I can't open my emails (i CAN in internet explorer)

when i open email in firefox, i can get to the first page ...it's xfinity/comcast, and it shows a summary of the last ten emails....i try to " view the entire inbox"....the little colored dots go round and round....and then the summary page re-appears, just as it was before, with the same ten e-mails; when i then try to open one of the summary e-mails, the same thing happens....the page disappears, the little dots go round and round.....and then the swmmary page re-appears just as it was before....when i attempt either of these manoeuvres with internet explorer, both are successful

clear cookies and cache, if its not working..
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

Similar Messages

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    Which version of Firefox are you using?
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    * https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can

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    * [[Troubleshooting extensions and themes]]
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    '''Try the Firefox SafeMode''' to see how it works there. <br />
    ''A troubleshooting mode, which disables most Add-ons.'' <br />
    [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_safe-mode-window_2 Troubleshoot Firefox issues using Firefox SafeMode]
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    When you run out of keyboard short cuts, enter the addtional names in the name field in the keyword editor. That will start a new Keyword Collection. You can apply the addtional keywords to multiple cllips on the event browser. Or you can drag the clips into the Collection in the Event Library.
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  • Text gets repeated in Mail emails when received by Internet Explorer users

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    I can open my hotmail account but cannot open individual emails or delete or compose emails.
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