I can't open firefox. i can't send details regarding that to mozilla. i can't restart

it's regarding a problem occuring in Firefox in windows 7. I can't open Firefox in my windows 7 os. i can't restart. send no reports. i tried re installing. it doesn't solve my problem.. eager to here from you. i,m using firefox as my default browser from 2007 n this is 1st time experiencing such a problem..... plz help me....

Hi ragesh,
I'd try starting Firefox in [[Safe Mode]]. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the [https://support.mozilla.org/en-US/kb/Troubleshooting-extensions-themes Extensions and Themes troubleshooting guide ] and the [[Troubleshooting plugins]] article as well.
Hopefully this helps!

Similar Messages

Everyday when I open Firefox a msg come on the screen that says "It is stronly recommended that you apply this update for Firefox ASAP." The connectivity server will not connect. Is there some way to disable this request?

Everyday when I open Firefox a msg comes on the screen that says "It is strongly recommended that you apply this update for Firefox ASAP. When I try to install, it will not connect to the connecting server so it just clocks forever.

See:
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.
XP:
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
If you have problems with updating then easiest is to download the full version and uninstall the currently installed version.
You may need to remove the Firefox program folder to do a clean install of the new version.
Do a clean (re-)install:
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

When I attempt to open firefox an error message appears telling me that firefox is already running, but I can't find it running. How do I do so or in any case close the already running Firefox process?

When I attempt to open Firefox instead of Firefox opening, an error message appears saying "Firefox is already running but isn't responding. To open another window please close the existing Firefox process or restart the system.", but I can't find that process of Firefox in order to kill it, and after restarting the system there is still the problem. I have found an emergency fix to at least get online, and that is to use"Firefox_Profile_Manager" in the start menu's "run" start menu, but the
Firefox that then opens is that one doesn't carry over what I had in my bookmarks but starts bookmarks anew.

Sounds like it is hanging when you exit and later try to restart Firefox.
* How to stop the running Firefox process
** In Task Manager, does firefox.exe show in the '''Processes''' tab?
** See: http://kb.mozillazine.org/Kill_application
**Windows 7 users: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
* What may cause Firefox to hang at exit
**Windows 7 Task Manager: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
** http://support.mozilla.com/en-US/kb/Firefox+hangs
** http://kb.mozillazine.org/Firefox_hangs
** https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding
* You may need to try Firefox Safe Mode
** You may need to use '''Safe Mode''' to locate the problem: ***See: http://kb.mozillazine.org/Safe_Mode
***Firefox 4 users, hold the Shift key while clicking the Firefox 4 desktop icon to enter Safe Mode.
***Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox.
****In Firefox 4, Safe Mode also disables Plugins and Hardware Acceleration.
****If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode (In Firefox 4, Tools > Add-ons > Appearance). See: http://support.mozilla.com/en-US/kb/Using%20themes%20with%20Firefox#w_managing-themes-and-personas
****When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode".
****Test to see if the problem you are experiencing is corrected.
*** If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it
***#by enabling '''one at a time''' until the problem reappears.
***#You can also enable a few at a time (3-5), keeping track of what you just re-enabled to see if the problem re-occurs; this will help narrow down the possibilities if you have a large number of add-ons.
***#'''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit).
***#You can use "Disable all add-ons" on the Safe Mode start window.
**See the following for more information
*** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
*** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins
*** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting
 
