I can't log in to FaceTime or iMessage

After updating my MacBook to OS X Yosemite, I can no longer log in to FaceTime or iMessage. I get this message each time, "To use this Apple ID with iMessage, contact iMessage support with the code below.  Customer Code: 0263-xxxx-xxxx", but when I call I can't get assistance bc my Apple Care has expired. Please help!

Hi There,
Thank you for the advice and for pointing out that it may be an Apple ID issue. However, calling the 1(800) number directly did not provide an option to select "Apple ID". I think this occurred because I called from the telephone number filed on my account, which automatically pulls up my account information when I call, and didn't allow further assistance since my Apple Care has expired. The only option offered was to pay. So, I searched online for Apple ID Support, which provided Apple Call Back support, and I was able to resolve the matter.
Thank you again!

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