I can't hear a thing unless I use the speaker or the headphones!

I have a new iPhon5 that I puorchase in Amsterdam's Apple store and I can't hear a thing unless I use the speaker or the headphones! I don’t have Apple store in my country. What can I do?

Yes, when I disable the conversations add-on, I can then get to the attachment...but I like the conversations add-on otherwise and it used to handle the attachments just fine.

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