 
'''You need to update the following:'''
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*Shockwave Flash 10.2 r153
*Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
#'''''Check your plugin versions''''' on either of the following links':
#*http://www.mozilla.com/en-US/plugincheck/
#*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#*There are plugin specific testing links available from this page:
#**http://kb.mozillazine.org/Testing_plugins
#'''Update Shockwave for Director'''
#*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
#*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
#*When the download is complete, exit Firefox (File > Exit)
#*locate and double-click in the installer you just downloaded, let the install complete.
#*Restart Firefox and check your plugins again.
#*'''Download link and more information''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''if you have it already installed'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do NOT have Adobe Reader installed'''):
#**SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded.
#**Use either of the links below:
#***https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox ''(click on "Installing and updating Adobe Reader")''
#***''Also see Download link''': http://get.adobe.com/reader/otherversions/
#*After the installation, start Firefox and check your version again.
#'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version.
#*Download and SAVE to your Desktop so you can find the installer later
#*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below
#*After download is complete, exit Firefox
#*Click on the installer you just downloaded and install
#**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
#*Start Firefox and check your version again or test the installation by going back to the download link below
#*'''Download and information''': http://www.adobe.com/software/flash/about/
#**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
#**Use IE to go to the above site to update the IE ActiveX
#*'''Download Manual installers'''.
#**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
#**Note separate links for:
#***Plugin for Firefox and most other browsers
#***ActiveX for IE
#'''Update the [[Java]] plugin''' to the latest version.
#*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
#**'''''Be sure to un-check the Yahoo Toolbar option during the install if you do not want it installed.
#*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions
#*Java Test: http://www.java.com/en/download/help/testvm.xml

It started today , when i open firefox i get a constant pop up that comes in as a message uninstal set how do i get rid of it???

when i open firefox to go on line there is a message pop up box that says "uninstall set" i will click ok but the pop up continues over and over. i want to get rid of this pop up, can you give me some direction as to how to get rid of this pop up? I have uninstalled and reinstalled firefox, and it still pops up.

Brand Thunder software isn't viewed very favorably around here, due to it including "extras" such as you are seeing.

I am unbale to open firefox and i have no idea why that is

I have firefox and it wont open up. my internet is connected but it still says it cant open firefox. i cannot get onto any pages on firefox (so at the moment i am sending this on another pc). i really need forefox to get school work and other stuff but i cant so i cant do my work. what am i suppose to do?

See [[Cannot connect after upgrading Firefox]]

When I open Firefox, it loads the page or tabs that were open when I closed it. I have set my homepage and asked FF to open with this and it used to until I upgraded to FF4

Well I think the question pretty much says it. I have search the web and it seems most people want it to do this.
I have even looked in about:config to see if something is set to save my old pages.

What is that first page?
Can't you open any web pages in Firefox?
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls

How do I turn off the automatic check for update on opening Firefox? I want to turn off that "what's new" page.

How do I turn off that automatic update that always brings me to the "what's new" web page? It was interesting the first time, but now it is just an irritation. I can check for updates on my own, so I want to turn off this feature. It just started up when I upgraded to Firefox 5. I can't find a place to stop it from checking and bringing me to that web page. Also, I can't stop it from checking add-ons every single time I open the browser.

did you check the suggestions mentioned in the article i posted in my previous post ??

When I try and open firefox now,I get a Run box that comes up and no matter what I click I get an error message.

I have had a problem on my computer with a virus and after several days running different programs to clean up my computer and once it was clean the people over on PCHF suggested I do some things to make my computer more secure. While all this was going on I upgraded firefox to the latest 3.6.12 update, and added a fire wall, (Zonealarm). I updated everything on the computer with the latest and the greatest.
I also was running a guest account on the computer as my main internet account and from what I understand the default guest account is not supported by the new zonealarm firewall so I decided to create another user account and then transfer all my user files off the guest account onto the newly created account that would have zonealarm support.
Before this time I had ie explorer and firefox both working on all three of the user accounts on the computer and after all this work I can only get firefox to work on the newest account. When I try to connect to the internet on the other two accounts I get a box that pops up, 'Run as' with several things to click and no matter what I click I get sent to an error page with an error message: An error occured while processing your request. then and error message ....Ref # 97.dzd0060.1291309687.11103569
Ie explorer will work on all 3 accounts but firefox seems like it wants to be hard to get along with. I don't think it is anything bad that is wrong, probably just a simple click of a box somewhere but I have read every thread on several forums over the past week and I can't find that box.LOL

See:
* [[Firefox is already running but is not responding]]
* http://kb.mozillazine.org/Profile_in_use

When I open FirefoxI get a dropdown small sync window that is blank and freezes firefox.

