I can't load movies on my ipad

i cant load movies on my ipad but i went to best buy and they said that they are on there but i am trying to load movies ontop of movies and i have already re-stored my ipad and it still isnt working, what do I do ? Also they said its a crypting error how do i get the movies off and reload new ones?

It's not an option at the moment but you can leave feedback for Apple here : http://www.apple.com/feedback/ipad.html

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