I can't get to the Creative Cloud app

I can't get to the creative cloud app. When I open "Creative Cloud" - the window opens and then immediately minimises. When I maximise - there is a weird small window in front of the CC window, which you can't close (it just displays the CC icon). I can't alt-tab to the window behind. Very frustrating. Any ideas? I am running this on Win8.1
Cheers
Tom

Speedform562 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC.

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I can't get beyond the creative cloud installer

I've just moved from a PC to a MAC and am trying to download the Creative Cloud and the Apps I use but can't get past installing the CC installer!

Hi Stephen,
did you act upon instructions of
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Insta ll and use Creative Cloud products
.. if still necessary, please contact support and use the chat by clicking through the questions of http://helpx.adobe.com/contact.html
Hans-Günter

I can't install the Creative Cloud app for desktop...

I've tried several times to install the creative cloud app (or any other app for that matter), I can download it but it won't install. I'm using windows 7. This is the message I get ...
I've been to the customer support website and followed the instructions for minimising start up apps and anti virus software - no luck! I've just signed up for cloud membership and I'm losing my patience with this, could someone at Adobe please help.
Many thanks

Mrw2020 please try the steps listed at http://forums.adobe.com/message/5834539#5834539 where this topic has been discussed.

I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message Exit Code: 7 Please see specific errors below for troubleshoo

I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW041 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s)
ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist. ------------------------------------------------------------------------------------- System Requirements and it will not install, It says cant find the path D: im not sure why because as far as I can see its set to install on drive C: which is where I want it!

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

Can't download cc apps. They won't show up on the creative cloud app.

After several problems trying to install the Creative cloud app I finally got it to install after booting into safe mode. Now that CC is installed when I click on the tabs application tab it doesn't work. I also tried downloading it from the website which just prompts the creative cloud app and then it keeps loading on the application tab.

Hi Neverask3 & Kazuum,
Really sorry for the experience that you had with the Creative Cloud Desktop Application . Can I please request you to try the following Kb article and suggest if this works for you or not .
App doesn’t open | Progress wheel spins continually
If you are able to get the Applications populated in the Apps tab and the problem seems to be with the download , can I please request you to share a screen shot of the error message so that we can proceed in the same direction.
Cheers,
Kartikay Sharma

Hi. I cant figure out, what I will get in the creative cloud.

Hi. I cant figure out, what I will get in the creative cloud. ?? Do I get it all ?? if not wich programs are in it. ? I hope, i can get an answar fast :-)

Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)
-http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
-http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
-http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html

If i have a swiss adress & credit card can i get Hebrew enabled creative cloud and work globaly?

if i have a swiss adress & credit card can i get Hebrew enabled creative cloud and work globaly?
also... can i use my CS3 discount for creative cloud?
Thanks.
DAVID.

Hi David,
Products which support Hebrew have to be installed in this language from Adobe Application Manager.
Please see the instructions here:
http://forums.adobe.com/message/4881433#4881433
I believe Photoshop, InDesign, and Illustrator have right to left text support now.
I don't know about your CS3 discount, you can typically upgrade for a CS3 owned product.
-Dave

The Creative Cloud App for desktop can't be installed on my Macbook pro

I've have bought the Photoshop + Lightroom applications via the creative cloud. I can download the installion file for Crative Cloud app for desktop and I can start the installation process but it is interrupted halfway through with a message saying "The following problem have encountered: Creative Cloud for desktop could not be installed". There are no hints for any solution. I've tried to use Opera instead of Safari but the same thing happens. Is there anyone that knows what the solution for this problem is? Sincerely Lars

Thank you! You solved the problem!! /Lars
3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
created by AMreso in Creative Cloud Download & Install - View the full discussion
Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
Remove Adobe application Manager/Adobe creative cloud .
Restart the computer and redownload Adobe Creative cloud and install it.
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I am getting the Download Error on the Creative Cloud Apps Panel. No Apps Showing

I have tried all the various methods to resolve this issue with the Creative Cloud App.
1. Deleteing the Files in the Library Folder
2. Installing Adobe Application Manager 8 (Not Installing at all)
3. Reinstall Everything
Nothing is resolving the error on the App.
I can do everything else with the app but not installing products.
Running:
OS X Yosemite 10.10.1
MacBook Pro 15" Mid 2012
2,3 GHz Intel Core i7
8 GB RAM
NVIDIA GeForce GT 650M 512 MB
512 GB Solid State SATA Drive

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I've just purchased CC and can't download the creative cloud app? Help would be appreciated! :)

I can't download the Creative Cloud App?
After purchasing CC Complete, it says to click here to download the app and it just takes me to a white page with the four loading squares that just keep circling.
If necessary to know, I have a MacBook Pro and great internet connection.

Hi,
Here is the download page :
https://creative.adobe.com/products/creative-cloud?
If you still not have access to this page ,check and clean you hosts as explained in step 3:
Sign in, activation, or connection errors | CS5.5 and later
Regards,

I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinsta

I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinstall Illustrator CC?

Have you already used the Cleaner Tool?
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Can I purchase a Creative cloud license in Hong Kong and assign for our China staff use? if no how can I purchase / use the creative cloud in China?

Can I purchase a Creative cloud license in Hong Kong and assign license for our China staff use? if no how can I purchase / use the creative cloud in China?
thank you!

You should be able to find some information : Other ways to buy | Resellers | Adobe Hong Kong
View the latest list of countries where Creative Cloud is available for individuals, teams, and small businesses. Enterprise customers should request a consultation.
We’re working to make Creative Cloud as widely available as possible and will share more details about country availability over time. While individual membership may not be available in your country, you may be able to purchase a team membership through a global Adobe reseller.
Creative Suite 6 products are also available for purchase. Learn more ›
Creative Cloud Help | Creative Cloud / Common Questions
Regards
Rajshree

I downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

i downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

Hi Amy,
Kindly try the below mentioned links.
Creative Cloud Help | Download, install, update, or uninstall apps
Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
Thanks,
Atul Saini

If for some reasons I have to reinstal my OS.Can I then reinstal the creative cloud & the programes

If for some reasons I have to reinstal my OS.Can I then reinstal the creative cloud & the programes

yes.
it would be a good idea to deactivate first (help>deactivate), then uninstall (unless your re-formatting your harddrive).

I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no l

I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.

This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I can't get to the Creative Cloud app

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