I can't move or erase junk mail

I have both IMAP and POP accounts and junk mail filtering on which works well. I cannot move the accumulated mail in the junk folder to the trash for deletion. I can mark the junk mail as deleted, but cannot erase it. This problem seems to have started after mail crashed and then rebuilt my mailboxes. I am running the latest version of Leopard. Any ideas?

can you select the specific junk mailboxes, one at a time, and then go to mailbox>rebuild, and see if that clears up the issue.
hope this helps

Similar Messages

  • Mail 2.0.5: Can the confirmation dialog on "Erase Junk Mail" be turned off?

    Subject says it all, really. Does anyone know of a way to turn off the confirmation dialog when you Erase Junk Mail in Mail 2.0.5? Maybe some config file I can manually edit or something...?

    I'm not sure about a config file that can be manually edited but you can select automatically erase messages in an account's Junk mailbox which is available under the Mailbox Behaviors tab for the preferences for each account and no confirmation dialog will be provided.
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  • Erase Junk Mail Button greyed out

    In Yosemite, 10.10.1 with mail 8.1 (1993) the Erase Junk Mail options are greyed out, both in the menu and the action menu at the bottom left of the mail viewer window. I cannot figure out how to get it back. I've rebuilt my mailboxes. It happens on all of the accounts. I have an iCloud account, a gmail account and several pop accounts.

    I had this problem and was able to solve it by enabling junk mail filtering.  I had it turned on before in Mavericks, but apparently that setting didn't come over for some reason or other.  Mail > Preferences > Junk Mail > Checked the box next to Enable junk mail filtering  I personally like the When junk mail arrives:  Move it to the Junk mailbox, so I selected the appropriate radio button for that as well.  Good Luck and hope this helps!  

  • Erase Junk Mail is Dimmed

    Until recently I was able to "right" click on the Junk Mail folder in the Mail.app and select Erase Junk Mail. Now when I bring up the contextual menu Erase Junk Mail is dimmed as is Erase Junk Mail from the Mailbox menu is also dimmed. Any ideas?

    Agreed. I had just changed my Junk Mail preferences to "Perform Custom Actions" and the same thing happened to me - no more "Erase Junk Mail".
    Changing the preference item back to "Move it to the Junk mailbox" restored the "Erase Junk Mail" functionality. BTW: hitting the reset button wasn't required.
    Personally, I think this is a nice little bug.

  • "Erase Junk Mail" disabled

    I've been having this problem for a while now. In Mail.app, the "Erase Junk Mail" menu item is disabled, and cmd-opt-J just gives an error beep.
    It's easy enough to work around. All I have to do is go to my Junk mail folder, select all the messages, press Delete, and then select Erase Deleted Messages, which does work. Still, it would be nice to fix this little glitch.

    Have you tried changing Preferences such that the option under "When Junk Mail arrives" is changed back to "Mark as Junk Mail, but leave it in my inbox". Close Mail then re-open. Change the option back so that "Move it to the Junk Mail" is re-enabled and see if that solves the problem. The other alternative is to "Reset" filtering which means that all the "training" that has taken place will be lost.

  • Erase junk mail

    The erase junk mail command (mailbox-erase junk mail) is dimmed. I have tried everything I know and cannot use this option. I have junk mail set to erase when one day old but this does not always work. I tried erase when quitting mail but really would like to erase when I see the junk mailbox filling. Does anyone know how to activate the "erase junk mail" command. I used this extensively in Panther and have just upgraded computer and OS to leopard. The option remains dimmed and not usable.

    Do you have a Junk Mail folder to erase?
    If not, in Mail Preferences > Junk Mail, select Move it to the Junk mailbox, to create the Junk Mailbox.
    If there is any junk mail in it, then the Erase Junk Mail choice will be available.

  • "Erase Junk Mail" 10.7 Mail Grayed Out

    For the last few months, maybe even since I upgraded to 10.7 from 10.6 several months ago, I have noticed that the "Erase Junk Mail" under "Mailbox" is grayed out even though there are emails in the junk mail folder.
    Also when I go to search I no longer can select, or even find, the "From" option.
    It's most likely me just not seeing it.
    I have rebuilt all the folders.
    Thanks for your help.

    Found the problem myself in another thread.
    "The problem was that I was playing with the Junk Mail preferences to improve the junk mail filter and accidentally selected "Perform custom actions"."

  • "Erase Junk Mail" is grayed out

    All of a sudden, "Erase Junk Mail" is grayed out.
    Anyone know why or how I can get it working again?
    I'm using OSX 10.5.8 and Mail 3.6.

    Hello Roger,
    I don't have any direct answers for you, but I may be able to point you some people who do. Check out this older thread that provides a number of potential solutions. Hope it helps.
    http://discussions.apple.com/thread.jspa?threadID=1321743
    B-rock

  • "Erase Junk Mail" grayed out

    When I want to delete the mail in my Junk mailbox, the "Erase Junk Mail" option is grayed out. The "Erase Deleted Messages" option works fine for the other mailboxes. Anyone know how I can fix this problem? Now I have to "select all" and then delete, and that's a three-step pain.

    if you select the main junk mailbox, the delete button is greyed out, so you have to select a specific junk mailbox associated with an email account of yours. If that does not work then try the following:
    1) quit mail, reboot computer, launch mail again, does that solve the problem?
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    2) launch mail, select each of your junk mailboxes, not the main one, then go to mailbox>rebuild and rebuild each of these junk mailboxes
    if does not help then
    3) go to applications>utilities>disk utility and repair permissions - may take awhile to let the process run its course
    if does not help, then let me know
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  • Why is Erase Junk Mail greyed out?

    In Apple Mail, there is a command I previously used under the Mailbox menu - "Erase Junk Mail" - which is now greyed out (not available). I have a Junk mailbox and I have tried selecting the entire mailbox or a single message in this mailbox, but the command stays greyed out. Why? How do I make this an actice command?

    I know it's a long time since your post but I just found the answer as I was having the same problem.
    I had set up advanced preferences.
    I reverted to "Move it to the junk mailbox" and the menu item was restored.

  • Cannot erase junk mail

    The option "Erase Junk Mail..." is disabled ever since I upgraded to Leopard. How can I re-enable it?

    can you select the specific junk mailboxes, one at a time, and then go to mailbox>rebuild, and see if that clears up the issue.
    hope this helps

  • How can I move my Verizon e-mail accessed from my iPAD to folders?

    How can I move my Verizon e-mail accessed from my iPAD to folders?

    If your Verizon account is an IMAP account you can create folders on the iPad via the Edit button when you are in the account. If you see an edit button in the window where your inbox, draft folder, sent folder and trash folder appear in that account - tap on it and an Add Mailbox button will pop up at the bottom of the window. If there is no Edit button there - your account is not an IMAP account and you cannot create folders on the iPad in the mail app.

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  • Feature Request: Option to not require confirmation of erasing Junk Mail

    Many (maybe most) choices that bring up a confirmation dialog allow the user to bypass the dialog by pressing the Option key. I hope that this capability will be extended to erasing Junk Mail in the Mail app (and, wishing here) to erasing deleted items as well. In all the years I've been using the Mac and supporting Mac users, I have only encountered two instances where the confirmation got a cancellation of the erasure and requiring the Option key to bypass would not have affected those users. Meanwhile, the rest of us have to grab our pointing device to confirm, since Cancel is the default. Lots of wasted motion for an infinitesimal safeguard.

    Post at Apple Feedback.

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