I can't open image files, or even drag images into PSE 12 Editor

So, this is very weird.  I had PSE 10.  About a week ago, it suddenly developed weird problems.  Like, it wouldn't let me use Auto Levels, or let me crop an image, etc. 
In frustration tonight, I bought PSE 12.  Same exact problem, except worse.  It literally won't let me open a JPG file.  
I can use the File -> Open menu.  I'm on a PC, so the usual file opening dialog appears.  I select a JPG and click Open.  And... nothing.  The window closes, I'm back in the editor, but nothing's happened.  (Oddly enough, it does appear in the "Open Recently Edited File" menu, but can't open it from there, either.)
I've tried dragging a JPG from a browser onto the editor's workspace.  Doesn't work.
Anyone have any ideas?
Thx!

Bueller?  Bueller?  I'm frustrated that I just spent $99 to upgrade and I am completely unable to use my software.  I have work to do!
According to the Customer Support page, this forum is the "best way to contact us" and "Our community and staff are at your service 24/7".  Is that not correct?

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