I can't get the Ipad app to control my dvr

I can’t get the Ipad app to control my dvr I get a error saying that I need to be on my home network but I can control the other box  fine 
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On the iPad I get the following error when I click on the DVR icon
Network error
we are unable to process your request at this time. Please check your Wi-Fi connectivity and try again. If you are trying to perform a DVR function this may be related to your broadband home router. Please refer to the DVR FAQs for more information. If you continue to see this error, please user the Send Feedback feature in Setting and reference error code 201
and on the TV I get a pop-up that says
only mobile devices that are part of this household Fios account can access this set Top Box. Please try again using a mobile device that is part of this household.
I have reset ed the Fios router to factory setting and restarted the DVR box but I still can't get the iPad to control the DVR. the iPad will change the channel on the non dvr box and I can program the dvr on the web site but I can't get the iPad to control the DVR    

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