreText 3.5.0 (???) <BB50C045-25F5-65B8-B1DB-8CDAEF45EB46> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x995c6000 - 0x995c6ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x995c7000 - 0x99604ff7 com.apple.SystemConfiguration 1.10.5 (1.10.2) <362DF639-6E5F-9371-9B99-81C581A8EE41> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x99626000 - 0x9963eff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x9991e000 - 0x99921ffb com.apple.help 1.3.1 (41) <27544F8D-B795-E33B-7EB5-6EA3AB6F6B79> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x99922000 - 0x99922ff7 com.apple.Carbon 150 (152) <2539A94A-34D9-45CB-8F3E-AD53149E0BD5> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 2 GB, SMC 1.51f53
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 232.89 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth Module, 0x05ac (Apple Inc.), 0x8218, 0x06130000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x04600000

Because it was the newest, greatest thing at the time.   Of course, I waited a bit... I never buy .0 releases. Frankly, same reason I have retail discs for most versions of apple's os offerings over the years, just keeping my systems up to date.
Honestly, when it came out, I balked at the app store and the fact that I had to make all my purchases through there, but now I kinda wish it'd been around back then. I'd have easy quick access to a binary I could install off a memory stick.
Here's the deal: I had a mother in law looking for a laptop for an upcoming trip, a friend with an old macbook air (v1.1) he didn't want anymore, and the ability to put the two together. The only problem is getting the air up to a version that can run a newer version of chrome for compatibility with the education program she's working with online.
I can probably get it running on safari... we haven't checked yet. It may not be horrible to be stuck on 10.5.8. We'll see how it shakes out.
Anything is better than the G4 iMac flat panel (the desk lamp model) she's using right now at home. It's pretty, but I'm shocked it still runs. A testament to Apple quality if I ever heard one. That thing is at least 12 years old.

How can I get e-mail to sync between my Macbook Air (mail) and iphone and ipad

I can not get my mail to sync between the devices ... deletions do not delete, etc... Mail provider is from our ISP. On the Macbook Air we are using Mail, and of course for the iphone (4S) and ipad (mini) using the mail app supplied. Thanks.

Apple Superdrive
http://store.apple.com/us/product/MD564ZM/A/apple-usb-superdrive
This one is only $35, I have it and its well made, and works on Mac
http://www.amazon.com/LG-Electronics-Portable-External-GP60NB50/dp/B00C2AMK2M/re f=sr_1_1?ie=UTF8&qid=1385882859&sr=8-1&keywords=lg+external+usb+dvd+drive

HT1619 I can't get my remote to pair with my Macbook air

Just got a new Macbook air and a remote. I changed the battery, followed the directions in the booklet (press the right button) and then the one on line (simultaneously press menu and fast forward) and neither worked. Does the remote not work with the MacBook Air?

At the risk of offering too simple of a possible solution,
"The latest Mac OS X 10.8 drivers for your Epson scanner are available only via Apple's Software Update. Here's how to get it:
The latest Mac OS X 10.8 drivers for your Epson scanner are available only via Apple's Software Update. Here's how to get it:
Connect the scanner to your Mac and power the scanner on.
Select the "Apple icon" menu in the upper left corner of your screen, then Software Update.
Follow the on-screen instructions to install the available updates.
Note: Software Updates may find multiple updates for your system. You may choose to install all or some of the updates by clicking on Show Details.
http://www.epson.com/cgi-bin/Store/support/supportMountainLionDetails.jsp?BV_Use BVCookie=yes&oid=28461&conntype=-1&stage=3#stage3
Message was edited by: Radiation Mac

How can I get software from a disc onto my macbook air which does not have a disc drive.?

I have macbook air with no disc drive. However, I recently was given some cookbook software as a gift and it is in disc form. Wondering if there is an easy way to get this new software onto my mac. Was hoping I could upload the software to another PC and then burn it to a thumb drive and switch it over that way.Thoughts on if this is doable??
Thanks!

