I can't open itunes.  It doesn't respond.  I am not technically savy.  Does anyone know how to make it work?

I haven't been able to use itunes for months.  I can't get itunes to open on my pc.  I recently got a new ipod and I really want to copy some music from cd's.  I've tried uninstalling/installing itunes, quicktime.  This shouldn't be this hard...should it?  I am far from technically savy and could really use some practical help.  Help!

Hi Chelodina1,
Since you have already tried to reinstall and the behavior doesn't change, I would go through this article with several troubleshooting ideas for when you are not able to install iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Specifically, I'd be sure to go through the section "Completely remove iTunes and related components" to make sure iTunes is completely gone before attempting to reinstall.
Cheers,
- Ari

Similar Messages

  • I have been trying to change the generes for songs in my I tunes library but it doesn't allow me to do this. Does anyone know how.

    I have been trying to change the generes to some of my songs in my itunes library but it doesn't allow me to do this. Does anyone know how.

    Hello there, reginaairview.
    The following Knowledge Base articles offer some great information in regards to how to change the Genre information on music in iTunes:
    iTunes 11 for Windows: Edit song and CD information
    http://support.apple.com/kb/PH12360
    Edit song or CD information
    Select the song or CD you want to edit, and choose File > Get Info (or press Control-I).
    Click Info and make your changes.
    Tip:   If you’re changing the same information (for example, the genre) for multiple items, you can select all the items and change the information for them at the same time.
    Create your own genre category by clicking Info and typing the category in the Genre field.
    Additionally this article provides some good screen shots of where that is changed under "Editing and arranging content" section:
    Playing and managing content in iTunes
    http://support.apple.com/kb/ht1399
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • My 6th generation nano isn't recognized by my computer. When I plug it in an error message pops up, which says "USB Device Not Recognized". Does anyone know how to start trouble shooting this. I updated both windows and iTunes.

    My 6th generation nano isn't recognized by my computer. When I plug it in an error message pops up, which says "USB Device Not Recognized". Does anyone know how to start trouble shooting this? I updated both windows and iTunes.

    Work through all the suggestions in this Apple support document first.
    iPod: Does not appear in Windows or iTunes and Device Manager is empty
    B-rock

  • I downloaded a ringdown direct from itunes to my iphone 4S. When I go to settings/sounds/ringtone, the new ringtone is not there! I have downloaded it twice, but still not there. Does anyone know how to resolve this?

    I downloaded a ringdown direct from itunes to my iphone 4S. When I go to settings/sounds/ringtone, the new ringtone is not there! I have downloaded it twice, but still not there. Does anyone know how to resolve this?

    Thanks, your advice prompted me to look at it again on itunes, and discovered that i have actually downloaded the full song instead of the ringtone. False alarm...and thank you!

  • Why can't Apple and HP get Mountain Lion 10.8.4 to work with the HP OfficeJet 7610?  Does anyone know how to make the wireless scanning work?

    Does anyone know how to make the HP OfficeJet 7610 (latest version) and iMac 3.4 GHz i7 running 10.8.4 work together correctly?  Print function seems to work ok.  Just can't find the scanner in any setup.

    In System Preferences/Print & Scan is there a scan option?

  • I have an iphone that has stopped charging. I have purchased a new battery and charger for it but it is still not charging. Does anyone know how i can fix this?

    I have an iphone that has stopped charging. I have purchased a new battery and charger for it but it is still not charging. Does anyone know how i can fix this?

    That pretty much eliminates all the user-serviceable parts the phone has.
    When you say you purchased a new battery, I'll assume that it included the installation and you did not go fiddling with the nanoscrews and such. So it's got to have some sort of warranty that the part is good and it is time to take it back for service.

  • Camera shutter stays closed.  Does anyone know how to make it open or reset it?

    When opening camera app, the shutter stays closed on the display and I can not take picture.  Does anyone know how to reset it to make it work?

    Close Camera apps
    1. Double tap the home button to bring up the multi-tasking view
    2. Swipe the Camera app upwards to close
    3. The app will fly off the screen
    4. Test Camera again

  • My backlit keyboard will not go off automaticaly i have the box checked but it still doesn't turn on and off. i am having to do it using the f5 and f6 keys. anyone know how to make it work automatically in low light?

    i am having a problem with my back lit keyboard on my 13in mac book pro. i have the box checked in the keyboard setting for auto so the keyboard should turn on and off in low light conditions but it doesnt. anyone know how i can getit to work properly?

