I can't open a document just has an x in upper left hand corner

I can not open a received document.  All I get is a blank page with a small x in the upper left hand corner of the page.  When I click on the x I get a blank blue page.  Can you help me with this problem.

The symptom you describe sounds like you are using IE10 or IE11 on 64-bit Windows 7 or 8.  See http://support.microsoft.com/kb/2716529

Similar Messages

  • I am unable to add contacts with their phone numbers. I add one press done and then it shows up but when I add another one the first one is deleted. How can I add them and make sure they stay.  Upper left hand corner there is partial circle w/ arrow

    I Unable to add contacts. I add one and then press done.  It shows up but after I add another one the first one is gone.  How do I save them?

    Hi,
    Troubleshooting a start up script can be difficult. There are some third party programs that also keep logs of start up programs, however for Firefox this may be different.
    Is Firefox a startup program? [http://www.winxptutor.com/msinfo32.htm]
    Its also possible to check the Web developer tools for any scripts in a page: [https://developer.mozilla.org/en-US/docs/Tools/Debugger]
    In the control panel there is also Administrative tools to view event logs, but this may be something a local technician can walk you through.

  • My iphone 5 has the word searching in the upper left hand corner for 3 days. I can connect to the net , but no phone service. What is possibly wrong?

    WHy cant i get phone service? The word " searching " has been in the upper left hand corner for 3 days. I have internet service but no phone service. Does any one have any thoughts or suggestions?

    When you say you have Internet service, are you connected to wifi? Have you tried a reset on the phone? Hold the sleep/wake and home buttons together until you see the Apple logo, then release. The phone will reboot. After it starts, see what happens. Do you have a valid SIM in the phone, one that is activated through a carrier? Have you contacted the carrier to see what they say, since phone service is a carrier responsibility?

  • Why can't I open pdf file?  Get a black box with a white x in the upper left hand corner that won't

    Why can't I open pdf file?  Get a black box with a white x in the upper left hand corner that won't open either

    I get the same thing... no matter what site i try to pull a pdf for IE10, it gives me the black x... if i use chrome it works, but my client does not want to use a different browser.
    I followed the guide that Pat posted... nothing worked... I have uninstalled and reinstalled Java, Adobe reader, Adobe flash,.. upgraded to IE11, then back to IE10 due to medical software that is not compatable with IE11...
    The kicker is that my Admin profile works just fine.. no issues.. so i know it has something to do with his profile....
    Please.. someone... help!!!

  • Pages 5.0 can't open iCloud documents.  Has anybody run into this issue?

    Here's the story:
    I upgraded to Pages 5.0 and can't open .pages documents saved in icloud.
    It does not seem to be a file incompatibility.  I am creating files in Pages for Mac, saving them to iCloud.  They are immediately unable to re-open. 
    I only get a message saying:  The file “{file name}.pages” couldn’t be opened.
    Documents can be created without issue.  If they are saved to my local drive, I can open them again.
    Obviously, this makes it very difficult to use Pages with any other devices because document syncing is impossible.
    Details on my system:
    Mid-2010 13" Macbook pro
    2.4 Ghz core 2 duo
    8 GB ram
    OS X 10.9

    I was also experiencing same issues without being to open Older Pages Docs from iCloud in Pages 5.  I followed suneson Recommendation and process to the T...    Works perfectly. 
    Important to note you do have to do the second part in order for it to work completely.  I tested just the first half and still had issues.  Once Disabling and Re-enabling Documents and Clearing Cache - works perfectly now.  Thanks Suneson!
    Suneson process:
    Move all of your iCloud documents to a local folder (offline).
    Go to the iCloud preference pane i System Preferences.
    Click Manage... and delete all Pages data.
    The Next Step is required:
    Go back to iCloud preferences and uncheck "Documents & Data".
    Check it again.
    Delete ~/Library/Caches/--anything related to Pages or iWork--

  • When I open Firefox it just says firefox on the upper left corner and apperas to be open on the dock but there are no windows anywhere.HELP!!!!!!!!!!!!!!!!!!!!!

    One day randomly for no reason whatsoever, I opened up firefox on my mac and it just said firefox on the upper left as if it was open. the little upside down triangle appeared below the icon on the dock, like it was open. However, there are no windows anywhere. I click file and new window and nothing.
    I right click the firefox icon on the dock and it says that there windows for example, my home page, but there is NOTHING.
    I uninstalled and reinstalled and it keeps doing the same thing.
    Your website has NO SUPPORT whatsoever and it has taken me a half hour clicking around to get to this portion where I can write what the issue is and no one will ever probably see this so whats the point. I guess I'm stuck with fucking safari now.
    Firefox had been working great up to this point, I literally opened it the other day and this happened just completely random.

    Hello,
    Sorry you are frustrated. If you have improvements you would like to make, you can file them to the [[Suggestion Box]] and the Firefox logo in the top left with upside down arrow is the Firefox button containing menu items. Try a clean reinstall as instructed below to see if it resolved your issue.
    Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
    '''Note:''' You might want to print these steps or view them in another browser.
    #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
    #Delete the Firefox installation folder, which is located in one of these locations, by default:
    #*'''Windows:'''
    #**C:\Program Files\Mozilla Firefox
    #**C:\Program Files (x86)\Mozilla Firefox
    #*'''Mac:''' Delete Firefox from the Applications folder.
    #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
    #Now, go ahead and reinstall Firefox:
    ##Double-click the downloaded installation file and go through the steps of the installation wizard.
    ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
    Please report back to see if this helped you!

