I can't link my mobile number with my account, getting invalid account msg. y?

I can't associate my mobile number with my account, getting the msg "The T-Mobile account type is invalid please enter another CTN ".  I therefore cannot see my bill. How can I get round this?

Hi 
Welcome to the EE Community!
Have you previously been able to access your My Account ok?
Have you tried using a different browser such as firefox?
Let me know!
Thanks. 

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