I can't hear caller voice, I hear my voice from speaker - iPhone 4S

Hello,
for first apologize for my english
I have iPhone 4S 16GB with iOS 5.0 since october 2011, in january 2012 I break the front glass and I give to the our czech Apple Authorized servise for non-warranty repair, my warranty continues. They applied to it some "Apple Exchange Program" so, I have a new iPhone.
When I receive iPhone back, I found out issue when I make the call sometimes I can't hear dialling tone and caller voice, he does, and I hear my voice from the speaker. If I make recall, almost always it's OK. Happens approx. every 5. call.
iPhone returned from service with iOS 5.0.1, with different Serial Number, UID, etc..
I try restore without backup, problem unresolved.
Thanks for tips...

No nothing. I have not dropped the phone or anything, but when I bought it I could listen to music, and now it just don't recognize any headphones!

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