I can't install CC apps, creative cloud show me only CS6 apps.
I can't install CC apps, creative cloud show me only CS6 apps. My os is windows 7 - 64 bits. Somebody knows why? thanks
Hi Tom-Xgs,
please mention your system specification along with please check in Ctreative Cloud Desktop Application. There would be a drop down menu to slect varioud option.
It should be selected to ALL APPS.
please check this snapshot for references.
Thanks
Srishti A
Similar Messages
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I can't install my Adobe Creative Cloud is wrote filed to initialize... what can i do to install it?
Hi alinatacu,
If you are trying to install the software using the Disc then I would advised you to please copy the contents on your Computer and then try to install it. Also efore you start the installation please rename OOBE folder to OOBE.old from this location.
Windows:
C:\Program Files (x86)\Common Files\Adobe
Mac:
/Library/Application Support/Adobe
Regards,
Abhijit -
A popular problem; Can't install the new Creative Cloud Tool
Sorry to bore everbody to death with this but after mauling my way thru literally piles of bits of threads and so forth off google, the end result is lots of confusion.
My situation: Running win 7 64 bit (uptodate)
I've been running Creative cloud tools for nearly a year, but this latest update or maybe its not the latest but the update during June... has left me unable to install the new CC tool.
When I run the installer, it ends with the silly and useless message:
"We've encountered the following issues:
Creative Cloud desktop failed to install"
So far no tools have failed to start, at least not those I regularly use (PS, LR, Bridge, etc)
So, I see some posts suggesting the 'cleaner' and when I read the README with it, it sounds really time consuming and a royal pain to follow the instructions... all the backing up etc etc etc.
I'm hoping someone can layout a sort of outline of how to procede here. I've read a few reports of folks succeeding in getting past the problem... but not a discription of how they did it.
I really do not want to completely disrupt my work and my time going thru some ponderous plan only to find it didn't work and no progress has been made.
So if there is a known set of steps to take that are likely to end in success please someone lay them out. I haven't found a complete discription of how to procede.Hi everybody,
the initial reply from Jeff is correct, but the error occurs on my Windows 7 64bit every time a new update for Creative Cloud Desktop is available. I cannot remember a single update of this tool, that ever worked. I always have to uninstall the previous version (which is still there!), delete the OOBE directory and reinstall the Creative Cloud Desktop from the Creative Cloud website. This tool seems to be very buggy.
What I cannot understand further is, that while installing the Creative Cloud Desktop (I mean a successful installation process), my explorer.exe is being restarted close to the end of the installation process. This seems to be an unusual behaviour while installing an application like the Creative Cloud Desktop - in fact, I cannot remember any other normal application to have such an effect on the explorer.exe while being installed.
What's wrong? -
Can't Install Photoshop from Creative Cloud
I'm trying to install Photoshop on to my imac 2.8 GHz Intel Core 2 Duo running Mountain Lion (10.8.4) from Creative Cloud but get a message 'You are running an operating system that Photoshop no longer supports. Refer to the system requirements below for a full list of supported platforms.' Anyone help?
It usually means what it says: Your processor is not supported by CC most likely. You know, under-the-hood stuff like SSE and otehr processor acceleration architectures being missing/ too old... Those old Core2Duo Macs just fit that pattern...
Mylenium -
Can I install photoshop through creative cloud on second computer?
I have creative cloud on my imac. I downloaded illustrator and photoshop on that computer. I am now trying to dowload photoshop on my macbook pro, can I do that?
Right now I dowloaded creative cloud but can't get photoshop to show up.Gotcha, now that I have downloaded creative cloud on my macbook and it is in my top bar I want to download photoshop. When I go to download it just says it is updated.
You know of anything else I need to do?
My bad on bad wording, thanks for quick response. -
Creative cloud shows photoshop as installed app, but i can't find it anywhere on my mac
creative cloud shows photoshop as installed app, but i can't find it anywhere on my mac
Hi karinasokol,
Please refer to the help document to fix this issue:
CC desktop lists applications as "Up to Date" when not installed
Regards,
Sheena -
I installed the free creative cloud on my work desktop, can I also install it on my home laptop, and how do I do that?
Hi sacredjny2,
You can use the trial version for 30 days on your home machine, try :Creative Cloud Help | Install, update, or uninstall apps
Thanks,
Atul Saini -
I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW041 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s)
ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist. ------------------------------------------------------------------------------------- System Requirements and it will not install, It says cant find the path D: im not sure why because as far as I can see its set to install on drive C: which is where I want it!Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs -
I get the following error message when trying to instal in copy: “Creative Cloud Installer” can’t be opened because the identity of the developer cannot be confirmed.
Mac Unidentified Developer Issue
Here's how to open apps that apple should not be blocking:
http://www.imore.com/how-open-apps-unidentified-developer-os-x-mountain-lion -
I can't get to the Creative Cloud app
I can't get to the creative cloud app. When I open "Creative Cloud" - the window opens and then immediately minimises. When I maximise - there is a weird small window in front of the CC window, which you can't close (it just displays the CC icon). I can't alt-tab to the window behind. Very frustrating. Any ideas? I am running this on Win8.1
Cheers
TomSpeedform562 please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop CC.
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Where do I go to install my new Creative Cloud apps?
Click the Apps tab in the Creative Cloud desktop app. (Apps most recently installed on your computer will be displayed at top, which may include CS6 apps.) Scroll down to the "Find new apps" section to find new CC apps and click Install. You can also install CC apps from the Download Center: on creative.adobe.com
Try the "Sign In" link in on this support page:
https://www.apple.com/retail/learn/one-to-one/
Cheers,
GB -
Why can I not view my creative cloud app
Why can I not view my creative cloud app
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I can't acess things in creative cloud on my iphone with the app
I can't access things in creative cloud on my iphone with the app.
Which app - Photoshop Touch or Ideas? Or do you mean https://creative.adobe.com from the Safari browser?
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Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem
Carlos-
Start by signing out and back in to see if it will see the subscription:
How to sign in and sign out of creative cloud (activate/deactivate)
If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise you on a solution
Pattie
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