I can't join mobile internet and am being told I am out of data when I'm not?

I was hoping someone could help me. About a week ago I stopped being able to use roaming internet, sometimes the pages attempt to load for a long time before telling me there are connection problems and other times I am told that I am out of data and need to top up. I don't get why it would be either of these things as I've used the internet before in those locations and a signal is being picked up, and I just brought a new packet three days ago with 2gb of data which I've not been able to use because I can't access mobile internet and haven't come close to using the 2gb of data in any previous months. Any advice would be great, thank you.

Hi ,
What phone are you using?
Have you tried to reset the phone and try again?
Click here for phone and device support.
Thanks.

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