I can't open iTunes or the App Store

I can't update or download anything. It logged out of my apple I'd and it refuses to log in on my iPod. My iMessage also won't work.

Reinstall 10.6 again, but this time hold c boot off the 10.6 and erase the ENTIRE internal drive.
You do this by selecting the drive makers name and size on the left hand side, not the slightly indented partition underneath it.
If you erase and install 10.6 only into a parittion, say Macintosh HD, the you still have the hidden Lion Recovery Partition on the drive and it appears you already have 10.7
In the MAS, hold option and click Purchases to redownload Lion
FYI, you don't need to install 10.6 to reinstall 10.7, 10.7 can be reinstalled via the Lion Recovery, Command r boot.
See this for more info
https://discussions.apple.com/docs/DOC-3046

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IPod Touch, 1st generation, can't use iTunes or the App Store

I have an iPod Touch running iOS 3.1.3. All of a sudden, I can no longer buy music off iTunes or apps off the App Store because the "Install" or "Buy" buttons shrink to a very small size (see attached screenshot) and do not respond when pressed. I have re-booted the iPod twice with no affect.
Has anyone else experienced this sympton?

Hi. Same issue as you guys. I'm quite new to Apple products, so it has come as a surprise to me that this issue has now been dragging on for well over a week. Nearly 2. Does anyone at Apple HQ take any notice of these message boards?? If so, an official response would be most welcome.

TS1702 on my iPad, i can't open updates from the app. store

I am trying to do updates on the app store on my ipad and it will not open. Any advice?

Stil the same issue as of today. Updates is just a blank page. No messages, such as 'no updates', or anything like this. The updates page simply refuses to load at all. I think maybe Apple may require us to update to the latest iOS version. I'm on 6.1 on my iPad mini. However updates have always been extremely unpredictable for me and every time I have tried these my iPad gets stuck on the software update page and I have to download a tool to get it out of this. It can take a long time, so I would rather not do it. Besides which, there is nothing in the newst iOS version that I find compelling enough to want to do this. Can someone confirm/refute if iOS 6.1 has now somehow been excluded from recieving updates in the normal way?
I don't see why I should change it anyway. It works/worked fine up until now.

Downloaded apps appear as waiting on home screen but I can open them from the App Store. How do I fix this?

I bought a replacement iPhone 4 online because my old one broke about two months before my contract expires. I took it to Sprint to activate it, they reset the entire phone, activated, etc. I restored my phone from an iCloud backup (which I'd made right before going to Sprint), and now about half my apps have downloaded normally, while the other half say "Waiting" and can't be deleted (no X button). The strange thing is that if I go into the App Store and look at my purchased apps, the apps that say waiting can be opened and used by pressing the "Open" button there, so I know the app is downloaded and installed but the icons on the home screen are still greyed out and unusable. I've tried to reset my phone, restart my phone, redo the sync, and download the apps from iTunes, but nothing works. Any suggestions?

Tried that as well. The problem isn't that the apps aren't downloading, it's that the app icon is stuck on Waiting. I can actually open and use the apps from the App Store, but not from the home screen.
I'm adding photos to try help explain, though I'm not they'll show up well on since I'm on mobile.
THats the the home screen with useless icons
BUt if I search the App Store for one (like Buzzfeed)
IT it shows it being installed, and I can even open the app an use it. I would try to reinstall but I cant remove the apps.

How can I get the apps that I paid for on iTunes and the app store I don't have a computer I paid for them using my ipad and everytime I try to redownload them it asks for my card number and when I put the number in it tells me that the number is not a wo

Ok can anyone tell how I can get the apps that I paid for on iTunes and the app store using my I pad because I don't have a computer and when I try to redownload the apps it keeps asking me for my card number and when I give it my card info it says that it's an invalid number when I know that it's not

If you are getting an 'invalid security code' message then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

Every time I try and use iTunes or the App Store on my iPad Mini, I keep getting the message "Cannot connect to iTunes Store". However, on my iPod Touch 4th Generation - signed into the same account - it works with no problems. Can anyone help? Thanks!

