I can't open the cd on the DVD player and can't eject it.

I can't open the cd on the DVD player (external, Apple) and can't eject it. It contains my medical records. I looked for a pin-hole to push but the case only has one opening and that's for the cd/dvd. It's a new Apple device, no external serial or part number (no writing of any kind) on the device.

Also see:
https://discussions.apple.com/thread/4278382?tstart=0
How force eject disc: Apple Support Communities

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I can't open the DVD tray

I can't open the DVD tray. There's nothing inside. I hear a sound (a grrrr) but it won't open.
I had that 2-3 times in the last 5 years and I always managed to open it by pushing the "DVD ROM drive open button" while I restart but not this time.
I also tried to put a paper clip in the little hole but that doesn't work either.
In the Apple help site, they say push the "eject media key" on your keyboard; I didn't know where that is but I know now it's the F12 key; when I push it I hear a sound coming from the tray (like a electric screwdriver) but nothing happens.
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• Boot or restart the machine, immediately press the Option key, keep it held down. This will bring up Startup Manager. Once Startup Manager has finished loading, press the key combo Command-. (Command-Periodkey). This should open the tray.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I tried the "Option" key. The Start Up Manager appeared: A display with my 5 drives in the middle, and a Right Arrow icon on the right.
I did click on the right arrow and it started to load normally as it does when you turn the computer on.
So I try the whole thing again and now instead of clicking on the right arrow, I tried the command and period key. I hear again, a sound coming from the tray and I see the icon for "eject" on the screen but nothing happens. Tried 5-6 times. And the F12 key don't have any effect at this time.
If I had a disc in the tray, I'm sure the icons for the DVD drive will appear but the tray is empty.
Not sure if there's a relation but I just upgraded that same day to a new version of iTunes (from version 7 to 8.0.2) and 3 other upgrades: QuickTime player (from 7.1.3 to 7.5.5) Plus Java and Security something.

Usually there is a CD/DVD in the tray that won't eject, but you say the tray is empty. Are there any other users of you Mac, especially kids? Someone may have placed something in the tray that is causing the jam.
Here's the usual fixes.
First try a Restart while holding down the mouse button.
If that doesn’t work, look at these links:
A dozen ways to eject or unmount a recalcitrant CD or DVD
http://www.osxfaq.com/dailytips/08-2002/08-12.ws
Ejecting media in Mac OS X: Removing 'stuck' CDs/DVDs
http://www.macfixit.com/article.php?story=20041011075232575
Power Macintosh G3 and G4: About the DVD-RAM Drive
http://docs.info.apple.com/article.html?artnum=HT3072
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http://docs.info.apple.com/article.html?artnum=106752
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 Cheers, Tom

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Solved!
Go to Solution.

hi penguin247,
Regarding your questions:
1. Can you try to press the eject symbol on the DVD bay and observe if the DVD tray comes out.
Link to picture
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Regards
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I'm using FF 3.5.18 and I do not want newer versions because : using in the Open in New Tab page opens the near tab and not as a FF 3.5.18 or is it possible to do that open in new tabs would be the end. of the new FF version

I'm using FF 3.5.18 and I do not want newer versions because : using in the Open in New Tab page opens the near tab and not as a FF 3.5.18 or is it possible to do that open in new tabs would be the end. of the new FF version

You can change a preference to make tabs open
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# immediately after the current tab.
See: http://kb.mozillazine.org/About:config
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Can I use Voice Commands (Speech) to control the DVD Player?

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Thanks in advance for your help.
Jim Minor

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tell application "DVD Player"
play dvd
end tell
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fast forward dvd
pause dvd
rewind dvd
stop dvd
step dvd
go to \[ main menu / title menu / subpicture menu / audio menu / angle menu / beginning of disc \]
press \[ up arrow key / down arrow key / left arrow key / right arrow key / enter key \]
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open dvd video folder
play next chapter
play bookmark
play named bookmark
play video clip
play named video clip
exit clip mode
obscure cursor
eject dvd
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When opening the Coloursync utility and pressing the verify button, I received an error message stating that the Tag 'cprt':Text tag has an incorrect length which could not be fixed as the file is locked. Does anyone know how to rectify this?

When opening the Coloursync utility and pressing the verify button, I received an error message (copy below) stating that the Tag 'cprt':Text tag has an incorrect length which could not be fixed as the file is locked. Does anyone know how to rectify this?
Checking 25 profiles...
/Library/ColorSync/Profiles/Displays/iMac-00000610-0000-9C6C-0000-000004271B00.i cc
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   The file is locked. Could not be fixed.

Hi guys,
I followed the steps to unlock the .icc file in the "getinfo" screen then went on clicking repair in colorsync utility.
This is the message i got:
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/Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CF3-0000-000004273CC0.icc
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Repair done - 1 profiles fixed.
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Searching for profiles...
Checking 17 profiles...
/Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CF3-0000-000004273CC0.icc
   Tag 'cprt': Text tag has an incorrect length.
Verify done - found 1 bad profile.
... and it keeps like this sine die.
when i open the .icc file it shows up like this:
3     'cprt'     'text'     35     Copyright ASCII Text String
New to mac so I really don't know what to do.
I didn't get this message so far. What i did before getting this message was to open a jpeg file. I wanted to edit it so when i did right click on the file i went to open with, and colorsync came as an option; so i chose it.
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Is there anything i can do?
Thabks for the support.

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Do you have apps purchased with a differnt AppleID?
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I can't open the cd on the DVD player and can't eject it.

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