I can't log into Creative Cloud

I keep trying to log in to the Creative Cloud but I keep getting the error in the screenshot attached.
Someone please advise.

thats what i see no other option

Similar Messages

  • Can't log into Creative Cloud Desktop

    Have checked account on line and all seems fine but when I sign in to the desktop cloud app, it turns gray and says I have been signed out. Very frustrating. I downloaded AE withn no issues a few days ago and then went for PS and Ill but they both errored out and I haven't been able to reconnect since. My account on line shows I have access and am a team member and I even reset my password so I know I have the right account and email address accosiated with it.
    Help!!!

    Thanks for the reply. I have tried everything on the link you provided and no change. I even uninstalled thru Control Panel and reinstalled version 2.4.1.351 of the CC App.
    This is maddening. AE installed and runs beautifully on the exact same machine, user account and permissions.
    I'm losing DAYS of production time and getting charged for subscription time I haven't been able to use.
    I tried to start a Chat but the system says I'm not eligable for this type of support.
    Give me a good old DVD any day over this nightmare!

  • I'm logged into creative cloud, but someone else had logged into Dreamweaver, can I log them out of Dreamweaver and login using my credentials?

    I'm logged into creative cloud, but someone else had logged into Dreamweaver, can I log them out of Dreamweaver and login using my credentials?

    I'm using an iMac previously used by a past employee. It is running OS X 10.9.3. Using the CC application, I have logged out of his account and into my own. When using other applications such as Photoshop and After Effects, my account is the one displayed in the menu. When I use Dreamweaver however, the past employee's account is displayed in the menu, and when a sync is attempted, it displays his account info.
    Is there a way to use my own credentials to log into Dreamweaver separately from the CC app, or to force a sync between the CC app login and the Dreamweaver login?
    Thanks

  • I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into m

    I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into my Adobe account...AGAIN!  And then to further add insult to injury, I'm prompted to enter in the license number of my product.  I've gone through this process a dozen times now...SCREAM!!!

    Paulou12 what type of a Creative Cloud Membership do you have?  You can find details on how to update Lightroom using the Creative Cloud Desktop application at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
    Finally if you are in a managed environment then please work with your I.T. department to apply the update.

  • Logging into Creative Cloud Desktop Fails

    I can log into adobe.com to access everything about my account, even reset passwords but everytime I attempt to log into Creative Cloud Desktop, it immeidately reads You Have Been Signed Out.  The subscription is active and current, nothng in the firewall or seervices appears out of order.
    Thanks
    Dennis Hamilton

    Hi Dennis,
    Please follow this step by step procedure:
    1. Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
    2: Now navigate to Application Support/Adobe/OOBE/.. folder.
    3: Delete opm file under OOBE.
    4: Rename OOBE to OOBEold.
    5: Check if you have AAMupdater in the same location.
    6: Please rename it to AAMupdaterold.
    7: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
    8: Then launch it, sign-in and click on Apps tab.
    If you're continuing to have issues please post back
    Thanks!
    Eshant

  • Hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

    hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

    Hi Dima,
    Please refer to the help documents below:
    Troubleshoot Creative Cloud download and install issues
    Error downloading, installing, or updating Creative Cloud applications
    Regards,
    Sheena

  • I can't sign into creative cloud desktop connection

    I can't sign into creative cloud desktop connection. Every time I try on my computer it comes up with - you have been signed out? Please sign in - It never signs in. I can sign in perfectly online but not on my computer desktop version. I have uninstalled and reinstalled app but hasn't worked.

    I happend to have the same problem... I can sign in online but my destop version does not do anything! And if I startup one of my applications it asks me to sign in (for a trail version). If I do so I get this message....
    There was an error with this action. Try again later.
    0dd926b8-96c7-4362-adc0-xxxxxxxxxx
    I changed the last 12 characters in x because I have no idea if this error is specific for my account.

  • Logging into creative cloud library in photoshop ????? looking all over for it, I'm logged in on the desktop app but it still dons show as logged in in photoshop. please help

    logging into creative cloud library in photoshop ????? looking all over for it, I'm logged in on the desktop app but it still dons show as logged in in photoshop. please help

    Window > and select Libraries By default it should appear in the tabbed panels above the layers panel with adjustments and styles

  • Issue is happening on a Mac. I cannot log into creative cloud all I get is for squares in the center of the screen that a blinking

    issue is happening on a Mac. I cannot log into creative cloud all I get is for squares in the center of the screen that a blinking

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Lost main toolbar in Dreamweaver,cannot after this log into creative cloud

    Lost main toolbar in dreamweaver,then cannot log into Creative cloud.Was thinking of uninstalling dreamweaver and redownloading.Cannot do this--what next

    Discussions of RE-installing
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Also, if you have specific Dreamweaver questions that don't relate to installing...
    Start at the Forums Index https://forums.adobe.com/welcome
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

  • I can't sign into creative cloud since doing a update? I changed my password, got confirmation email

    I can't sign into creative cloud since doing a update? I changed my password, got confirmation email saying this was done but it still won't sign in. Please help?

    Hi,
    Check this document and see if it clears up your problem:
    http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    regards,
    steve

  • Problem logging into creative cloud for updates - Unknown server error

    Problem logging into creative cloud for updates - Unknown server error working fine with my laptop but this error comes up everytime I try to update adbobe cloud programs on my main PC?

    Try this article and check if that helps. http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Else, download CC desktop app again from CC website.

  • Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

    Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

    Hi Hendy20,
    If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :
    Delete the OPM.db file :
    Close the Creative Cloud application.
    Navigate to the OOBE folder.
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete the opm.db file.
    Launch Creative Cloud.
    If you are not able to find that file, please check the following link, that may be because your library is hidden.
    http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Please, let us know how it goes.
    Thank you.
    Arnaud.

  • Can't log into The Cloud Wifi with Retina Macbook Pro

    Hi there,
    I've researched this extensively online but haven't found a solution so far.
    Usually, when logging into The Cloud on my iPad Air or iPhone 4S at locations like Caffe Nero, I have no problem connecting: I connect in the device's settings, and then when opening the browser, reach the The Cloud landing page which lets me log on and properly use the Wifi.
    The other day I tried doing this with my brand-spanking-new Macbook Pro with Retina (mid-2014), and the landing page just wouldn't show up. So I couldn't log on; internet-enabled apps weren't working and I only had very limited access to Google. I tried both Safari and Chrome and refreshed multiple times.
    If anyone has any ideas, I'd hugely appreciate it! Thanks!

    Hi there.
    I can't help you unfortunately, but I have exactly the same problem. My macbook air mid 2012 used to connect to the Cloud wifi, like my iPhone 5 and iPad 2 still do no problem via the login landing page, but now though the bar at the top of my screen shows me connected, I don't get taken to the landing page (and I can't get there by manually feeding its address in either) and hence can't connect to the internet.
    If you do get a resolution I'd obviously be very interested.
    Sorry I can't help, but you're not alone with this problem.

  • Can't sign into creative cloud

    I am having trouble signing into creative cloud. Every time I try to sign in, it always goes back to the you have been signed out page. I have not been able to update any software for ages. I've tried all the suggestions on your pages but nothing works

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    -and 'looping' https://forums.adobe.com/thread/1504792

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