I can't make a transparent background...

I have a text logo on a white background and need to make the background transparent.  However, the logo is movable on the white but is a part of the same layer.  When I try to add a layer that is transparent, it comes in white.  I don't know how to have the logo on a transparent background.  How do I get rid of the white?
thanks.

(I can't see how to quote people so I'm using blue for the quotes.) 
“Open your brush panel and see if anything is enabled that shouldn't be for the eraser.”
I looked but am not entirely sure what I’m looking for. 
Find the magic wand in the left tool bar 4th one down.
Click and hold until a popup shows and select the other tool called the quick selection tool.  With that tool enabled drag across the white (from 1 side of document to the other side) hit the delete key.  What happens?
I had some success with this....in Photoshop it looks like I have a transparent background but when I insert the image in Word over a coloured background, the white is still there.  I’ll paste these below.  I cropped it a bit, too.  (hard to tell but it's the grid behind the word now not white.  I even remembered inside the 'o' for instance! :-)
oh, and I saved it as a jpeg.  That should be fine, right?

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