Firefox opens ok, but rapidly has a drop down, small, top-centered window that says "Sync", but quickly goes blank and shortens right at the top of the wind. When this happens, it freezes Firefox and the only way out is to quit Firefox. I just upgraded Firefox to the latest version on a Mac OS 10.9.3 from an older version.

Type '''about:addons'''<Enter> in the address bar to open your Add-ons Manager.
Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)'''
In the Add-ons Manager, on the left, select '''Extensions.'''
Disable a few add-ons, then '''Restart Firefox.'''
If the problem continues, disable some more (restarting FF). Continue until
the problem is gone. After, you know what group is causing the issue.
Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns.
Once you think you found the problem, disable that and re-enable all the
others, then restart again. Let us know who the suspect is detective.

While attempting to install firefox 6, I received a message saying that the computer needed to be restarted to complete an earlier uninstall of firefox. After rebooting I continued to receive the same message.

I had uninstalled Firefox to fix an earlier installation and received the message above.

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\xuab2q88.default is the location of the cache folder for your default profile. If the updates folder isn't there then it looks that Firefox hasn't downloaded an update.
You can download the full version from http://www.mozilla.com/firefox/all.html
Delete the Firefox program folder: C:\Program Files\Mozilla Firefox
That will remove all Firefox program files in case some are locked or protected by security software. 
That should allow you to install a full version of Firefox 3.6.10
Your Firefox profile data is stored elsewhere and won't be affected.

I have a mac and continue to get messages to update to firefox 7.0 for security support is that from mozilla or a some thing else.

I continue to get messages to upgrade firefox to a 7.0 version for security upgrade<, is this from firefox or a suspicious message. it does not use the firefox logo.

You can use the portable Firefox version for websites that only work with older Firefox versions.
You can find the portable Firefox 2.0.0.20 version under "Mozilla Firefox, P.E. Legacy > Mozilla Firefox":
Win: http://sourceforge.net/projects/portableapps/files/Mozilla%20Firefox,%20P.E.%20Legacy/
Are you sure that the HSBC bank site only supports such an old Firefox version?
A bank site should known better then to force visitors to use old and no longer supported browser versions.
Can you post a link to a page that you can access without authorization (log in) that gives such an error message ?
Do they have a help page that list supported browsers?

My ipad won't show up in the device window in itunes, when I plug it in it opens iphoto but won't do anything after that...I've tried restarting both my computer and my ipad and checked for updates...but nada

It's really annoying because i have a lot of things I want to put onto it but icloud isn't working either....

Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

When i open firefox it comes up with an error message saying that it can not load the page

Any time I open Firefox an error message will appear saying that it's unable to connect. "Firefox can't establish a connection to the server at en-us.start3.mozilla.com."
== This happened ==
Just once or twice
== june 23, 2010 ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; WOW64; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

How can I change the homepage that displays when I open Firefox?

I just had to reinstall a program that had become corrupted, and somehow the process changed my Firefox homepage. Not only is the new one not what I want, when I try to open Firefox I get a notification from WOT that the new page is unsafe.
I do one open Firefox window. I would like to use it to change my default homepage back to the one I had, but I can't find how to do that.

https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page

Since upgrading to Firefox 5, I can no longer browse for attachments in AOL Webmail, and every time I open Firefox, it asks me if Mozilla can make changes to my hard drive. I've gone back to Internet Explorer.

I upgraded to the latest version of Mozilla Firefox and ever since then, every time I open Firefox it asks me if I want to allow Mozilla to make changes to my hard drive. I have to answer "Yes" or else it won't open Firefox. Then when I open my AOL Webmail and try to browse for an attachment, it freezes up the browser window and I have to open the Task Manager to close Firefox. I have now gone back to Internet Explorer which does not have either one of these problems.

Maybe just corrupted Disk Utility preferences ...
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Preferences/com.apple.DiskUtility.plist
Click Go then move the com.apple.DiskUtility.plist file to the Trash.
Restart your Mac then try creating a .dmg file.

I can't open firefox. i can't send details regarding that to mozilla. i can't restart

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