I can't install Pixel Bender because the Extensions Manager won't open.

Question

HI1  I can't install Pixel vender because the Extensions manger won't open.  I get the message that it has "unexpectedly quit" and then I'm supposed to send a report to Apple.  Of course, nothing comes of that.  Does anyone have any suggestions?  Thanks for your help.
Best,
Endre

Answer 1

Dear Endre,
Please back up all files in the folder /Library/InputManagers and remove those files, and then try to launch Extension Manager. It may solve the issue.
You can also to try the following method:
Remove all old Extension Manager preference and application support files.
To delete the application support files for Extension Manager CS5, please navigate to folder '/Users/<current user>/Library/Application Support/Adobe/Extension Manager CS5', then back up all files in the folder, and then delete all files and sub directories in the folder.
To delete the preference file for Extension Manager CS5, please navigate to folder '/Users/<current user>/Library/Preferences/Adobe/Extension Manager CS5', then back up all files in the folder, and then delete all files and sub directories in the folder.
If neither above way works, please use the below method to gather crash log and I will check those crash log. Thanks.
As you mentioned, when Extension Manager crashes, there would be a dialog to ask for sending report to Apple. In that dialog, you can view the crash log by clicking report button. Then you can copy the crash log and paste it into the forum.
Best wishes,
chengyon