I can't install AAM

A month ago, everytime I started my computer I had to install AAM before starting any of my Adobe products. Now when I try to do that, It doesn't do anything but give me the "Installer Failed to initialize" error. I tried many solutions but none helped. My system is Windows 8 36bit. Intel i7 if it helps.

Crazypilot please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

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Adobe Cloud CS6 - Can't install/start AAM and CS6

Since 6 Hours i try to get the CS6 installed - hope anybody can help.
- I deinstalled Photoshop CS6 beta and my CS5 completely
- I deactivated my firewall
- I used Adobe CreativeSuite cleaner
- I downloaded the full AAM6.1
- But - when I start the AAM I allways get the message : Download Problem Error 403 Contact support
- OS: Win7 - 64bit
Thanks for help

Gone to creative cloud faq: here is the answer
What if I have problems downloading my software?
Visit the Adobe Store download forum, where you can find information about typical software download issues.
so here I am again!
This was not a general question, it a specific one: AAM is not working by now.
6hrs ago MacBookPro with Lion OS: AAM stoped downloading (after installing 2 app Acrobat and PS6) other apps. I was in office (on its internet connection).
Back home (another internet connection) it was sill not working. I tried on the PC (win7 64bit) and I couldn't either install AAM (download didn't start)
Maybe the server was down.
1 hrs ago it begun working both on PC and MAC, but just the list of apps.
I couldn't download any app.
Now AAM doesn't start again (both on PC and MAC): Download Problem Error 403 Contact support
MESSAGE UPDATE
After 8 hrs everything is working: I think it was just something like a server was down....

Can't Install Creative Cloud Desktop on Mac OS X 10.7.5

If I try to install it on my default user, I get an error 13. Specifically:
"cookies dir: cannot make folder / cookies: permission denied (error 13)"
If I try to install it on my Administrator user, I get an error A12E6 that says there's a problem with the installation.
I tried the solutions for both errors. For the error 13, I ran terminal and did the following solution as posted in another thread by a staff member:
chmod -N ~/library
chmod +a "everyone deny delete" ~/library
Did nothing.
Then I tried popping over to my administrator account, and I did the following solution as posted in another thread:
For MAC
Step 1: Go to /Application/Utilities (Rename Adobe Application Manager to Adobe Application Manager_old)
Step 2: Click on Go (Finder Menu)-> Go to folder-> ~/Library (Which is user Library)
In User Library go to -> Application Support -> Adobe and Rename OOBE to OOBE_old
After rename the above mentioned folders download the updated version of AAM from : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
After installing AAM try to sign in it should work now.
This also did nothing. What can I do to get this thing working?
I'm running a Power Mac on OS X 10.7.5.

SamReveley279 can you please post a screen shot of the Error 13 which you are experiencing?
It does sound like from your description that you are facing a multitude of network failures. To confirm you tried the steps listed in "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud - http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html. Please be aware that this issue was suppose to be resolved in later versions. Often when Users experience this error, with the current version, it is because of a communication failure.
I would also recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. Although the fact that you are able to initiate the download more points to a problem with the stability of the connection rather than the ability to connect.

Can't install software on my Mac OS X 10.9.4

Hello everyone,
I seem to have a problem installing new software... For some reason I can't install anything, the installer opens and I follow every step, but in the installation step, the bar just keeps moving but never actually moves as in completing the bar... I tried update from the app store and I can't, I press on update and it stays selected but nothing happens... I tried manually install 10.9.5, no luck, I tried with other softwares like, Teamviewer (which i really need to install), and Java.. but all is the same in all of them.
Can someone please help me? I need my computer for school and work and this can't happen ... :s
I'll be happy to send anyone images of the problem if I wasn't as clear as I wanted to be lol
English is not my main language
Thanks in advance,
Ricardo Santos

