I can't login to the App Store - connection failed...

yesterday I had totally forgot my password and security question & went through 'Apple Express Lane' in getting assistance to reset my password for my ID "[email protected]" account so I can update to Lion OSX & merge my MobileMe account to iCloud through the 'App Store'
the password was reset and was able to login to the App Store with new password and download OSX Lion.
I have now successfully installed OSX Lion and have completed all the updates up to OSX Lion 10.7.3
after the updates, I wanted to purchase some games through the App Store and tried to login, but I get a message in red
'Connection Failed'
I tried to find answers and post a topic in 'Apple Discussions Forum' using Safari 5.1.3, but it won't let me sign-in on my ID '[email protected]' and my password.I get the following message :
'This Apple ID has been locked for security reasons. Visit iForgot to reset your account (https://iforgot.apple.com). Forgot your Apple ID?'
But I just reset it with the Express guy??
The other thing is I keep getting 'security certificates' popping up as well every time I attempt to login into 'Apple Discussions' or click to another webpage for a different site. Even when I click on legitimate(I hope) certificate to always trust, I find I have to repeat the step again
even with iTunes when I go to sign in I get the following:
iTunes can't verify the identity of the server "buy.itunes.apple.com"
The certificate for this server is invalid. You might be connecting to a server that is pretending to be "buy.itunes.apple.com" , which could put your confidential information at risk. Would like to connect to the server anyway?
so... wishing I didn't upgrade now
I had gone back to the apple support by email and they said I needed to reset my password again.
which have done and still no change. Twice now over the last two days in changing password.
When I use 'Firefox 10.0.2' I can login to iCloud & Apple Support Community & and don't get the pop up verify security cert's
I hope I have given 'enough' details, any help would greatly appreciated
My Hardware specs:
iMac 7,1
2.4Ghz Intel Core 2 Duo
4 GB Memory
Thanks
Dave

I am having the same problem. It was working fine until yesterday.

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at the moment i have the problem that i can`t login into the mac app store. I want to update from 10.6.8 to 10.9 maverick. But if i enter my Apple ID, i got the message that the app store is not available and my request could not complete.
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I would delete the app store (drag it to the Trash.) And download and install this update combo over your current installation of 10.6.8.
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I have macbook air and I can't login to the App Store, it keeps failing so I can't download apps. What can I do?

Hi,
whenever I try to login, after entering the correct password, the login window appears again and asking for the password again.
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Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
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Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
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Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.

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The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
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If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. You will need the Apple ID and password that you used to upgrade. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted from the disc, the USB device, or Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
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I recently updated my primary email address associated with my Apple ID account. When I go to App store on my iPad it still tries to login to the App store using the old email address I had associated with the account, and naturally my password doesn

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I can not log onto the App Store...

it has been going on now for over 3 weeks...I had a lightning strike and blew out the on board ethernet ports on my Macpro so I use a ethernet to usb adapter now and that works fine for everything including iTunes but I can't log into the App Store, the error is "An unknown error has occurred" I have called and they told me to go to the Genius Bar...did that and the couldn't help and called support and they told them that they would look into it and get back to within 24-48 hours and I have still haven't heard a thing!!! This is very frustrating and I have had several cases opened up about this and nothing is working. Does anyone have any ideas on what to do? Thank you.
Charlie O.

Guess, you only have another issue with the app store problem. Some cannot login, some are caught into a loop of password prompts...
All is related to Macs with MacOS 10.4.7 - so again.
There are two different solutions trials, one is to go to close all applications then navigate to /var/db/crls and delete there the files crlcache.db and ocspcache.db - reboot the system, empty trash and see if this solved the problem.
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Open Keychain Access (/Applications/Utilities/Keychain Access). Select Certificates in the Category picker on the left side. In the search bar, type in the word Class. Look through that list, and find any certificates that have a blue + symbol over their icon. These are the ones you need to modify.
Select one that has a blue +, and hit Command + I. Click the disclosure triangle beside the “Trust” list to show the list of permissions. Now, what we need to do is to set this certificate to use the system defaults. However, for some reason, when you select it, it doesn’t save. So what you need to do is this. Under “Trust”, where it says “Secure Sockets Layer (SSL)”, change the dropdown menu to say “No Value Specified”. Then, close the window. It will ask for your administrator permissions. Then, open the info pane for that certificate again. Under “Trust” again, now set the dropdown that says “When using this certificate:” to say “Use System Defaults”. You can then close out of the info pane, and enter your password again. Do this for any of the certificates that have a blue + on their icon. There should only be one or two at most.
Restart your system.
So, as you see, it start again with reseting the certificate cache and next manually working the certificates, to ensure proper system setting...
But there are evenly people who failed with this... but you can give it a try
If all fails - then we have to wait for a fix from apple

Why not login to the app store??

Why not login to the app store??

I do not understand your question. Are you saying that when yu try to purchass an item you can't complete the transaction since you password get rejected?
Please clarify .

If i factory reset my ipod touch(5th gen), can i reset it as the option 'set up as new ipod', and then i can just go into the app store/itunes store and restore my music and apps and not icloud with photos and ect?

if i factory reset my ipod touch(5th gen), can i reset it to the option 'set up as a new ipod', and then i can just go into the app store/itunes store and log into my apple ID so i can just restore my music and apps and not icloud with photos, contacts, ect. and then later i can add contacts that i need/want instead of them restoring them from icloud?
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it is updated to iOS 8 but that happened when i purchased it, so i didnt have a choice to update it even though i didnt want to update to iOS 8...
and i hope you understand my problem..
i would REALLY REALLY appreciate it if someone could tell me a solution to my problem!!! thank you so much!
-sierra

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