I can't open attachments in my e-mail. It shows downloading and finishes then takes back to homepage.

For the past several months I have not been able to open attachments in my e-mail. I did not have problems in the past. I have not done any updates or made any changes. It shows downloading and completes and takes me back to my homepage with all the icons.

OK - I fixed this myself. On a hunch I used Firefox to check my plug-ins. I deleted all the old java plug-ins and installed the latest update and hotmail now works. How people with no computer knowledge at all solve their problems I'm blowed if I know. It shouldn't be this hard...

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Can't open attachments in firefox. Ok in i.e and from iphone and outlook

When using firefox for email, I am now unable to open any attachments. It has happened during the last week, before this it was fine and I haven't changed any settings (that I am aware of).
I have tried all the usual reboot stuff and looked at as many settings as possible, but nothing jumps out.
The same email attachments open fine in outlook, from my iphone and in ie, but I prefer the firefox as I am used to using it for so long now. Also, old attachments that I have opened in the past will no longer open.
Never had any problem before with opening attachments. All programmes are affected - word, excel, pdf etc.
Thanks - Jacki

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
'''Note''': ''This will cause you to lose any Extensions and some Preferences.''
*Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

Can't open attachments of archived e-mails

We have recently started using Mail at our design agency.
Upon completion of jobs we have backed-up, restored and archived all mail into their relevant job folders.
We have then found, when needing to go back to old e-mails, the attachments cannot be read or opened.
Can anyone please tell me how to resolve this problem?
G5 Mac OS X (10.4.7)

I don't know how .Mac's Backup works, but it seems to me that you're making some wrong assumptions here. For IMAP-type accounts, messages are stored on the server. You cannot make a backup of whatever is stored locally on your disk and expect to be able to use that as an archive of what is on the server.
For you to be able to do that in Mail 2.x, Preferences > Accounts > Advanced > Keep copies of messages for offline viewing should be set to All messages and their attachments. It looks like you have it set to All messages, but omit attachments, which obviously won't work for your purposes.
If Keep copies of messages for offline viewing is set to All messages and their attachments, then Mail 2.x stores a local copy of the messages on the server using the exact same format it uses to store messages in local mailboxes, except the suffix of the mailbox folder in the filesystem is .imapmbox instead of .mbox.
You cannot import *.imapmbox mailboxes directly into Mail because when you do File > Import Mailboxes, Mail looks for *.mbox folders and ignores *.imapmbox ones, but you can easily overcome this limitation by just changing the suffix to .mbox. Note, however, that this won't work in your case either because your *.imapmbox folders don't contain full *.emlx files.
Note also that using the above procedure means relying on an implementation detail of Mail 2.x. It wouldn't work in Mail 1.x, for example, no matter what the settings.
The real issue here is that it just doesn't make sense to try to archive mailboxes that are stored on the server making backups of local data. The right way of archiving those messages would be moving them to custom "On My Mac" mailboxes in Mail.

After update I am no longer able to open email attachments by just clicking on the attachment. I now have to click control and then click open linked file. How can I open attachments by simply clicking on them?

After update I am no longer able to open email attachments by just clicking on the attachment. I now have to click control and then click open linked file. How can I open attachments by simply clicking on them?

Unless you believe middle-click is yours and don't like it being usurped, mine is set globally to "Enter".

I can't open attachments on my iPad 2. I have downloaded the 8.0.2 software update. I can't open jpgs, PDFs, docs. or movie files now.

I can't open attachments on my iPad 2t and I can't open jpgs, PDFs, docs. or movie files now.

Obviously, you are talking about the mail app, so force close the mail app and reset your iPad. If that fails, reset all settings.
In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
When you reset all settings, you will not lose any data, but most of the device settings will have to be entered in the settings app again. Settings>General>Reset>Reset all Settings.

When people text me pictures to my iphone5, I can not open them. This was not a problem until I downloaded iOS 6.1.3. I also can't open attachments from e-mails sent to me on my phone.

When people text me pictures to my iphone5, I can not open them. This was not a problem until I downloaded iOS 6.1.3. I also can't open attachments from e-mails sent to me on my phone.

Try a reset hold home/sleep buttons until Apple logo appears
If that does not improve try a restore
http://support.apple.com/kb/HT4137
For your information
We are NOT Apple here we are all users helping other users
so emotion is ignored

Can't open attachments and Jpegs from my email

I upgraded to Firefox16 and since can't open attachments or jpegs in my yahoo email account. Yahoo claims that the problem is with my browser.

Hello tbrowntx, see : [https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file#os=winxp&browser=fx16 Change what Firefox does when you click on or download a file]
see also : [https://support.mozilla.org/en-US/kb/set-how-firefox-handles-different-file-types#os=winxp&browser=fx16 Set how Firefox handles different types of files]
thank you

How can I open attachments in email

How can I open attachments in email

Are you sure that the attachment file type is a supported file? Can you open the attachment on your computer?
If the answer to both questions is yes - try quitting the mail app completely and restart the iPad.
Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

I have adobe acrobat 11 reader writer I want to use the pointer symbol on full screen instead of the hand, iwas able to do it on adobe 10 also when in full screen i can't open attachments unless i right click and open it then it boots me out of full scree

I have adobe acrobat 11 reader writer I want to use the pointer symbol on full screen instead of the hand, iwas able to do it on adobe 10 also when in full screen i can't open attachments unless i right click and open it then it boots me out of full screen is there any way i can click on the attacment without going out of full screen

I don't know why the change, but the pointer appears in the same way as it does on the main screen, not a pointer. There does not appear to be anyway to change it. You may want to submit a comment to the Features Requests: Acrobat Feature Requests. I also submitted this as a bug.
As a clarification, your "adobe acrobat 11 reader writer" is not informative. There is Acrobat 11 and Reader 11. Writer is not a product as such. So you have referred to Acrobat in a contradictory manner. In the future, please just indicate Acrobat 11 or Adobe Acrobat 11.

