I can't hear the caller's voice from my iphone 4

My iphone 4 has been working all fine early this morning until around 10:30am I suddenly could no longer hear the caller's voice when answering / making a call while people can hear my voice. I've switched off the phone twice but didn't help. The speaker appears to be normal as the phone still rings. Can anyone help?

iTunes, you must Update or Restore the Firmware to iOS 5.1.1 the first time (to system 5) with iTunes. After that you can update via the Air.

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