I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

Do exactly what it told you to do.
Contact itunes support

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HT5622 Hi, can you help me for my payment account? It's always show " Your payment method was declined..." How can I fix it? There's only 3 to choose fpr Visa, Master Card and Amex.. But doesn't have "None".. I can't download any apps from app store :(

Hi, can you help me for my payment account? It's always show " Your payment method was declined..." How can I fix it? There's only 3 to choose fpr Visa, Master Card and Amex.. But doesn't have "None".. I can't download any apps from app store

http://support.apple.com/kb/ht1918

When I enter my photos app(only on my iPad Air), it says my iCloud storage can't update because it's full. In the settings it says I have 1,5 GB storage left. How do I solve this problem?

When I enter my photos app(only on my iPad Air), it says my iCloud storage can't update because it's full. In the settings it says I have 1,5 GB storage left. How do I solve this problem?

Welcome to the Apple community.
Could you please clarify what it is that is full, your iPad or your iCloud storage.

A friend 'gifted' an app to me. She is a US iTune client, I am in Malawi. How do I redeem this gift?

A friend has "gifted" and App. to me. She is registered as a US iTune user. I am registered as a Malawian iTune user. When I wanted to redeem the gift I got the message that this gift card can only be redeemed by an US iTune user. How can I redeem this gift?

Hi Katie,
Your best bet would be to contact iTunes Support again. Also, make sure there wasn't an attachment to the email? But if there was not, contact them again and tell them you need to either have the form sent to you or you need to know where you can find it. Here's the link:
https://expresslane.apple.com/Issues.action
Cheers,
GB

My purchases are being taken off credit card instead of my iTunes credit...why ?? How do I stop this as I have £15 iTunes credit

I have just redeemed my iTunes voucher so have £15 credit but when I purchased music it was taken from my credit card and not my available credit from iTunes! Having read other duscussions I understand all purchases should first be taken from all redeemed vouchers before credit card so why is this not the case with me? I thought maybe I should try to redeem the voucher again just to ensure I have the credit but understandably it says I have already redeemed. Please help.

Hi there,
You may find the article below helpful.
iTunes Store: How to redeem a code
http://support.apple.com/kb/ht1574
-Griff W.

When I click on the gold bookmark icon, the pop up menu does not appear that will let me put tags, folder info etc. How can i get the pop up menu to appear?

After I click on bookmark icon & it turns gold, the pop up menu that lets me add tags, folders, etc doesn't come up.

What happens when you click the star (now colored gold) a second time? See the steps in the process of adding a bookmark by the method you are using. Step 1, step 2....
See: http://support.mozilla.com/en-US/kb/Bookmarks#Making_new_bookmarks

I rented a film from itunes -but i can't watch it says 'we could not complete your itunes store request. An unknown error occured (-42110)

i rented a film from itunes -but i can't watch it says 'we could not complete your itunes store request. An unknown error occured (-42110)
can anyone help?

I'd try the following document with that one, susanna:
iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental

I have created a book in Photo Essay that is extra large (10 by 13") and I just realized that I want a 8 1/2"by 11" book. Can I transfer all the pages to the smaller sized book. If so, how? Thanks so much for your help.

I have created an extra large (10"-13") Photo Essay style iBook in Aperture and just realized that all my other iBooks are 8.5"-11". How can I transfer all the formatted pages to the smaller book size without having to start over? Thanks so much for your help.
Apple Phan

Apple Phan,
that will require some extra work. If you change the book size, some of your edits will probably be lost, because texts and photos that will not fit the smaller layout will be removed. The best you can do will be to save your current book, so you can compare. Try the following:
Create a PDF preview of the current version of the book and save the PDF, see: iPhoto, Aperture: Previewing an order in iPhoto or Aperture
Duplicate the book: File > Duplicate
Then change the Book Sizeof the copy (from the Theme Button) and compare, what is missing, hopefully not to much.
Léonie

HT4009 I can't make in app purchases on clash of clans every time I try it tells me to come here. This is really annoying! So how do I solve this problem?

I can't make in app purchases on clash of clans every time I try it tells me to come here. This is really annoying! So how do I solve this problem?

I understand it is from the App Store. That is part of iTunes. You still need to contact them for assistance, or you can try Express Lane, https://expresslane.apple.com/GetproductgroupList.action

HT5625 can not purchase from apps store. message states - Apple ID is disabled.

Can not purchase from Apps Store. Continue to get message stating that Apple ID is disabled after I select install. I have change my Itune account pass word and updated all information.

After resetting your password you might then need to log out of your account on your iPod by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

How can I use apps that I have purchased from Apps Store for Mac on my iPad2?

how can I use apps that I have purchased from Apps Store for Mac on my iPad2?

Thanks, varjak, it is too easy to fall into use of jargon assuming everyone understands what it means.
One additional point in all of this, not all "iDevice" apps run on every "iDevice". Some are customized for a specific device, or class of devices such as the iPod/iPhone with their smaller screen. Others for just the iPads for their larger screens. So the user needs to be sure they are getting an app that will work on their specific device.
And to Phoneboone, you do need to purchase the app again if it is for a different class of equipment. When you are looking at apps such as iWorks for the Mac and iWorks components for the iPad, the iPad versions are very inexpensive. Pages is only $10 (US) which is really cheap for such a good word processor that reads and saves in the MS Word format.
Anyway, search for what you need and just enjoy the convenience of so many options for apps.

TS3297 I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!

I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?

toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I can not purchase from app store with my macbook air, I can not purchase from app store with my macbook air

I bought a macbook air from a friend and the account is under his name. I wish to change owner information so that I can purchase from app store
HELP!
thank you for your time
Chris

The old owner needs to go to Apple's website to "edit your Support Profile" to delete ownership registration of your product(s).
You then register your "new" device, also online. Once the old owner has deleted ownership, the serial number is freed for a user (new owner-you) to add it. You should obtain/have an Apple ID first.
On your computer, in the App Store Application, sign-out the old account. Create a new account (or sign in your account - your Apple ID).

HT4009 I am trying to purchase in a app and it will not let me. I have just changed my credit card details now I can buy in my apps. I have purchased from App Store with no problem . Please help

I am trying to purchase in a app and it will not let me. I have just changed my credit card details now I can buy in my apps. I have purchased from App Store with no problem . Please help

Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html

Can't purchase from App Store on my ipad

Today I tried to purchase from App Store on my ipad, but get a dialogue box that says cannot get URL. Not a problem on iPhone

Hi Michael Makieve,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
- Judy

I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

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