This is the report from http://www.etresoft.com/etrecheck
EtreCheck version: 1.9.15 (52)
Report generated 30 de Setembro de 2014 às 08:27:09 WEST
Hardware Information: ?
MacBook Air (13-inch, Late 2010) (Verified)
MacBook Air - model: MacBookAir3,2
1 1.86 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information: ?
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 8:14:9
Disk Information: ?
APPLE SSD TS256C disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) / [Startup]: 205,14 GB (12,77 GB free) (Low!)
Recovery HD (disk0s3) <not mounted>: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 45 GB (1,59 GB free)
USB Information: ?
Apple Inc. FaceTime Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Configuration files: ?
/etc/hosts - Count: 15
Gatekeeper: ?
Anywhere
Startup Items: ?
MATLABLmgr: Path: /Library/StartupItems/MATLABLmgr
Problem System Launch Daemons: ?
[failed] com.apple.installd.plist
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.siber.gs-server.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents: ?
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[loaded] com.paragon.updater.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents: ?
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ?
iTunesHelper
Dropbox
SpeechSynthesisServer
HPEventHandler
Internet Plug-ins: ?
JavaAppletPlugin: Version: Java 7 Update 60 Check version
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
Safari Extensions: ?
AdBlock-2
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
Picasa: Version: 1.0 - SDK 10.6 Support
3rd Party Preference Panes: ?
Flash Player Support
Growl Support
Java Support
Tuxera NTFS Support
Time Machine: ?
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 191.05 GB Disk used: 179.16 GB
Destinations:
Time Machine [Local] (Last used)
Total size: 465.66 GB
Total number of backups: 4
Oldest backup: 2014-08-29 11:05:22 +0000
Last backup: 2014-09-21 21:27:51 +0000
Size of backup disk: Too small
Backup size 465.66 GB < (Disk used 179.16 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
      6% WindowServer
      4% Dropbox
      2% Installer
      0% fontd
      0% System Events
Top Processes by Memory: ?
98 MB Safari
53 MB Finder
39 MB WindowServer
35 MB Console
31 MB Installer
Virtual Memory Information: ?
32 MB Free RAM
588 MB Active RAM
559 MB Inactive RAM
329 MB Wired RAM
1.13 GB Page-ins
15 MB Page-outs
I'll also take a look at them but today it's a busy day without the computer, I'll come back later.
Thanks again

Can't install Encore in CC

I know this is my fault, but can't figure out how to fix it.
I was using CS6 bought on cd but needed CC to edit Sony F55 footage. I uninstalled CS6 through Win7 control panel and now when I try to install Encore as described in Adobe instructions for CC users it asks for my serial number. I assume it's looking for my CS6 disc s/n but I moved that software to another computer and don't want to screw up that install.
How can I install Encore now? The CC application says PP is up to date so it won't let me do it.
Thanks all

>CC application says PP is up to date so it won't let me do it
CC desktop lists applications as "Up to Date" when not installed
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Can't install acrobat because adobe think i I download the application

can't install acrobat because adobe think i I download the application

CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654

When trying to install itunes i get a message saying it can't install the gear driver. Anyone have the same problem?

Trying to install iTunes but keep getting the message, " Can't install GEAR driver" Any help?

Error referring to aam protocol when you click download button | CC

Installed then removed Acrobat but Creative Cloud says its still installed so I can't install it again.

I've seen issues with precloud subs in CC but not with an app that was a CC download.
Just like the subject says, "Installed then removed Acrobat but Creative Cloud says its still installed so I can't install it again."
How do I get CC to recognize that acrobat isn't on my computer so I can download it again?
thanks,
Jason

CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654

I can't download indesign CC error Safari can't open aam:

I can't download indesign CC error Safari can't open aam:
Trying to open an Indesign file from PC says it is 7.2 and I am running CS6

Use this Adobe document to understand how to install the Creative Cloud application, then follow the directions to download InDesign CC:
Creative Cloud Help | Install, update, or uninstall apps

Can't install anything with Application Manager

I do not understand why for some days I can't update my apps anymore?
My account is ok (creative cloud) but I obtain a message like "Download error, ask to customer service".
I tried to re-install AAM, delete preferences and so on but nothing works well.

