I can't install or reinstall some apps on my Ipad

Hi,
I can install or reinstall some apps on my Ipad.
For instance, I accidentally lost Spotify...went back to reinstall it but the 'free' icon box is pale and un-clickable.
When I tried to update it in my list of updates, the update icon is pale and un-clickable too.
Any thoughts please?
Thanks.

Double check that you have not enabled the restrictions for installing and/or deleting apps
Settings>General>Restrictions.

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