I can't get the right click to bring up settings
I am so frustrated. this is my tenth time at this page because you keep sending me all over the place. I have followed the directions for disabling the hardware acceleration because all of my videos are showing in green screen. When I right click, it only gives me "about adobe" It is EXTREMELY frustrating. I am ready to take my computer somewhere and have this player taken off because I can't watch ANYTHING because of this, and your instructions DON'T WORK. I need to know where I can go in MY computer to change the settings of this program before I lose my MIND. I have been at this over an hour and your site is just an exercise in frustration!
Sorry you're frustrated.
Please disable hardware acceleration using the steps outlined here (Step 1 under Solve Video Playback issues):
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html
If you're using Internet Explorer on Windows 8 or higher, follow these instructions instead:
https://support.microsoft.com/en-us/kb/2528233
If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tried and saw.
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