I can't get the volume to work on my ipod. works only with the headset in. Thanks

Hello I can't get the volume to work on my ipod touch. Only works witht the headset. Thanks

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:                                 
iOS: How to back up           
- Restore to factory settings/new iOS device.
-  Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

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