I can't open my iPod - slide to unlock and nothing happens . We can turn iPod on and off, but can't open.
My iPod touch will not open - we try to slide to unlock but nothing happens. We are able to turn on and off and the battery is charged. Thanks
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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Bottom row of the keyboard is not working in a vertical orientation on the iPhone 3Gs. the "slide to unlock" and all keys on the calculator on both orientation works fine. I can use the keyboard on horizontal orientation. The tabs on bottom of all apps also work fine.
I have already tried holding down the power button and home button for 10 seconds, but no difference.I've had this problem on and off for the last few weeks (around, but not directly related, to upgrade to 6.1...can't remember if was before or after)....I'm very convinced it's a software problem (as there have been times when the bottom row works perfectly, without any need to "press" differently or anything).
However, it seems to be a rather resilient software issue, as a full restore does not consistently fix it, and it applies to more than just the keyboard; if I open a drawing app, there's definitely a row (about 4mm up from the edge of the screen closest to home button) where I cannot draw.
It's happened 4 times now. Originally it went away with a restore from backup, then worked for 2 more days. The second and third times, it went away with a full restore (although I did two full restores in between those two restores that did nothing, so restore didn't consistently fix it)....and it seemed to return in the most random of circumstances.
I paid very close attention to what apps I was using the last time it was working so that I could spot which app, if any, might be causing the issue. I deleted several apps, I stopped using the games and many other apps. I only used three apps between it working fine and starting up as a problem again: mail, safari and messages.
I was convinced it was mail, as it happened this morning when I picked up my phone off the bedside table to respond to a new email. It was working when I went to bed. I picked up the phone when it buzzed, hit the email app, hit reply and started to type....**** bottom row wasn't working again.
However, tonight I did 2 things....one of them worked because it went back to normal (sorry, I don't know which as I was exasperated and trying a number of things).
The two things I did between a broken keyboard and a working keyboard were:
1) adding a second keyboard (English(Canada)), changing to this keyboard, and changing back
2) disabling Siri...and then turning it back on...and then disabling Siri's "Raise to Speak"
In retrospect, I wonder if it actually was the "Raise to Speak" that was putting the phone into a weird state, and might explain why the phone would just "suddenly" start behaving strangely when I picked it up. Of note, the "raise to speak" hasn't actually triggered Siri to come on in months anyway.
Regardless, the keyboard is back to normal now...and I'm just going to leave "Raise to Speak" off. I've put the keyboard back to just "English" with no alternates and Siri remains on otherwise without issue. -
My ipod screen wont slide to unlock and i have just reset it to factory settings, help!
my ipod screen wont slide to unlock and i have just reset it to factory settings, help!
Seems like a hardware problem. An appointment at the Genius Bar of an Apple store is in order.
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My touchscreen on my 4s isn't working. I can't "slide to unlock" and when I try to turn my phone off I can't "slide to turn off". HELP!!
I am making the assumption - based on the "tags" in your description - that you do not have sounds in apps, games and things like that - but you can hear sound when you use the music app. ......
If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds have been muted.
System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.
Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.
If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.
If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.
If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.
This support article from Apple explains how the side switch works.
http://support.apple.com/kb/HT4085 -
HT1212 IPod is locked, will not slide to unlock and it shows "Activation Required"....HELP!
IPod is locked, will not slide to unlock and it shows "Activation Required"....HELP!
What happened wheny ou followed my suggestions in your last post?
https://discussions.apple.com/thread/5149042?tstart=0 -
My phone will not slide to unlock and it has a line around the date
my phone will not slide to unlock and when i try to slide it a box appears around the area and if i touch the time on the screen a box appears round that too. i have held the touch button and the on/off button together and waited for the apple icon to appear but when it all comes back to life its just the same it won't let me swipe to open the screen
Hello there, lawrence5nwk.
Great job on troubleshooting your issue so far. The following Knowledge Base article provides additional assistance and recommendations for troubleshooting your issue:
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I've forgotten my ipad passcode but when I try to restore on the computer it won't let me as I have to turn "find your ipad" off but i don't know how when I can't use the ipad itself. How do I do this on the cloud?
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I cant get my ipad 2 out of recovery. The apple icon stays on and nothing happens. I tried restoring it through Itunes but it comes up with a 3194 error code. I have the latest Itunes being 10.6.1.7 and the latest windows update.Can someone please help?
