I can't login from the desktop app - "Login error. Please contact the Admin."

1) Does anyone have the same problem as described below?
2) Does anyone know how to fix it?
When I try to "work online" from the desktop app, I get asked to log out of offline, then log into online. When I put in my username and password, it gives me the error "Login error. Please contact the Admin." I've clicked the link "Trouble logging in?" and followed instructions to reset my password, which I successfully reset to a new one. I still get the error.
I have a subscription to Adobe Story Plus and am working offline/online using the desktop app. I haven't logged in to sync my documents in about a month. My account is in good standing (paid 2 weeks ago according to my account transactions screen). I'm now trying to collaborate, so it's important that I be able to sync.
Any help would be greatly appreciated.
Thanks,
John

Hi Rohit,
Thanks for your response. I've resolved the problem myself, and you may be
interested to know how in case it happens again with another user - I
thought maybe it was a versioning discrepancy and I was right (I assume).
However, I couldn't update my desktop software (or I couldn't figure out
how to update it) until I rebooted my machine, then Story went into an
auto-update sequence.
After it updated, it logged in and sync'd just fine. Classic "help"
question where the answer basically was: reboot. I shouldn't tried that
before I posted!
I hope that helps.
Thanks,
John
On Mon, Jun 16, 2014 at 3:02 PM, Rohit (Story Team) <

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