I can't log in to facetime

i use my apple id on the app store and itunes all the time, and i was able to use facetime just once. then after i upgraded to the latest version of ios7, i'm required to enter my apple id and password but not it says invalid username/password, even if i've used them many times.

iOS: Troubleshooting Messages
iOS: Troubleshooting FaceTime and iMessage activation
FaceTime, Game Center, Messages: Troubleshooting sign in issues

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Can't log in to FaceTime with non-primary iCloud ID

Hello,
I use a family Apple ID for App Store, iTunes Match and photostream but use individual Apple IDs for reminders and contacts. The problem is, on my ipad I can't log in to FaceTime with my personal Apple ID. It will only allow me to log in with my primary Apple ID (the family ID). On my iphone it works because I associate FaceTime and iMessage with my cell number.
Any thoughts? Thanks!

KK,
For some reason, a Mac using Facetime needs to be set to the time zone it is in. It could possibly have something to do with the FT routers that your call is guided to. In any case there were two Facetime users I know of, that got their Facetime working by resetting to the proper time zone. I surely hope this works for you so you can start talking to your folks "across thepond."

HT5622 After I updated to ios7 I can't log on to FaceTime or iMessage and I changed my Apple ID and it still won't let me!

After I updated ios7 I can't log on to iMessage is FaceTime, I log on with the correct Apple ID and I even changed it to see if it will help but it still doesn't now I don't know what to do!

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After updating my MacBook to OS X Yosemite, I can no longer log in to FaceTime or iMessage. I get this message each time, "To use this Apple ID with iMessage, contact iMessage support with the code below. Customer Code: 0263-xxxx-xxxx", but when I call I can't get assistance bc my Apple Care has expired. Please help!

Hi There,
Thank you for the advice and for pointing out that it may be an Apple ID issue. However, calling the 1(800) number directly did not provide an option to select "Apple ID". I think this occurred because I called from the telephone number filed on my account, which automatically pulls up my account information when I call, and didn't allow further assistance since my Apple Care has expired. The only option offered was to pay. So, I searched online for Apple ID Support, which provided Apple Call Back support, and I was able to resolve the matter.
Thank you again!

Can't log in to facetime on my iMac?

I hear there have been issues with Facetime and loging in. It won't let me log in to facetime on my imac, any solutions?

You must be using an older version of IE, here's a short article: http://8help.osu.edu/1548.html
Try using another browser or donwloading something like Firefox here: http://www.mozilla.com/en-US/products/
Rick
iMac G5 iSight 20" - 30G iPOD in Slimming Black - Mac OS X (10.4.8) - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620

Can't log in to FaceTime any more, though pw works elswhere the in Apple universe. Suggestions?

I just changed my AppleID pw. I can log into iTunes and this discussion group OK, so I know the PW is good, but FaceTime consistently gives me the msg "The server encountered an error processing registration. Please try again later." I never had any problem before Apple pushed the latest upgrade. I used to be able to log into FaceTime without presenting my pw (except for the very first time, of course), but after the upgrade a pw was demanded. The old pw for my AppleID did not work so I set up a new pw, which works elsewhere. But I still can't get FaceTime going, and it's been a couple of days.

KK,
For some reason, a Mac using Facetime needs to be set to the time zone it is in. It could possibly have something to do with the FT routers that your call is guided to. In any case there were two Facetime users I know of, that got their Facetime working by resetting to the proper time zone. I surely hope this works for you so you can start talking to your folks "across thepond."

I can't log in on Facetime on my ipod touch! Help?

So I tried logging in on FacTime on my iTouch and it kept saying 'incorrect password', so I reset my password and tried again, and it still wouldn't work. I've resetted my password like 3 times. I have facetime on my macboook, and I can login perfectly fine on that. It's just my itouch that isn't working. I've tried restarting my itouch, still didn't work. What can I do?

thank you for the reply. I tried that but for some reason my FaceTime, iMessage, and Apple ID all logged out by themselves and that is why I can't access them. I've had this iPod for over a year so activation isn't a problem just attempting to log back into everything is the issue. it's been this way for about 12 hours and the same thing is happening to my brother's iPod touch. we also both use the same wifi connection.

Can't Log-In to FaceTime...Help!

Hi Gurus... I've been using FaceTime successfully for years...then about 2 weeks ago , I opened FaceTime on my Air (10.8.5) and was greeted with a request to enter my Apple ID and Sign In... Did so... Panel appeared asking for FaceTime pasword with sub-text saying to use Apple ID...Did so...same panel re-appeared... Repeated...same result. Again and again....Weird. Decided to select Create New Account option... same result. Eventually get red-colour messages saying "Registration cancelled" and "Could not sign in. Please check your network connection and try again"... and so a fortnight of frustration has followed. Fortunately, FaceTime works perfectly on my iPhone...even since installing IOS7.
Any help... preferably explained in step-by-step/idiots-guide format would be hugely appreciated. Thank you.

Same thing has happened to me. I created a new password in the 'manage apple ID' and now facetime logs on, asks me to verify email, but stops after email is verified. it doesn't continue onto another screen, or allow me to move forward. I can only go back to username and password screen again.

Can't log in the FaceTime through my macbook air 13

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Hi darschico,
If you are having issues signing in to FaceTime from your MacBook Air, you may find the troubleshooting steps outlined in the following article helpful:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Regards,
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How can i log in to facetime

how can i sign in to facetime

Please read this article about troubleshooting facetime.
http://support.apple.com/kb/TS4268
Good luck friend.

