I can't hear anything when making calls no dailing tone or anything but when I try and audioface time it works fine please help

I can't hear anything when making calls no dailing tone or anything but when I try and audioface time it works fine please help

Hi Nfrith1,
Please take a look at the article referenced below, the same as in my original reply.  The receiver on the iPhone does not have anything to do with the speakers on the bottom of the phone nor your microphone.
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
Restart your iPhone and test again.
If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Learn what to do if other people can't hear you on a call.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
Take care,
Alex H.

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