I can't get video purchased from iTunes to play on iTunes

So, I upgraded to iTunes 6 and I installed the upgrade Quicktime 7.0.3 that came with the upgraded iTunes. I have all the current XP Pro updates installed, I have all the memory, videocards, etc etc that are in the system requirements for iTunes 6.
I go to the music store to see how this new and snazzy video purchasing works and I bought a music video of a band I like. iTunes Music Store takes my money, iTunes downloads the video and it's in my library. Cool.
I then select the video and a picture shows up in the bottom left hand corner and I click play and sit back to enjoy this new feature.
Nothing happens. nada, zip, zero. It just doesn't play. New sound, no video, nothing. I try it again. I go to the help menu the only thing they say about problems is to give me a link to a systems requirement list.
I open up Quicktime since the help file also says I can play my purchased video on either iTunes or Quicktime. I try to open the file and I get:
Error - 36: an I/O error occured
I check everything I can think of and still nothing.
I drop iTunes Support and they send me an email back 4 days later that says, sorry, we can't help with technical problems so deal with it (but I can't find a single article about this problem on the website) or call our help line and probably pay a fee.
I'm at a real loss as to what to do. I bought this video (granted it was only a couple of dollars, but still) and can't play it. Do any of the wonderful people out there have any ideas? I'm just glad I didn't buy more than this one video.
Thanks so very much in advance,
Shalva del Castillo

I know exactly how you feel. I bought a video and haven't been able to watch it either. Imagine all the "couple of bucks" here and there that Apple gets to keep.
Especially when they is no one here to answer questions and we need to trackdown someone. The FAQ's are useless, like every other companies FAQ. Nothing has anything to do with real problems.
Windows XP

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