I can't make any purchase on my game

Why I can't make payment when I have money on my card

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Use this Link > Apple Support iTunes Store Contact

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I am trying to update my billing detail on my IPAD2. However it keep on saying that the country need at least 3 characters long. But the country field is a dropdown list with Malaysia's states all with 2 characters long only! I can't make any purchase now

I am trying to update my billing detail on my IPAD2. However it keep on saying that the country need at least 3 characters long. But the country field is a dropdown list with Malaysia's states all with 2 characters long only! I can't make any purchase now because I can't verify the billing detail because it just doesn't work! Very frustrating now.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Can't make any purchase from the AppStore even if it is free ,

Hey There
Can't make any purchase from the AppStore even if it is free ,It always tells me error has occurred. This happens since I upgraded to Mavericks,, Could you please help

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Purchase can be made from the app store yet I couldn't make any purchase from the game app (candy crush) directly, please kindly your help for further direction

Purchase can be made from the app store yet I couldn't make any purchase from the game app (candy crush) directly, please kindly your help for further direction

Can I add my existing, licensed apps to my list of 'Purchases' on the Mac App Store so I don't have to buy them twice?
No. Only apps purchased from the App Store can be re downloaded for free including updates.

I'm apple user. some one has hacked my user ID profile & has changed my security questions. Also hacker has give rescue email , which is absolutely unknown to me.Resultantly i can't make any purchase from apple. How apple can help me. Thank

I'm apple user. some one has hacked my user ID profile & has changed my security questions. Also hacker has give rescue email , which is absolutely unknown to me.Resultantly i can't make any purchase from apple. How apple can help me.
Thanks in anticipation.

You will need to contact Support in your country to get the security questions reset (these are user-to-user forums) : Apple ID: Contacting Apple for help with Apple ID account security (if your account's password has been changed then they should also be able to reset that for you)
When they've been reset you can then use the steps on this page to change the rescue email address to an account that you have access to, for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

I have forgotten my alternate email address and security questions, and i can't make any purchase of games from the app store, but i have already use my itune gift card, how?

Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87468)

IPhone 5s : I can't make any purchases

I Make a purchase and download the game. The mail that I paid never came. Now my card is declined. now I can't do anything. Not even updates in apps. I try anything. Please help!!!

The card is valid and I check my account settings. I paid another apps
before without problem. When I switch my phone ( from 5c to 5s ) I can't do
any purchase.
Στις Κυριακή, 29 Ιουνίου 2014, ο χρήστης Apple Support Communities Updates <
[email protected]> έγραψε:
                 You received a reply       *ckuan
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to your question. You can view the full discussion
<https://discussions.apple.com/message/26212884?ac_cid=op123456#26212884>
in Apple Support Communities.            iPhone 5s : I can't make any
purchases
<https://discussions.apple.com/message/26212884?ac_cid=op123456#26212884>
You need a valid credit card info linked to your Apple ID.
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action
            Correct Answer
<https://discussions.apple.com/email/thread/6423872/correct/26212884> Helpful
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TS3297 My apple ID locked & I can not make any purchase

My apple ID locked & I can not make any purchase. I forget my answers of security questions

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

How can I reset my security questions in my apple account because I forgot my answer and I can't make any purchases please anyone help

I'm am have trouble with my security question I can't remember my answers and it is not allowing me to make any purchases ,Is there a way to reset the security questions ? Please help ;(

See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service

HT1918 i can't change my credit card details. it ask me to contact itunes support. now i can't make any purchases

i created a new apple id but my phone still keeps previous details. it does not allow me to update my details. the message reflected was to contact itunes suport. i cant make any purchases now. please advice

Have you considered doing exactly what it told you to do?
Contact itunes support

HT201363 i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765)

For some reason my answers to my security questions are not correct and I can't make any purchases. HELP!

I keep getting locked out of my account because my security answers are incorrect. I apparently do not remember the correct answers. HELP! I cannot make any purchases because of this. I cannot reset my password either because I don't know my answers to the security questions. I also do not have a rescue email...

Click here, phone Apple, and ask for the Account Security team.
(85330)

I can't make any purchases

I was given an Itunes giftcard awhile ago and immedietly put the credit on my itunes account. when i tried to make a purchase i was prompted to input my Apple ID and password which wasnt a problem. after that i was told i needed to anwser my security questions. the problem is i dont know the anwsers. You see, i made the account when i was a lot younger and i suppose i just selected random questions, thinking i wouldnt ever need this again. Is there any way to change the security questions? I tried using the recovery email but unfortunatly im not sure what that is either. I would really like to use my giftcard, but i cant make any purchases. is there any way to get out of this predicament?

Hi there Joeb96,
You may find the information in the article below helpful.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
-Griff W.

HT5312 Never set up security questions or rescue email and now I can't make any purchases on my itunes account

I'm trying to make purchases in itunes but once I type in my apple id and password it prompts me to answer two security questions. I don't recall ever setting this up and now I can't make purchases because I don't know the answers. Read article on rescue email address and id security questions and this was no help. Doesn't prompt me anywhere to set up the rescue email. HELP!!!

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

HT1904 I purchased my I-Pad in the USA and opened my apps account with my American credit card. Now that I am in Brazil, I can not make any purchases and can't edit my account.

I need to update my account or be able to use themone I originally opened in the USA with my American credit card. I also want tomuse my language, English, so,how can I stay with my USA Apple Store?

Again, you are not allowed to use the US iTunes Store from outside of the US. Nor are some of the apps you mentioned - probably not any that provide any sort of live game coverage, anyway - licensed for use outside the US and may not work elsewhere.
If you are in Brazil, the Brazilian iTunes Store is the only one you are allowed to use. There's nothing more we can say on the subject.
Regards.

I can't make any purchase on my game

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