I can't open attachments from g.mail in my email messages .

This week i have not been able to open attachments sent from g.mail users. Can anyone help ?

try to mention what exactly happens when you click that attachment icons and so on. Did you tried to restart FF in safemode (search how). maybe try disabling FF (firefox) addons, Clearing cache

Why can I open attachments (pptx and PDF) on iPhone but not on Mac?

Why can I open attachments (pptx and PDF) on iPhone but not on my MacAir (OS X 10.9.2)? Generally, I can open PDFs on my Mac, but in this case, I opened on iPhone, and not on computer! Also pptx file from one sender opened on iPhone, and not on Mac, and the same pptx sent from another person wouldn't open on either! Help!

Hi there. I think as far as PowerPoint files go (pptx) you will need a copy of Office or some other compatible software (e.g. Keynote) to open it on your Mac. On an iPhone there is a viewer built in just so you can take a look at most common attachment types. If you have a copy of Microsoft Office on your Mac you should be able to open the pptx files in PowerPoint.
OS X definitely has a PDF viewer, it's called Preview. I think you can also load Adobe Acrobat if you want but I've stayed away from it for years as I find Preview faster and better.
If you still can't open a PDF file attached to an email message on your MacAir by double clicking on it, could you let us know what error message you get, or what happens? That will help people to help you.
Ivan

I can't open attachments since I accidently cleared my download and browsing history

I can't open attachments in my email. Hotmail. Using Firefox browser. I just want to clear recent history for cache but cleared all but the two bottom ones, offline website, and site preferences. I was trying to fix a problem that I could not access my contact list of my hotmail account. I am using IE now and can get to my contacts and open attachments in that. But want to fix my Firefox

I understand that you cannot open attachments.
*Are pop ups blocked for this site?
*[[What to do if you can't download or save files]]
Also troubleshoot extensions: [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

Still can't open attachments.

Hi I posted a thread a while back about not being able to open attachments on a uses BB curve. I reviewed other articles about how to resolve this issues; firstly resent the service book, which didn't work. I've now just performed a security wipe and re-authenticated with the BES.
Now, it's solved the problem of not being able to reply to emails, but it still won't open attachments. Am I missing something or is there another way to resolve this isssue?
many thanks..
Solved!
Go to Solution.

Don't think I saw this solution here. The year is now 2011 and the device being used is 8900 os 5.
Could not open attachments. Went to options>security options>firewall and check for blocked messages due to incorrect encryption key or mismatched key. (this is good to check on a regular basis)
if there are any issues then go back on menu to security options and choose "information" then scroll down to and highlight "Desktop". Use the menu key and select "regenerate encryption key".
I performed all these steps in a matter of 1 to 2 minutes and immediately went back to my message to see the downloaded/opened attachment that was previously sitting and 0% for over 20 minutes.
Please save yourself time and effort by trying this first before wiping your phone.
Helpdesk & System Engineer Consultant

I'm often having issues with clients not seeing or being able to open attachments, font formatting changes (on the pc end) and the inability to use HTML signatures to promote our company brand.

I'm often having issues with clients not seeing or being able to open attachments, font formatting changes (on the pc end) and the inability to use HTML signatures to promote our company brand.

I imagine your clients must be using Outlook, which is seriously broken when it comes to e-mail standards, especially HTML e-mail. You can work around the issues with Outlook by only sending plain-text e-mails and making sure that, in the Edit -> Attachments menu, the last two options are checked. Unfortunately, that means that HTML signatures are out.
If you need something with a fancy layout, either attach a PDF file to the e-mail or include a link to a website in the e-mail.

I can't open the attachment to a mail. I must open it i FileApp. but it says that there no App installed that open this type of file. What can I do? I've got iPad 2, version 4.3.3 (8J2) My age: 69 and not so good at computers.

I can't open the attachment to a mail. When I'm trying to open it in FileApp, I get the answer: "FileApp doesn't recognise
this file type.Would you like to try to open in.....
     another App
     as text file
     cancel
When I open it it in another App I get the answer:"there are no application installed on your device that can open
this type of file.
When I open it as a text file, it's loading and loading.....forever?
What shall I do?
PS I'm 70 and not good at computers

Hello Mats in Sweden!
I'm from Austria, not so far away! The file that you've received seems to be a Windows Media File and you may need a special software for your iPad to be able to open it. I've found something HERE.
If you open this link on your iPad it should take you to the App Store, resp. open it. The price for this app is 1,59 €.
Greets from Vienna,
Bärbel

I can't open attachments in my e-mail. It shows downloading and finishes then takes back to homepage.

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