    I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

  • When I work in DPS, InDesign starts opening old documently by itself. Does anyone know how to make it STOP?

    My InDesign opens a bunch of old documents almost every time I start working with DPS panels. I was told it was a bug and to change the names of docs but I work with HUNDREDS of docs on a large server that others access so this is not practical. Does anyone have suggestions?

    Not that I know of but there may have been objects (picture boxes or text) that was copied from those documents.

  • I am having problems syncing my iTunes music to iTunes Match. ITunes shuts down after the 2nd step every time. Does anyone know how to fix?

    Every time iTunes Match starts up, it gets to Step 2, almost makes it to Step 3, and then crashes and shuts down iTunes. I've restarted the computer, and reinstalled iTunes for Windows. Anyone have any idea what I should do next? There are songs that I can't sync to my iPhone 5S because of this.
    Thanks!

    Welcome to AD!
    I have a regular post for the top 3 or 4 fixes for that 9808 error. Obviously you are going to skip #1, since you've already tried it. Let me know how you get on with the next 2.
    The top 3 fixes to itunes error 9808 seem to be
    1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
    2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
    3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
    And #4, see if you can get into the iTS from a different windows admin account on the same PC.

  • I dragged an app the the bottom of my iPod (5th gen) and now it has completely disappeared. The only way to open it is to search it. Does anyone know how to make it appear again or to fix this problem?

    Can someone please help?

    Hi Festigeo,
    When you do a spotlight search, does it show the App in a Folder? If not, then carefully check all of your Home Screens to see if you can locate it. Is it a standard Apple App, or one you purchased?
    Cheers,
    GB

  • HT1414 I am locked out of my iphone 4 and i am connected to itunes. they are still asking me for a password. Does anyone know how to completely reset the phone so it gets rid of the passcode i do not remember??

    I locked myself out of my iphone 4. i am currently connected to itunes and i need to restore my phone. can anyone help me please been trying since 930am uhhhhhh

    iOS: Forgotten passcode or device disabled after entering wrong ...

  • Firefox 4 opens multiple windows. Have tried every suggestion to fix but does not help. Does anyone know how to fix this?

    I am a developer. Not sure if it was a programming thing or not but now FF 4.0.1 constantly opens up multiple windows each time I open it. Sometime around 3-4 and other times about 15 to 20 windows. I have searched your KB and Google and have tried every recommended fix but nothing helps. I am not infected, no malware and everything else is fine. I will provide remote access to my system via TeamViewer (or your option) if someone can please identify the problem or provide new details on how to troubleshoot this. I will have to find a new browser soon if this is not resolved. Many folks are suffering due to this...not just me.

    This shit remains in Firefox 5. Nothing's changed.
    Mozilla began to venture releasing a defective commodity.

  • Does anyone know how to make itunes to locate ALL unfound files??

    i have a bunch of missing itunes songs.. no one really knows why itunes says they can't be found because the harddrive songs are already pointed to itunes
    (might have something to do with the most recent iTunes update?)
    basicaly, i am getting a bunch of exclamtion points next to the songs when i try to play them..??
    i have not moved anything, but it's weird, when itunes asks you to locate the files, how does one select every song, as opposed to just one at a time, in order to get all the missing songs back?
    thank you!
    null

    ok, not sure yet, but it seems like there is a whole bunch of stuff you can do that might cause the problem... not sure what i did, but i'm willing to bet the following links will help others..
    good luck
    http://forums.providence.craigslist.org/?ID=74626238
    http://discussions.apple.com/thread.jspa?threadID=1054135&tstart=0
    http://www.ehmac.ca/mac-ipod-help-troubleshooting/30344-obliviated-my-itunes-set -up-help-help.html
    http://playlistmag.com/forums/ubbthreads/showflat.php?Cat=&Number=13234&page=0&v iew=expanded&sb=5&o=&fpart=1
    http://www.macworld.com/forums/ubbthreads/showflat.php?Cat=0&Number=543915&an=0& page=0#543915

  • Does anyone know how to make a folder in the video section of iTunes?

    Is it possible to have a folder for video episodes. For instance if I want to but "The Family Guy" into iTunes, is there anyway to put them all into one folder, instead of have twenty or so shows mixed up with my music videos? I know this is a question for the iTunes forum, but I thought I'd have better luck here.

    Scott,
    The best option probably is to make a playlist with only videos of the episodes. On your iPod, it would show up under videos-->video playlists.
    btabz

Maybe you are looking for