I can't logon onto Telstra Air using My Account details as suggested.

I can't logon onto Telstra Air using My Account details as suggested in a email I received to get access.

From the FAQ. Note that the "wifi" username is only used overseas. 
What’s the difference between the Telstra ID username and the Telstra Air username?
Telstra ID username is what customers use to log in to My Account and other Telstra online services. Customers will also use the Telstra ID for accessing the Telstra Air Network.  If customers don’t have a Telstra ID, they can register for one online with their account number.
Telstra Air username ends in .telstra.com and can be used to access the Fon Wi-Fi hotspots when overseas when using the local captive portal to login. The login details can be found in My Account Telstra Air username where users can also reset their password.

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