I can't get the BTSports app

"You do not have BT Sport on this account yet. If you have recently placed an order for BT Sport, please bear with us as we update our records, you will be able to watch online soon. If you haven't ordered BT Sport yet, find out how to get it below."
"Sorry...
There's been a technical error – but you can still place your order online.
To order a Broadband and Calls package with optional TV, click here
To add BT Vision to your existing BT broadband package, click here
To order a new phone line, click here
To switch your calls back to BT Click here
Ref# CON-0113"
I have searched for the error code and found nothing. Phoned and waited half an hour and no progress. I have Infinity 2, and only subscribed for BT Sport and still can't get it 10 days later ! Is anyone at BT listening?????

I'm having this problem too! If I try to activate the Player app ordering process, it checks my details and throws up a "Sorry...." screen saying there is a technical error. If I try the second option at the start , I can manually input my BT account number and postcode....get the same checking screen, it then tells me I have no BT Broadband on my line.....what a load of **bleep**!!!! Been an option 3 customer for years!!  I've tried all the so called solutions that have been posted on this forum.....not one of them works.
*****Most worrying of all though, when I updated my phone number for the upteenth time on the My BT area and got back to the My profile page, somebody elses account details were on full display... A different, completely unrelated BT customers' telephone number, account number, and their personal product options!!! Disgraceful!!! No data security at all!!! Next stop is Watchdog I think!!! ******

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