I can't open Firefox browser..I have been abe to use it for years without problems How do I fix this without losing my bookmarks and other information?
I had recently had to shut down my firewall to add a printer. However firefox worked for a few days afterward just today decided not to be able to open. All that happens is the hour glass for a few seconds then nothing to error messages or ant reponse. I have tried to start in safe mode and turned off my computer then turned back on. Please advise.
hello scoop, since these symptoms can sometimes be caused by malware active on a system, please first run a scan with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
[[Troubleshoot Firefox issues caused by malware]]
Similar Messages
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Can't open a file,just goes to a blank screen then back to desk top, how do I fix this?
Can't open a file,just goes to a blank screen then back to desk top, how do I fix this?
What system?
What version of PageMaker?
Can you open the PageMaker app ok?
If so, what happens if you then use File > Open? (Not double click) -
I can no see my browser when attempting to load I get a message it is installed how do I fix this?
I can not see my browser on my phone when attempting to load again I get a message already installed. Also I can not locate Safari to load it back on either. Thanks for your help
See if this helps locate your browser...
Reset your Home screen to the default layout:
Choose Settings > General > Reset and tap Reset Home Screen Layout. -
I have tried numerous solutions being posted in this support forum. I went in and deleted my places.sqlite file so that it created a whole new profile. I then tried to restore my bookmarks, and nothing happened.
I went in and discovered I had a places.sqlite.corrupt file. As suggested by one of the links provided in other articles, I deleted the other places.sqlite files, and then renamed the corrupt one as just places.sqlite. I restarted firefox and still nothing.
Please don't just copy and paste the links to the two articles that have no yet helped me. I need to find out how to fix this because I had a lot of important information in my bookmarks!Hi,
You can try creating a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile], copy the '''bookmarkbackups''' folder from the old profile to the new and '''Restore''' a dated backup via Firefox '''Bookmarks''' ('''Alt''' + '''B''') > '''Import and Backup''' on the new profile.
To open the profile folder within Firefox: '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Show Folder'''.
[http://kb.mozillazine.org/Profile_folder Firefox Profile Folder]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
You can also try to [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] on the old (previous) profile via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information'''. -
I was running Firefox fine just yesterday. I screwed up the registry a litle while removing an installed program completely, so I restored the system and everything appeared to work fine. I then decided to play an old video game, Return to Krondor, which was made back in 1998, so I ran the program with no other programs running in compatibility for windows 98. After finishing the game, I closed it and put the computer in hibernation mode. I come back today and firefox will not run at all. It is not running in the background and there are no programs running. There are no services running which could interfere with it. I think somehow Firefox may think I'm in compatibility mode still, but I have no idea.
I'm running windows Vista 32 - bit with an AMD 2.4ghz processor, 4gb ram on an Emachine computer. I have already tried system restore, restart, processes etc. Nothing works. I can still run Internet explorer and all other programs.The person that I was assisting, has Windows 7 which has 64 bit system. Her browser was IE 10.
Was IE11 ever offered (or installed) via Windows Update?
Is her computer currently fully-patched at Windows Update?
Is Adobe Shockwave Player v12.1 (or higher) installed on her computer?
Is Adobe Flash Player v15.0.0.189 (or higher) installed on her computer?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Troubleshoot Shockwave Player installation for Windows
http://kb2.adobe.com/cps/403/kb403264.html
You will find support for Shockwave Player in this forum:
http://forums.adobe.com/community/webplayers/webplayers_shockwave
~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft -
Recently, I will open my macbook pro and a white screen will appear saying that my computer was restarted because of a problem and to press any key to continue starting it up. the error code is posted below:
Interval Since Last Panic Report: 20277 sec
Panics Since Last Report: 1
Anonymous UUID: E637D5E4-519C-4147-BE9E-2EFABA82EDE7
Fri Aug 9 11:17:23 2013
panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f823d25fb, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff81a1a32628, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0xffffff7f8242f320, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000008
RSP: 0xffffff81d1b9bc80, RBP: 0xffffff81d1b9bcb0, RSI: 0xffffff8022d6f000, RDI: 0xffffff81a1a29000
R8: 0x0000000000000000, R9: 0xffffff802229d000, R10: 0x000000000000007c, R11: 0x0000000000000000
R12: 0xffffff81a1a291c8, R13: 0xffffff81a1a30000, R14: 0xffffff8022d6f000, R15: 0xffffff81a1a29000
RFL: 0x0000000000010286, RIP: 0xffffff7f823d25fb, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff81a1a32628, Error code: 0x0000000000000000, Faulting CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff81d1b9b930 : 0xffffff8000220792
0xffffff81d1b9b9b0 : 0xffffff80002c4794
0xffffff81d1b9bb60 : 0xffffff80002da55d
0xffffff81d1b9bb80 : 0xffffff7f823d25fb
0xffffff81d1b9bcb0 : 0xffffff7f823d1de7
0xffffff81d1b9bce0 : 0xffffff7f823d21bd
0xffffff81d1b9bd10 : 0xffffff7f80861832
0xffffff81d1b9bd50 : 0xffffff7f8245a383
0xffffff81d1b9bda0 : 0xffffff7f8245c692
0xffffff81d1b9bde0 : 0xffffff7f8245c7c4
0xffffff81d1b9be20 : 0xffffff7f808654c5
0xffffff81d1b9be60 : 0xffffff7f80865628
0xffffff81d1b9be90 : 0xffffff7f80868fd7
0xffffff81d1b9bef0 : 0xffffff800063d4d6
0xffffff81d1b9bf30 : 0xffffff800063c250
0xffffff81d1b9bf70 : 0xffffff800063c0f4
0xffffff81d1b9bfb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80856000->0xffffff7f8088efff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47 D6622C85]@0xffffff7f8244f000->0xffffff7f824acfff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xfffff f7f81886000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80856000
com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f823cf000->0xffffff7f82435fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f8088f000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80856000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 23286629097213
last loaded kext at 20365903303646: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f807cd000, size 12288)
last unloaded kext at 20506451802998: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f807ca000, size 12288)
loaded kexts:
com.sophos.kext.sav 8.0.14
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.75
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 7.3.2
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AppleMuxControl 3.1.33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 7.3.2
com.apple.driver.AppleIntelFramebufferCapri 7.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.nvGK100hal 7.3.2
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.NVDAResman 7.3.2
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.3f35
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4
PLEASE HELPRemove the Sophos product by following the instructions on this page. If you have a different version, the procedure may be different.
