I can't get video to play at all on MAC!

I just recently purchased and downloaded Premiere Elements 12 for a class. My project deadline is fast approaching and I can't get any videos to play with either the toggle bar (space bar) or by using the VCR like buttons. I am using the "Classroom in a Book" tutorials AND trying to start a new project with my videos and this issue is occuring in both. I am able to select the video and place it on the timeline and pull the cursor left and right with NO SOUND.... I can also do this in the preview mode...BUT IT WILL NOT PLAY ON ITS OWN..... please advise.... I have a brand new MAC that we purchased in November, therefore I have all the updates.
Thank you in advance for your time with this request.

kstoyle
Do you have the latest version of QuickTime installed on your computer with Premiere Elements Mac?
Administrative Privileges are required for both Premiere Elements and QuickTime. Are you Mac computer permissions set appropriately for this?
What are the properties of this video...
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
Is the problem only with this one particular video source or is the problem for all video and still imports?
Let us start here and then decide what next.
Thank you.
ATR

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