I can't log in to FaceTime for Mac on my Macbook.

I have an active Apple ID, but when I am prompted to provide my e-mail address, I get the following message: Unable to verify “[my e-mail address is my Apple ID]” because it is already in use by another Apple ID.

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I can't log in to FaceTime and iMessage

I have this issue with my FaceTime...
First I've created my Apple ID then I've tried to access my FaceTime..
but I couldn't..
So I changed my password...
it doesn't work either and my location is the right one...the same is happening with I message...
I need help please.

Try some of the troubleshooting steps below.
FaceTime for Mac: Troubleshooting FaceTime - Apple Support

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Can't log in to iMessages/FaceTime on Mac

I am having trouble logging in to iMessages and FaceTime on my Mac.
I read everything here and have tried a bunch of suggestions (if not all of them) in an attempt to rectify the problem. No luck. MBP 17 (late 2010), Mavericks 10.9.4
Here's what I've done and/or tried:
- Rebooting (duh)
- Resetting keychain (many times)
- Repairing permissions
- Trashed related preference files
- Booting in safe mode and attempted to log in
- Created another account on my Mac and attempted to log in to iMessage/Face Time
- Reset time zone and date/time settings to "auto."
- Disabling iCloud on my computer and re-logging in
- The mDNS/Bonjour fix via Terminal
- Disabling Flash from storing data locally
- Tried booting into Open Firmware to reset VRAM, but couldn't (may try again)
- Checked my Apple ID to ensure there are no other phone numbers/emails associated
- Enabled my email address as well as my phone # in FT and iM on my iPhone and iPad
- Disabled two-step verification on my Apple ID (just in case that was it--I've seen stranger things happen.)
Here's what DOES work:
- Logged into Game Center on my Mac
- Logging into iTunes
- Logging into iMessages on a different Mac
- iCloud, iMessages, FaceTime on my iPad and iPhone
- Checked for my Mac's serial no. (it's there)
Just updated to Mavericks 10.9.4 on 7/7/14, updated MS Office and Adobe Reader, then repaired permissions. After that, my keychain locked up, and I spent six hours figuring that all out. Once that was sorted out, the next day, I noticed I couldn't log in to iMessages. I don't know if it's a certificate problem or a server problem or what.
The error I get most commonly in Console is "unrecognized leaf certificate."
Appreciate any help.

I solved it! I solved it!
Reinstalling did not work, neither did creating a new user account. Skip down to the TL;DR section for what I did.
I created a new user and installed OS X Mavericks again. I didn't re-format the HDD, because I did not want to re-install all of my applications and wait for all that (hours and hours). This did not work at all and in fact, even more stuff "broke." After the reinstall, I could not (and still can't) log in to Apple Support or my Apple ID via Safari (have to use Firefox). Safari is telling me it can't establish a secure connection to the idsma.apple.com or to the appleid.apple.com servers. iMessages and FaceTime were still preventing me from logging in, and everything went to Hades in a handbasket. Oh--I couldn't log in to the App Store, either. I also repaired permissions while booted from the OS install disk--that didn't help either.
However, I DID FINALLY manage to get iMESSAGES TO WORK on my Mac! (This is in my original user account, not the new one I created, just FYI.) I again changed the time zone preferences from automatic to manual (with my correct time zone) and I made a change to the time preferences so that the date is displayed in the menu bar. I did that just to ensure the .plist file was updated by the OS. (I'd done this before, but since this was a new OS, I figured it might help). Then, after reading another user's tip in another thread, I logged completely out of iMessages (and iCloud, just for kicks) on my iPhone and iPad. I also went to Sys Prefs > Users and re-added my Apple ID to my computer's user id/login.
I don't know how much this matters, but when I did that, the "caution" icon (yellow triangle with exclamation point) appeared next to the Apple ID info in the Sys Prefs. I double-clicked it to see if it would tell me anything, and it disappeared. I re-launched iMessages, and I kid you not, it logged me in! WOOT! Then I logged in to iTunes, iCloud, and the App Store. I also re-logged in on my 2 iOS devices, and it's all good. <happy dance>
Now, if I could only figure out the screwy problem with Safari and the idsma.apple.com and appleid.apple.com servers. Meh. I can log in w/ Firefox, and at least I can actually do some damned WORK on my computer now (it's only been 4 days iof this BS)!
TL;DR, try this:
1. Make the time zone on the Mac not automatic (but correct to your time and zone), and change something in that pref. pane so that it overwrites the old prefs file.
2. Log out of iMessages, iCloud, etc., on your iOS devices
3. Un-associate your Apple ID with your computer user login (in System Preferences > Users and Groups).
4. Sign out of iCloud on your Mac.
5. Reboot.
6. Re-associate your Apple ID with your user login. If you see a caution icon next to it, double-click. Should disappear.
7. Launch iMessages and attempt to log in.
8. Then log in to iCloud via System Preferences > iCloud
If that doesn't work, do these steps, then go back to # 1, above.
9. Delete all the Apple tokens and keys in the Keychain (might break some other things--may be why I can't log in via Safari right now).
10. Reinstall Mavericks/OS X.
11. Repeat steps 1–8.
Final thoughts: My serial number did appear in System Information, and I'd never had the motherboard replaced (or anything else, for that matter) on this Mac. However, this is an Apple Certified refurbished Mac, and it could be that the motherboard was replaced before I ever even owned it. Again, my S/N displayed as it was supposed to, but it could that this was part of the problem. Seems far-fetched, but...

I can't log in to facetime

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