I can't login into blackberry services

Hi, since some days ago i can't login to my blackberry internet service. I tried it from the device and form the website http://yoigo.blackberry.com/, but it keep saying my password is incorrect. When I try to recover the password I don't recieve it neither to my device or my email account. What other options I have?
Thank you.
Solved!
Go to Solution.

Yoigo is able to help you reset a password. Call them for resolution to this situation.
I hope I've been helpful.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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trc file: "dev_disp", trc level: 1, release: "700"
sysno      01
sid        ER1
systemid   560 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    75
intno      20050900
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     shared lib "dw_xtc.dll" version 75 successfully loaded
     shared lib "dw_stl.dll" version 75 successfully loaded
     shared lib "dw_gui.dll" version 75 successfully loaded
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DpShMCreate: sizeof(tm_adm)          3994272     (19872)
DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
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I found a suspicious log   dev_jcontrol, maybe it will do some help.
There's some deadlock at end....
trc file: "D:\usr\sap\ER1\DVEBMGS01\work\dev_jcontrol", trc level: 1, release: "700"
node name   : jcontrol
pid         : 2612
system name : ER1
system nr. : 01
started at : Tue Jun 03 14:13:53 2008
arguments       :
       arg[00] : D:\usr\sap\ER1\DVEBMGS01\exe\jcontrol.EXE
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[Thr 4756] Tue Jun 03 14:13:53 2008
[Thr 4756] *** WARNING => INFO: Unknown property [instance.box.number=ER1DVEBMGS01exxept01] [jstartxx.c   841]
[Thr 4756] *** WARNING => INFO: Unknown property [instance.en.host=EXXEPT01] [jstartxx.c   841]
[Thr 4756] *** WARNING => INFO: Unknown property [instance.en.port=3202] [jstartxx.c   841]
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-> Admin URL :
-> run mode   : NORMAL
-> run action : NONE
-> enabled    : yes
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-> files [00] : D:\usr\sap\ER1\DVEBMGS01\j2ee\cluster\instance.properties
-> files [01] : D:\usr\sap\ER1\DVEBMGS01\SDM\program\config\sdm_jstartup.properties
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-> ms host    : EXXEPT01
-> ms port    : 3902
-> os libs    : D:\usr\sap\ER1\DVEBMGS01\j2ee\os_libs
-> admin URL :
-> run mode   : NORMAL
-> run action : NONE
-> enabled    : yes
Bootstrap nodes
-> [00] bootstrap            : D:\usr\sap\ER1\DVEBMGS01\j2ee\cluster\instance.properties
-> [01] bootstrap_ID11381200 : D:\usr\sap\ER1\DVEBMGS01\j2ee\cluster\instance.properties
-> [02] bootstrap_ID11381250 : D:\usr\sap\ER1\DVEBMGS01\j2ee\cluster\instance.properties
Worker nodes
-> [00] ID11381200           : D:\usr\sap\ER1\DVEBMGS01\j2ee\cluster\instance.properties
-> [01] ID11381250           : D:\usr\sap\ER1\DVEBMGS01\j2ee\cluster\instance.properties
-> [02] sdm                  : D:\usr\sap\ER1\DVEBMGS01\SDM\program\config\sdm_jstartup.properties
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[Thr 4756] *** ERROR => JsfOpenShm: Shm version mismatch (shm "JSF-ADM-CORRUPT", code "JSF-ADM-015") [jsfxxshm.c   761]
[Thr 4756] *** ERROR => Can't create shared memory segment 69 (rc = 8) [jcntrxx.c    1714]
[Thr 4756] *** ERROR => Can't initialize JControl Administration [jcntrxx.c    271]
[Thr 4756] JControlCloseProgram: started (exitcode = -1)
[Thr 4756] *** ERROR => JsfCloseShm: FiDetachIndex(SESSION) failed (rc = 6 invalid argument) [jsfxxshm.c   1243]
[Thr 4756] *** ERROR => JsfCloseShm: FiDetachIndex(ALIAS) failed (rc = 6 invalid argument) [jsfxxshm.c   1250]
[Thr 4756] *** ERROR => JsfCloseShm: FiDetachIndex(SERVICE) failed (rc = 6 invalid argument) [jsfxxshm.c   1257]
[Thr 4756] JControlCloseProgram: good bye... (exitcode = -1)
                                                                                [Thr 3152] Tue Jun 03 14:22:52 2008
[Thr 3152] WARNING: MtxLock 02550988 JSF-PROC -2 deadlock ?
[Thr 3152] Tue Jun 03 14:37:56 2008
[Thr 3152] WARNING: MtxLock 02550988 JSF-PROC -2 deadlock ?
[Thr 3152] Tue Jun 03 14:53:01 2008
[Thr 3152] WARNING: MtxLock 02550988 JSF-PROC -2 deadlock ?
[Thr 3152] Tue Jun 03 15:08:05 2008
[Thr 3152] WARNING: MtxLock 02550988 JSF-PROC -2 deadlock ?
[Thr 3152] Tue Jun 03 15:23:09 2008
[Thr 3152] WARNING: MtxLock 02550988 JSF-PROC -2 deadlock ?

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