Apple Superdrive
http://store.apple.com/us/product/MD564ZM/A/apple-usb-superdrive
This one is only $35, I have it and its well made, and works on Mac
http://www.amazon.com/LG-Electronics-Portable-External-GP60NB50/dp/B00C2AMK2M/re f=sr_1_1?ie=UTF8&qid=1385882859&sr=8-1&keywords=lg+external+usb+dvd+drive

Can not get Snow Leopard to install on my MacBook Intel 2GHz (circa 2006)

I get to about the 33 minute mark in the Snow Leopard install and then my screen goes to a dark grey and then I get a message saying there has been an error and the install can not proceed. This is a purchased Snow Leopard 10.6.3 disc from Apple. It worked fine on my iMac and another MacBook. I have tried resetting the PRAM and verifying the disk and repairing permissions (as per other board discussions). But still nothing. Does this disc limit the number of computers you can put it on? Help! Getting frustrated!!

shannon112 wrote:
Does this disc limit the number of computers you can put it on?
No. The single user retail disc and family pack retail disc both allow infinite number of installs. (Not according to the licensing agreement on the single user disc, but Apple uses the honors system). That is all I can input. Good luck.

How can I get rid of the malware on my macbook air?

I have not downloaded any suspicious programs or clicked on any links but suddenly today, ads keep popping up on google and on websites like Tumblr, Facebook, etc. Pictures are even turning to ads, like the picture gets replaced with an ad for a farm game. I have disabled extensions, I have deleted cookies and cleared my cache, I have put chrome adblock on, and that keeps a lot of the ads away but the same 'mackeeper' link pops up on google search no matter what, as well as zeobit.com. I'm worried I'm going to have to get professional help.

There is no need to download anything to solve this problem.
You may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

What is an 'SPL-2.dmg' file and how can I get it (the driver) installed?

subject line is question

*My question to Samsung:*
"SCX-4200 driver for Mac OSX.5.5
After downloading the driver from
http://www.samsung.com/us/support/download/supportDownDetail.do?group=&type=&sub type=&modelnm=SCX-4200&language=&cate_type=all&mType=DR&dType=D&vType=L&cttID=2047002&prd_i a_cd=06010300&dispnm=SCX-4200,
the following error message is displayed: 'The following disc images failed to mount - image: SPL2.dmg; reason: not recognised.'
Please advise."
*The reply from Samsung:*
Thank you for contacting us regarding your SCX-4200 and the recent issue you have experienced.
It is difficult to say why this error may have occurred, it may be that the file has been corrupted during transfer. You should try deleting this file again and re-downloading it or possibly even try downloading the file from an alternate location such as below -
http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=uk&C ttFileID=2047002&CDCttType=DR&ModelType=N&ModelName=SCX-4200&VPath=DR/200810/200 81028145509765/SPL2.dmg
Should you wish to discuss this issue further, please feel free to call our IT Helpdesk on 0845 726 7864 quoting your reference number."
*Having tried all that, I did phone them, only to be fobbed off, +'Try re-installing from the CD you got with your printer. If that doesn't work it must be their ([Apple's]) problem.'+*
My MacBook is trying to mount it, according to right-click 'Get Info', using DiscImageMounter, which only returns the error message (above), 'The following disc images failed to mount - image: SPL2.dmg; reason: not recognised.' Disc Utility doesn't tell me much more. What should I do with it?
My printer (Samsung SCX-4200) clicks and warms up when it's sent a command to print, but that's the end of it - it won't do anything else, which is why I went looking for the driver in the first place. Note the Samsung Download Centre site at _http://www.samsung.com/uk/support/download/supportDownDetail.do?group=printsolut ions&type=printsolutions&subtype=monomultifunctionproducts&modelnm=SCX-4200&disp_nm=SCX-4200&language=&cate_type=all&mType=DR&dType=D&vType=L&ct tID=2047002&prd_ia_cd=06010300 says this driver was updated/uploaded 28/10/2008, but I can't get the **** thing to install. Any idea what I'm doing wrong?
Probably also worth noting: the printer works fine with Windows on my MacBook's BootCamp partition.

Can't get adobe reader to install on my new laptop with windows 8

I can't get adobe reader to install onto my new laptop with windows 8. Basically what happens is that I start the download from the adobe screen by clicking the yellow download button, then I click run (I've also tried save and run), then I allow the program to make changes to my hard drive, and then finally a blank grey box appears in the in the middle of the screen, titled "adobe reader installer". After this box appears nothing else happens. I've let it sit for at least 30 minutes and still nothing. I've also disabled my pop up blocker, and set the security settings to default as suggested in other posts. Unfortunately this is the only pdf program that works for the site we have to use to write contracts, so I need to get this figured out asap. Thanks in advance for any help and advice.