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
When we miss a call, the "Slide to Unlock" doesn't respond to touch. The only way out is to have someone call your iphone and then "Slide to Answer" will respond and once u end the call it will start responding to "Slide to Unlock" this started happening after upgrading to IOS 7.
iphone 4S IOS 7.0.3.In your first post you mention you have done a reset and a restore. Those are the last two processes in the user troubleshooting. If those do not work, then the last thing is to go to the Genius Bar. You say you went to Apple and they opened the phone and re-seated the connectors? That sounds unusual, because if there was a hardware issue,they would replace the hardware. You say you cannot get a replacement, is that because you are out of warranty? An out of warranty replacement is only $199 plus tax. It seems to me since you mention the fact you need to press hard to get the screen to react there is something going on with the hardware. If this problem has been going on for over a year, have you been reporting this to Apple. You say you cannot get a replacement and you are on the second phone, I wonder why they are denying you a replacement. Is there something you are not telling us??
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MacBooKPro, I can switch the power on and off, but booting takes for ever
I am a new Mac user and have had this machine for a couple of months and in the learning stage. Yesterday I had downloaded some mp3 songs and were trying to play them with itunes, individually they would open but i couldnt import them to the music library. I noticed the machine slowly and by this morning, it has crawled to a stop. I can switch it on and off, but when i switch it on, it takes a long while for the apple logo to come on and then it takes ages for the screen to appear and when i click on something it takes many more minutes for it to open. So in fact I am frozen out, since i cannot open anything...but the machine can be powered on and off.
do you think that there is a relationship between this freezing and the mp3 downloading and trying to play it with itunes?
what might this be? Can any one help me with some advice. The apple support is closed for the night so i cant even call them. Thank you so very much...Hiya Ibncochini,
welcome to Apple discusions, if you can power your book on, can you open "Activity monitor"? (found in applications/utlities).
What may have happened, is that itunes is still trying to import the files. Now, also, whilst the threat of viruses is not as bad as on Windows PC's, I always scan my "new arrivals" (i.e. all files, even music files purchased from the apple store) with clamxav , which is a basic, but free;
But for the moment, I would not suspect anything harmful, other than that an application is trying to run something. (your logs should reveal, found in console )
Hopefully, your activity monitor reveals the offending application that e.g. takes all the processor power and you can click on it and "force quit" (from the Activity monitor menu).
It might also be a good idea to look at +verbose mode+ which will tell you what is happening during the booting up.
Any of the above any good? -
My iphone 5 does not turn on anymore. when i plug the charger in the apple icon turns on and off but the home screen never shows up.what do i do to fix it? how can i get my info back?
from the information you provided i can't tell if it is a hardware problem or a software problem. I do have an idea though, try to press your home button and lock button at the same time.
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I have just tried to update my iphone 4 to iso 6, it got almost all the way through then froze. the only screen i get now is with the itunes icon and picture of a usb cable end. I can turn it on and off but not reboot or do anything else. Further more the computor now does not recognise the phone being connected/disconnected. Help please!
Follow the troubleshooting steps shown in item #5 at the bottom of this article: http://support.apple.com/kb/TS1538, under "If the device is not recognized while in recovery mode".
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My new 4S is set to slide to unlock and I don't know how to answer a call.
I don't knpw how the configuration changed but it switched from slide to answer to slide to unlock.
I don't know how to answer a call and want to get the configuration back to skide to answer.
How do I do that?I should have been clearer, if I receive a call from someone who is not in my address book, I cannot answer the call because the phone remains in "Slide to Unlock" and is not in "Slide to Answer."
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"Not Enough Storage" just came up. Eveything frozen (Close, Settings in the box), and unable to slide to unlock and slide to power down. Help!!
Try giving your iPad a reset. Hold down the sleep and home keys for about 20 seconds. If you see the silver apple it's rebooting.
Might unfreeze it however you'll still need to remove some content from your device to free up some space. -
Iphone 4 slide to unlock and slide to power off will not work but all other touch features work
Iphone 4 slide to unlock and slide to power off will not work but all other touch features work properly
You will have to get it serviced.
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Some of the songs synced to my ipod are cut off, but are correct on itunes. How do I fix this?
Some of the songs synced to my ipod are cut off, but are correct on itunes. I've tried unchecking everything, syncing, rechecking everything, syncing. I also tried deleting everything under iPod_Control/iTunes and iPod_Control/Music then syncing.
iPod software v2.0.4, sync with iTunes v11.2.2.3 on Windows 8
Any thoughts on how to fix this?Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
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