I can't get the money from my gift certificate back

Today, I bought a 50 € gift certificate to use for iTunes, because I don't have a credit card. I was looking for a song and since it wasn't available at the German version of iTunes Store, I looked at the American site. There, I was asked for my password and a credit card, which I did not have. So I went back to the German iTunes store, where I was asked for a credit card again and can't get back online, as I was told that my password was wrong. After resetting my password, I was told that I hadn't purchased anything in the store yet and need to enter all information again. For that I either need a new gift certificate or a credit card. Does this mean that the remaining 15 € are gone? Is there any way to go back and get the money and to be able to continue shopping?

I can't be certain, but it sounds to me like you inadvertently created a new iTunes Store account. Make sure you're logged into the iTunes Store using the account ID and password you set up, or used, when you redeemed your original gift certificate. If you are, try signing out of the account and back in.
If you're sure you are using the correct account and that you're signing in to the iTunes Store, and signing out and back in doesn't help, go to the Purchase History and review your purchases to make sure that you should indeed have a balance left. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display. This display error can usually be corrected by logging out of the iTunes Store and then back in.
If you confirm that you should have balance left but the iTunes Store isn't showing it correctly, send a message to the iTunes Store customer service department through the form you'll find by selecting the most applicable section of their Support page and explain the problem to them.
Good luck.

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