Try installing from http://get.adobe.com/reader/enterprise

I am trying to install windows 7 on my macbook pro 13", when i run bootcamp it tells me that there is not a windows support software available for my computer. Where can i get the windows support software for my macbook?

I am trying to install windows 7 on my macbook pro 13", when i run bootcamp it tells me that there is not a windows support software available for my computer. Where can i get the windows support software for my macbook?

Apple only supports Windows on certain hardware.
http://www.apple.com/support/bootcamp/
Apple provides their framework for Windows to run on a Mac, a piece of software called a Hybrid MBR that bridges the gap between how Windows reads the drive partition table (MBR) and EFI/GUID partition table that Mac's use.
It doesn't mean Windows can't run on your Mac, a third party solution called rEFIt will also bridge the gap and allow booting of more that just Windows, Linux as well for a triple booting computer.
Your hardware has to meet the other requirements the second and third operating system needs as as being able to install drivers that will work for your hardware, especially the fans or they will run loud and fast by default.
http://refit.sourceforge.net/
This above is a advanced procedure which requires knowledge how computers and various operating systems, drive formats and so forth work.
I even admit I don't know everything myself, but I experiment on a separate piece of Mac hardware (out of warranty/AppleCare) designed for this purpose so in case something screws up I'm not taking down my only machine and can use the other to get online and find solutions.
There is a very high potential for losing your data if your using advanced/non-Apple methods to install Windows on your only Mac where Apple doesn't support it. Also one shouldn't be doing this on Mac hardware that is under AppleCare or warranty as it might be voided. Proceed at your own risk and education.

HT4993 if your screen cracks, can you get a replacement screen installed on the iphone/

if your screen cracks, can you get a replacement screen installed on the same phone?

With iPhone 4 Apple will not replace the screen. They will replace the entire iPhone 4. If you want the screen replaced on the same iPhone 4, you have to do it yourself.

I do not have blackberry messenger in my phone, Can i get a file and install it on my phone

I do not have blackberry messenger in my phone, Can i get a file and install it on my phone

Connect your device via USB-cable to the computer.
Launch Internet Explorer
Open this address: http://na.blackberry.com/eng/services/devices/
Click on "Update Now" button
Popup will be displayed, now open the applications list, find BB Messenger in the apps list and check it to install.

How can I get Flash Player and install it?

I29/Aug/2010 17:37
TO: Adobe Forum
I am running Windows XP Home, and using Mozilla Firefox 3.6.8 as my browser.
When I go to download and install the latest version of Flash Player, the ONLY option I get is to quit. In other words, I cannot download and install Flash Player. This even occurs at Adobe's own website.
How can I get Flash Player and install it?
Thank you in advance.
Sincerely,
Barry Karas

First, you can manually download the installer here: http://get.adobe.com/flashplayer/otherversions/
Second. On both my Mac (OS 10.6.4) and My PC (Vista Home Premium) I have had nothing but trouble with Firefox 3.6.8 and Flash player, Flash apps and Flash sites that require access to web cam or microphone or both.
The last time Flash Player worked well with Firefox was 3.6.4, but I uninstalled 3.6.8 and went all the way back to 3.0 on both systems.
Just a heads up. If you download the manual installer, and it still doesn't work, it ISN'T the Flash Player. It's Firefox. IE, Opera and Safari all work with it.
Go to oldversion.com and get an older build of Firefox, uninstall 3.6.8, install the older one, go to Tools, and Options and turn off automatic checking for updates, so it doesn't try to take you back the the 3.6.8 "busted @$$ joint" that doesn't work worth poo.
Maybe when they release 3.7, Firefox will have their act together with Adobe and Flash Player.

HT1977 I downloaded an app on my PC, signed into my iTunes account, but when I connect my iPhone and click sync, it won't copy to my phone. How can I get this app to install on my phone?

I downloaded an app on my PC, signed into my iTunes account, but when I connect my iPhone and click sync, it won't copy to my phone. How can I get this app to install on my phone?

Your phone connected, iTunes running, under the "Apps" tab, you've selected this app to install on your phone, correct? Hit the "Apply/Sync" button, lower right on the Apps tab, what happens?

I can't get Sims 2 to install on my MacBook Air.

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