I can't have my own personal data without a judge seeing it first!

I have been a Verizon customer since October of 2009. For the most part, I've enjoyed your services. You have extremely helpful customer service representatives both at your stores and through your call center. I didn't even mind when you took away unlimited data. Okay, I did a little but not enough to make me want to discontinue my service with you. Until today. I called your customer service line about 3 weeks ago to request copies of the last 12 months of text detail for my account. I was adamant with the customer service rep that I needed the text detail. Imagine my dissapointment when I received only my call logs. I then placed another call to your customer service department to find out what happened. The second customer service rep, much like the first, hadn't been told that customers could no longer access any text details beyond three months. She placed me on hold and spoke to the legal department. Upon returning she informed me that I would have to subpoena my own text records. Though a little offputting, it wasn't really that much trouble. I asked my attorney to contact your legal department with a subpoena which he did today. Again, imagine my dissapointment to find out that not only can I not access my own records beyond three months, I have to have them released to a judge. I don't want the courts involved in what is a private matter. My private matter. This isn't an issue of national security. No one else needs to know why I want my own text records but me. I also find it extremely disconcerting that such a large change to how you handle data storage was most likely posted in small print on one of those annoying emails that everyone receives once a month telling them what has changed in the way of privacy practices and policies that no one reads. If I had known this was coming, I would have downloaded everything before the change. Every single one of your customers should have received an email specifically for this change. And really, if you had honestly tried to let your customers know this change was coming, why did none of your customer representatives know about it? I pay for my phone, my data package and my unlimited texting every month and I have done so for almost 4 years. I should have complete access to my records without getting lawyers and courts involved. Since that isn't the case here, I will no longer be a Verizon Wireless customer after this month nor will my husband or my sister who are also on my account. I'll take my business elsewhere as I imagine several other of your customers will do as well. I see a mass exodus of customers upset that yet one more thing has been taken from them with no warning and no culpability on the part of the company they pay every month for cell phone service. I highly doubt you'll read this. But I guarantee the thousands of Verizon customers already upset with your changes will. Why do you get to decide what I can access of my personal business? And why do you get to decide that I have to share my personal information with others if I want it? I want my privacy back!

Also you are wanting text messages. Thus another party or multiple parties have a right to voice their opinion as to whether you can have them
Finally the most records VZW keeps of messages is between 3-10 days tops.

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I can't have my own personal data without a judge seeing it first!

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