I can't make an in app purchase... it says Please create a new account in the Sandbox environment
I cant make a in app purchase it keeps saying Please create a new account in the Sandbox environment This is not a Test User account
I found on another question and answer to my question posted above: hold the top and bottom buttons at the same time to reset the iPad and this worked!
Similar Messages
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When I try to make an in-app purchase, this message appears: "This is not a Test User account. Please create a new account in the Sandbox environment"
Common on jailbroken iPhones, not so on non-jailbroken iPhones. Thus, if your phone is not jailbroken, restoring from backup will hopefully fix the issue.
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Hi there everyone,
Recently I tried to make an in-app purchase, I'm not sure whether the app is relevant or not but it was for Tapped Out, however, after trying to make the purchase I received an error message saying "Sign-In Required, tap continue to sign in to check for downloads [Environment: Sandbox]" so I followed the instructions and was then presented with another error message saying "This is not a test user account, please create a new account in the sandbox environment. [Environment: Sandbox]"
I have been doing a lot of research online trying to find a solution and so far nothing has worked for me, I have also been passing emails backwards and forwards between an Apple Customer Support colleague and are yet to find a working solution.
Here are a few pieces of information.
1. I am running iOS 6.1.3 on a 4th Gen iPod, it's relatively new, I got it for Christmas.
2. My iPod is not, and never has been Jail Broken.
3. I do not have a test account and have never tried to make my own apps.
4. I have tried signing out of my Apple ID, resetting my iPod's settings and signing in again.
5. I have tried resetting my Apple ID password
6. I have tried restoring my iPod to factory settings.
If anyone has another suggestion for something I could try it would be greatly appreciated, thanks.Yep, I've been reading through other threads on lots of different sites over the last few hours and I can't seem to find a working solution, even though some seem to have worked for other people.
Most of them hadn't been updated in a while so I made my own post to see if anyone has anything new. -
Everytime i try to download from app store it gives me an error message saying "This is not a Test User account. Please create a new account in the Sandbox environment." although i never used jailbreak or downloaded cracked software
Yep, I've been reading through other threads on lots of different sites over the last few hours and I can't seem to find a working solution, even though some seem to have worked for other people.
Most of them hadn't been updated in a while so I made my own post to see if anyone has anything new. -
When trying to install a new app on my iPhone 4S, i received a message: "This is not a Test User account. Please create a new account in the Sandbox environment". What does this mean? I cannot update or download any app. Thanks
Common on jailbroken iPhones, not so on non-jailbroken iPhones. Thus, if your phone is not jailbroken, restoring from backup will hopefully fix the issue.
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"This is not a Test User account. Please create a new account in the Sandbox environment." How can i solve this problem?
Where are you seeing that? And what exactly are you doing?
Are you a developer? If so, ask in the Developer Forums... -
when i buy thing in app store they alway tell me this is not a test user account please creat a new account in the sandbox environment
Where are you seeing that? And what exactly are you doing?
Are you a developer? If so, ask in the Developer Forums... -
Whenever I try to make an in app purchase it says it wasn't able to complete the purchase I'm using a iTunes voucher I've loaded it onto my account what can I do to make it work it says visit iTunes - support but nothing helps me
Wht is the exact wording of the message you get when you:
Apple - Support - iTunes - Contact Us -
When i try to make an in-app purchase for this one app it says contact support to complete transaction. Why is it saying this?
Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them. -
HT1933 I cannot make an in-app purchase it says to contact support. What is the problem?
I am trying to make an in-app purchase in Clash of Clans and it will tells me to contact supprt what is the problem?
You can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I'm trying to make an in app purchase and it keeps telling me to come to the support page but I can't figure out why it won't let me do it
And I have gone to the support and it was no help
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I can not make an in-app purchase with my new debit card
I can not make an in-app purchase with my new debit card
go to settings/itunes & app store tap on the ID and then view account, log in and have a look at payment information to see available payment options
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When I try to make an in-app purchase it says "purchase could not be completed" how do I fix that?
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT4009 When trying to make an In-App purchase it says Purchase cannot be completed. Why?
When trying to make an In-App purchase it says Purchase cannot be completed. Why? It has always worked.
rockyboy223 wrote:
I thought the question was implied. How do I get this fixed so I can make the in-app purchase?
By doing exactly what it said to do and what you have alrready done:
"Please contact Itunes Support to complete this transaction"
This is an issue with itunes support. You have done all you can do -
HT1933 Why can you not resolve an app purchase problem simply ! As you have done in the past
Why can you not resolve an app purchase problem simply ! As you have done in the past
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you have a problem with an app that the developer can't/won't help you with then you will need to contact iTunes Support, either as described on the page that you posted from, or via the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem
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