Back up all data before making any changes. -
I have Windows 7 Professional and I used to be able to move the curser over the Firefox Icon in the taskbar and it would show me a telescoped view of all open tabs, now it just shows the tab that I'm currently viewing. How do I fix this?
Hey MikeDo,
Do you have the option checked for ''Show Tab Previews in the Windows Taskbar''? If not, just go to ''tools->options->tabs.'' You can find more information on what each of these settings do in the Knowledge Base article [[Options window - Tabs panel]].
Hopefully this helps! -
i just updated my mac and when i went to open iphoto it says it "can not open because of a problem" how do i fix this?
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store you can find it in your Purchases List. -
Dreamweaver CS3 template two column liquid views fine in firefox but in Iexplorer I don't get the design only code? How do I fix this?
random guess- what file extension have you saved the file with.
second random guess- there may be an unclosed html comment
third- what do you mean by "I don't get the design only code"
Do you mean the browser shows the code, or the browser shows nothing, or ???
for a better reply, please provide a link to the uploaded page please. -
I have one key on my keyboard that I have to punch hard to get it to work. How do I fix this?
I have one key on my keyboard that I have to punch hard to get it to work. How do I fix this? Does a laptop have the same capability to pop off the keys and clean them like desktops do?
Welcome to Apple Support Communities
Connect the external drive and open a Finder window pressing the Finder icon in Dock. Then, drag the folder to Finder, so it will be copied to this external disk.
If you can't copy this folder, probably you have to format the external disk or use an app that allows you to write in that external drive. Mac OS X can't write in NTFS external disks -
I have a macbook Pro which had Mobileme. I have joined ICloud, but my Calendar does not sync. How do I fix this? I do not see an ICloud Icon on my laptop and the software is updated.
This is the situation with Snow Leopard and existing iCloud accounts:
You will be able to access email and calendars on the iCloud website at http://icloud.com provided your browser is reasonably up-to-date.
You will not be able to sync contacts or bookmarks from a pre-Lion Mac.
You will be able to enter the server settings for email manually in the Mail application and access your email.
You will not be able to sync your calendars directly.
Some people have been able to set up calendar syncing by using the method detailed here - this is an unsupported hack and may not be reliable, and may stop working at some future point.
Address Book won't sync: this page has a convoluted hack to make it sync which has been reported as working (and as not working by others). I've not tried it.
There are a couple of alternative syncing services you might like to consider, though they're not particularly cheap:
Soho Organizer can sync Calendars and Contacts with iCloud on Leopard, Snow Leopard and Lion. A single user licence (multiple machines allowed) is $99.99.
Fruux syncs Calendars, Tasks and Contacts beetween a wide variety of devices (not using the iCloud server) including Snow Leopard and above, Windows Outlook and Thunderbird, Linux Thunderbird, and iOS and Android devices - see their compatibility chart (click the blue 'i' for a caveat about Snow Leopard). It's free for one user, two shares, two devices; above that pricing starts at €4 per month.
(I have no connection with these firms and have not tried Soho Organizer, though both have had good reports and I've found Fruux to work well.) -
When I click to open a photo it opens a black screen with a grey triangle, exclamation mark in the middle. How do I fix this problem?
Make a temporary, backup copy of your library if you don't already have one (Control-click on the library and select Duplicate from the contextual menu) and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT -
I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?
Personally, I would never use a debit card online, for security reasons. If your card gets hacked its your money that is stolen. At least with a credit card it is the card providers money that is stolen.
Anyway, I would delete the app and re-install. If you paid for the app in the first place you will be able to re-install free of charge. Also, the app should allow the in-app purchase to happen again as it should recognise that you have already purchased it previously.
Finally, it might be that the 3G doesnt have as much ram as more recent models of iphone and you may have applications running in the background that are preventing the app to function with the in-app purchase unless you shut down any apps eating all you memory that are running in the background. Shut-down these apps (and the simpson tap out app) by exiting to your home screen and double-tapping the home button to show what apps are running in the background. press and hold any of the open apps until it starts shaking. close all the apps down. exit then re-launch the app.
good luck. -
Adobe Acrobat XI Standard to 11.0.10 I have lost the basic colors of the highlighting tool. How do I fix this?
Hi,
It appears that this was a bug that was introduced in the latest update. Others have been able to resolve this issue by using the Acrobat Cleaner tool to uninstall and then reinstall Acrobat. You might try this if you have a few spare moments.
And can you please share the problem PDF which was working correctly in the earlier version.
Thank you -
I created a spreadsheet using Microsoft office 2010 Excel. When I open the sheet using Numbers, the formatting changes. How do I fix this?
If you plan to share or work with people who regulary use MS Excel you should not try to use this in Numbers. You will have constant problems with how each program translates the formatting.
If you want to use Numbers, use it exclusively. If it is for your job use the tool your company uses.
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