I can't open iTunes 7.2 on my Windows XP PC....

Question

I can't open iTunes 7.2 on my Windows XP PC and I received the annoying error message "iTunes encounter a problem and needs to be closed, we are sorry for the inconvenience". I install/upgrade iTunes from 7.1.1 to 7.2 and no error messages during installation. I ran QuickTime and works fine, but in iTunes, I can't use it because of that error message. So when I am connected to the web, I chose "Send Error Report". If I'm offline, I always choose "Don't Send". Apple should fix this.
KT600-A Windows XP Pro AMD Duron 850Mhz, AOC CRT Monitor, Logitech Keyboard, Red Fox Mouse

Answer 1

I ran QuickTime and works fine, but in iTunes, I can't use it because of that error message.
if you're getting that on launch, but QuickTime is launching fine, then let's try getting a crash log to the Apple Engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address
Find that file and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing