I can't hear anything during a phone call

This just randomly started up this morning, and the nearest Apple store is 2 hours away, so I'm turning here. I have an iPhone 4 (not the S) and the newest IOS. When someone calls me, my phone rings like normal, but when I answer, I can't hear them at all. I can make phone calls, but when I do, I can't hear the phone ringing before the person answers, and I still can't hear anything on the other line. I only know that the call went through because the screen says a call is in progress, and the people I've tested it on can hear me just fine.
I've tried resetting my phone to factory settings, and I've turned it off and on multiple times. I don't know what else I can do. My phone is in good shape: a hairline crack in the screen, but it's just cosmetic. Nothing else is wrong. I hear all the alerts and everything else I'm supposed to hear, and I was able to have normal conversations as of last night. I dropped my phone early this morning from about 3 feet off the ground, but it's in an Otterbox and well protected. I am somewhat panicking that I can't talk to people, and I'm not eligible for an upgrade until July. Also, I did not purchase the extended Applecare plan.
If someone could please help, I would really appreciate it. I'm planning on taking it to Best Buy once they open. I don't know if they can do anything, but I'm stuck.

One more thing:
I suspect that this problem is not related to the “headphones mode problem” because I have no problems with the laudspeaker.
Maybe an HW issue?

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7.0 Can't hear anything during call

help!
i cant hear a thing when i make a calll

Please, run the DirectX diagnostics tool (32-bit option).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Not able to hear anything when I make calls..after upgrading

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Message was edited by: halenbach

Here's one article that might help.
http://support.apple.com/kb/TS1630
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Toggle 3G Mode off then on. Leave off for at least 10 secs.
Power phone off and then on.
Remove and replace SIM card.
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Please take a look at the article referenced below, the same as in my original reply. The receiver on the iPhone does not have anything to do with the speakers on the bottom of the phone nor your microphone.
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Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
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While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
Restart your iPhone and test again.
If there's still no sound or poor sound quality, update to the latest version of iOS.
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If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Learn what to do if other people can't hear you on a call.
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Please take a look at the article referenced below, the same as in my original reply. The receiver on the iPhone does not have anything to do with the speakers on the bottom of the phone nor your microphone.
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
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Restart your iPhone and test again.
If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
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Learn what to do if other people can't hear you on a call.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
Take care,
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https://discussions.apple.com/thread/2475631

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I can't hear anything during a phone call

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