I can't open my computer

I have a intel-based imac... I want to change the memory but I can't open it... I don't know if i am doing something wrong or what?... the screw is turning and turning but it just don't open... what can i do?

Welcome to Apple Discussions.
The screw is the type that will loosen but not fully come out. Once it's fully loosened use a small screw drivers to pop the door off. Here is an installation video to make it a little easier.
Regards,
Roger

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