  • My itunes page has been replaced by a small window in the upper left hand corner of the desktop.  i can control my music, but cannot access radio, itunes store etc.  ie can only play my music in a random order that i cannot control.  i am unable to return

    i was listening to the radio on i tunes and suddenly the itunes page dissapeared and a small window appeared in the upper left hand side of the desktop. i can control only my music via this window which has a search fwd and back arrow and a play and pause button.  there is also a volumn set to full. i can control my music by the volumn control at the top rt of all pages. i want to access the itunes store and the radio, but cannot (can access the itunes store by googleing it.
    wt heck?

    Click the green button in the corner of this iTunes mini player to return to regular iTunes window.

  • My I Phone keeps sayins "no sims Card" in the upper left hand corner of the phone, what does that mean? And I can't connect to WI-FI right now, WhY?

    My I Phone 5 is saying "no Sims" card in the upper left hand cornor of the phone, what does that mean? And I can't get connected to Wi-Fi, why not???

    If the Wi-Fi diagnostics are okay then check your own Wi-Fi router to find out how many clients are connected. The number of clients may not matter but how much data Hogging is going on. If you have multiple computer Services accounts active Wi-Fi cannot handle that much. Examples would be two people playing World of Warcraft, Two people watching a Netflix movie or AppleTV movie, One person Downloading iTunes movies or music at the same time. That accounts for a lot of Wi-Fi usage.

  • HT4108 My ipad has a little padlock upper right hand corner with a circle arrow around it jut appeared a few day ago . Can anyone tell me what it's for and how to remove it thanks

    My ipad in top right corner has a picture of a padlock with w/ circle and arrow on one end of circle it just showed up a few days ago can anyone tell me what it is and how remove it thank you

    Rotation Lock
    Rotation Lock prevents the iPad display from switching between portrait and landscape mode. While Screen Rotation Lock is enabled, the following occurs:
    The display remains in landscape or portrait mode, regardless of how iPad is held.
    The Rotation Lock icon appears in the status bar.
    A padlock appears in the rotation lock button (viewable when you flick to the left on the recently used apps list, after double-clicking the Home button).
    http://support.apple.com/kb/ht4085

  • TS1368 When I am looking at iTunes on my PC, running Windows 7 (updates are complete), and click on the iTunes Store block in the upper left hand corner, I get the message that "iTunes has stopped working".  What can you suggest?

    iTunes crashes when I click the iTunes Store block.  What can I do to get the iTunes Store to open on my computer running Window 7 (all updates installed)?  It used to work last fall but some update must have reset something or the newer version of iTunes omitted something that would allow access to the Store from a PC. 

    Look here.
    http://support.apple.com/kb/index?page=answerlink&url=http%3A%2F%2Fsupport.apple .com%2Fkb%2FHT1495&answerid=16777216&src=support_site.home.search

  • I downloaded FF4 and when it opened it doesn't show the new Single Firefox button in the upper left hand corner. I still have the traditional Windows buttons.

    This is on a Windows 7 machine. I like the new layout and it shows up on my Windows Vista laptop at home. Would just like to have the new layout.

    To get it you need to hide the menu bar. To do that in the View menu select Toolbars, then click on the "Menu Bar" entry.
    If you need access to the menus you can press either Alt or F10 to temporarily display them.

  • Dragging documents out of finder window to desktop puts them in upper left hand corner?

    This is a bizarre behaviour. Why does it do this?

    Click the green button in the corner of this iTunes mini player to return to regular iTunes window.

  • My ipod nano (5th gen) has a lock icon in the upper left hand corner of the screen.  I have accessed itunes and re-set the ipod but it has not changed. i cannot access the ipod at all. any ideas please?

    I have also tried all the recommended 5 steps, but it doesn't respond. when connected to itunes, it will cahrge and update. but no response on its own.

    No, you will have to replace the switch or do an out-of-warranty replacement at an Apple Store.

  • I'm trying to use iPhoto but when I put my cursor over the photo it has a small flag over the left hand corner and a downward arrow in the bottom right corner.  It won't let me pull up a photo

    I'm trying to use iphoto but when I put my cursor over a photo it has a small flag in the upper left hand corner and a downward arrow in the lower right corner.  I've used it lots but it just started doing this.  My events pull up just not a single photo.

    Try rebuilding your iPhoto Library. Here's a link:
    http://support.apple.com/kb/HT2638

  • I upgraded to Mavericks.  I just spent an hour in Pages.  Now I can't open my documents, it says I need to upgrade to a newer version.  It looks like the new 5.0 when I typed but it's saying I'm running 4.3.  the App store says I've already upgraded.  Hel

    I upgraded to Mavericks.  I just spent an hour in Pages.  Now I can't open my documents, it says I need to upgrade to a newer version.  It looks like the new 5.0 when I typed but it's saying I'm running 4.3.  the App store says I've already upgraded.  HelP

    Actually, there seems to be a bit of a bug.  Encountered this with a couple of files my wife made.  The files were set to "open with" the new Keynote, but clicking the file brought up this error.  Right-clicking and selecting "open with..." worked correctly.  I can only assume the OS was attempting to open the file with Keynote '09 despite the file property setting.
    Probably requires a Launch Services DB reset (although I haven't actually tried it on my wife's MBA yet...since she's still "working on stuff".  So I can't confirm if it will solve the problem).
    /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.fram ework/Support/lsregister -kill -r -domain local -domain system -domain user ; killall Dock

Maybe you are looking for