As I've already mentioned, I can't connect to iTunes or the App Store, the same message appears every time: "Cannot connect to the iTunes Store". I downloaded a few apps before I connected my iPad Mini to my Computer. I started doing an update that was about 9 or 10 hours long, somewhere around that time, and I unplugged it about halfway through the update and since then I've not been able to get onto iTunes or the App Store. I checked to see if I could continue the update but when I looked on iTunes again, no updates appeared. On my iPod Touch 4th Generation, everything works absolutely fine and it is logged into the same Apple ID. I've tried resetting my Network Settings, logging into someone else's Apple ID, connecting to a different Wifi, changing the DNS settings to 8.8.8.8, rebooting my Computer and iPad and changing the HTTP Proxy to Auto. Is there anything else I could try or am I just overlooking something? I would really appreciate it if someone could help me out here, thanks!

Can you connect to a wifi source on the device? Enable wifi in settings on the device itself. If you don't have wifi at home, there may be a local hotspot you can use for this.
The reason this happens is carriers don't want people downloading huge files that would slow their network as well as eat up your data plan.

My ipad mini doesn't have a web browser! Help. I can't access the internet or iTunes or the app store. The web browser icon isn't even there.Anyone know what to do?

My ipad mini doesn't have a web browser! Help. I can't access the internet or iTunes or the app store. The web browser icon isn't even there.Anyone know what to do?

I'd maybe try doing a search for Safari on your iPad first (swipe to the left to search). If it shows up in that search you can go to Settings > General > Reset and choose 'reset home screen layout' which will put it back where it would be by default.
All else fails? Restore it.

I changed my email on my Apple ID and now I can't purchase anything from iTunes or the app store. How do I fix that?

I changed the email on my Apple ID and now my password won't work and I can't get anything from iTunes or the App store.

Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if it then works.

HT5621 I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96610)

After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy

When I try to download anything from iTunes or the app store on my iPod touch, my sister's Apple ID comes up instead of my Apple ID. How can I get my iPod touch to ask for the password for my Apple ID rather that of my sister's.

When I try to download anything from iTunes or the App Store on my iPod Touch, my sister's Apple ID pops up instead of mine. How can I get my iPod Touch to display my Apple ID and ask for my password rather than display my sister's Apple ID?

You can try to tell the iPod to use yours:
1. Tap Settings
2. Navigate to "iTunes & App Store"
3. Tap Apple ID:
4. Tap "Sign Out"
5. Sign in to your account.

I can't open itune because the file"ituned library.itl"can't read because it was created by a newer version of itune?how can i fix it

I can't open itune because the file"ituned library.itl"can't read because it was created by a newer version of itune?how can i fix it

Update your iTunes version.

A friend of mine downloaded an app from the internet onto my iPod Touch 4 so I could play pokemon on my iPod, I deleted the app but now iTunes and the App Store won't open, they say that the certificate for this server is invalid. What should I do?

A friend of mine downloaded an app from the internet onto my iPod Touch 4 so I could play pokemon on my iPod, I deleted the app but now iTunes and the App Store won't open, they say that the certificate for this server is invalid. What should I do?

Try:
Why does my iPod 4th generation say the certificate for this server is invalid when trying to access iTunes? I've never had an issue until this recently.

I just bought a new iPhone 5 and both the itunes and the App Store apps don't work, can anyone give me some answers?

I just bought a new iPhone 5 and both the itunes and the App Store apps don't work, can anyone give me some answers?

Follow the directions here:
http://support.apple.com/kb/HT2109

I cannot connect to iTunes or the App Store ! What can I do?

I cannot connect to iTunes & the App Store ! I've tried powering off several times . Once I go the
iTunes Store , but still cannot access the App Store. Now I cannot access either one

I have solved my own problem . It seems that I had added my mobile # to my with friends network & when I removed it all issues were solved! Don't understand but everything is back to normal ! Go figure something that simple!

I can't open iTunes or the App Store

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