Hello,
Could you please uninstall the copy of Muse from your machine (In case of Mac, make sure it is deleted from Trash as well) and use the following link to download and install a fresh copy of Adobe Muse :
Mac : http://www.adobe.com/go/muse_latest_mac
Windows : http://www.adobe.com/go/muse_latest_win
Hope this helps.
Regards,
Sachin

Can't install Acrobat

I have installed all the CC programs on my Mac (OS 10.10.2) but I can't install Adobe Acrobat.
Exactly I can Install it, but then I don't see the program at all...
1) I start installing Acrobat:
2) Then I see the installation was correct:
3) But when I want to open Acrobat or open an PDF in Acrobat I don't find the program:
Deinstall and install again doesn't fix the problem.
Does anybody has a solution for me?

Hi Aad,
You might want to refer the KB: https://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Regards,
Rave

Can't install Cloud on second computer?

I'm trying to install Creative Cloud onto a secondary computer? I have logged in but cannot see the Adobe Application Manager to install it? When I click on 'download' on any of the apps, it says it can't open?

You can manually install the Adobe Application Manager (AAM) by going to this page http://www.adobe.com/downloads/. Scroll down to the bottom and on the left under Other Downloads you will see both Mac and Win links for AAM.
After installing AAM you clicking on the Download links on the Creative Cloud Apps page at https://creative.adobe.com/apps should work.

I can't instal Creative Cloud

So I made a terrible mistake, I was having some minor isses with the app in the CC so I uninstal them, but when i was going to instal them again the CC intaller did not alow me to do so, so I delited the OOBE files and whe instaling again the software was not working properly, I the delited all the files from Adobe, and decide to start fresh, but now I cant intal the CC software, it is giving me an error masage saying: can't run installer...

The problem is that I run a software to delete all Adobe files. They are al gone, so I can't go application support/ adobe. It no longer exists
El 07/08/2013, a las 05:48 p.m., Romsinha <[email protected]> escribió:
Re: I can't instal Creative Cloud
created by Romsinha in Adobe Creative Cloud - View the full discussion
Hi joshgbr,
Please follow the mentioned instructions:
1. Navigate to Applications/Utilities/Adobe Installer and run the uninstaller for CC desktop.
2. Go to Library/Application Support/Adobe/OOBE and rename it to OOBE.old
3. Run the cleaner tool: http://www.adobe.com/support/contact/cscleanertool.html and remove any instance of AAM
Try to install CC desktop from the mentioned lin: https://creative.adobe.com/products/creative-cloud .
Regards,
Romit Sinha
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Administrator priveleges required to install AAM. I have 'em. Still doesn't work.

I'm trying to install AAM on my Windows XP machine. I've run the adobe cleaner tool just in case i've got some kind of code left over from earlier trials. I've tried creating a new admin account to install it. Still doesn't work. I found a link on this forum to an alternative AAM link, but that one runs all the way through the download and install and then tells me that AAM is corrupted. Any help is appreciated.

Hi Andrea,
Did you use the current version of AAM to install from the below URL?:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
If you still face the same issue, then uninstall completely and install the trial version of the product that you are looking for and activate using your Adobe ID and password if you are using Creative Cloud. You can find the trial versions from the below URL:
http://helpx.adobe.com/x-productkb/policy-pricing/trial-versions-cs5-5.html
Regards,
Jairaj

I can´t install some apps

I can´t install some apps of creative cloud because "aam" sais that they are updated (I made a bad installation before, unsitalled all aplications and installed all aplications one more time).

Ok, I uninstall the apps that I could´t install using the uninstallers in the utilities folder, and now there is no problem. All apps installed and all working. Thanks for the fast answers
El 08/05/2013, a las 18:57, David__B <[email protected]> escribió:
Re: I can´t install some apps
created by David__B in Adobe Creative Cloud - View the full discussion
Hi Camoque,
Yeah, uninstall all apps through the OS.
Are you on Windows or Mac?
This document might be helpful for uninstalling
CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html
-Dave
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I can't install AAM

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