I can't insert access application to sharepoint 2013

When i try to insert access aplication to my sharepoint 2013 site - it start to add but in the middle i get error "Sorry, there was a problem when adding the app. Click to try again" and it doesn't work why? thanks in advanced Limor

Hi limlim1975,
Based on your description, it seems the Access Service not configured properly in SharePoint 2013.
I suggest you follow the steps below to make sure the Access Service has been configured properly:
1. Configure Isolated App Domain.
2. Configure SQL Server 2012 for Access Services 2013.
3. Configure Access Services 2013 in SharePoint Central Administration->Manage Server.
Here is  a detailed article for your reference:
Configuring Access Services 2013 on Premises
Best Regards
Zhengyu Guo
TechNet Community Support

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