I can't open the music store error 502

Hi, I've been trying all day, my message is "itunes could not connect to the music store. An unknown error occured (502). Make sure your network connection is active and try again"
Any suggestions please?
Kind regards

I too have been having trouble with the iTunes store. It's incredibly slow, and when it does appear, there are a lot of "broken link" icons instead of the normal album covers, etc. The Apple servers must be borked, at least for now. I'm in Ohio, USA. Using iTunes 7.01
Dave
iMac, 2 GHz Intel Core Duo, 2 GB Mac OS X (10.4.8)

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ITunes can't connect to Music Store - error 502

Since updating to iTunes version 7.1.1, I haven't been able to connect to the Music store at all. I've sent messages to Apple twice stating my problem, but I haven't gotten a response at all. My connection, of course, is fine, but I can't connect. The message I get is "iTunes cannot connect to the Music Store. An unknown error occurred (error 502). Please check to make sure your network connection is working and try again."
Anybody have any answers?

You may want to consider performing the following to be sure no software is conflicting with iTunes:
1.) Disable all anti-virus software you may have running
2.) Disable all firewall software you may have running
3.) Disable all web acceleration software you may have running
4.) If you are connected to the internet via an internet router, please disconnect it and connect directly via your broadband modem
This article may help you out as well:
http://www.info.apple.com/kbnum/n300870
=)

I can't open the imusic store

i have had my ipod video for 2 weeks and i can not open the music store i even uninstalled everything and then reinstalled it to make sure all my info was right now everytime i go to open the music store it says that my internet connection is timed out so after reseving that message i turn my computer off an try again but it does the same thing each time can you please help me soon!!! i would like to give my 16th b-day presant a try.
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hey, do you have dial.
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Starting with the registry settings message.
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I can't open the itunes store on my ipod touch after syncing. It starts to load and just stops. It does not give me an error message.

Try:
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Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and App Stores and sign out and sign back in
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Hi there, could someone help me here please - I can't open the iTune store after I updated my iphone 4 to iOS 7. The problem occurred about 5 days later after the upgrade. There are no error messages. As I tap on the icon it opens just for a fraction of a moment and then goes off and back to the main screen. Other apps are working just fine. I tried following the troubleshooting steps as suggested by apple support, but that didn't help unfortunately...
Thank you

Refer to this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368

Can not open the app store on my mac since new update

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Here are some suggestions for getting the best results from this site.
Create a user profile that accurately reflects the type of hardware you're using and your version of OS X, or include that information in your first message.
Give details of the problem. A remark such as "X doesn't work" conveys no useful information. If X did work, you wouldn't be here. Instead, you should post something like this: "I did A; I expected B; but I got C." Include the complete, verbatim text of any error messages you saw, and specify where you saw them: in an application window, a CrashReporter window, a log, or whatever.
Also describe the steps you’ve taken yourself, if any, to try to resolve the issue. If the problem is of recent origin, did you make any changes to your setup just before you first noticed it? Is the problem reproducible or intermittent? That is, does it always manifest itself when you take a certain action, or only at unpredictable times?
Before posting, ask yourself whether it’s likely that you are the the only person ever to have had this problem. If not, search the discussions for answered questions similar to yours. If you found any pertinent information, but it didn't help, give details.

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Try downloading another app - any free app - that seems to reset something and the apps may start working again. Try that first. If that doesnt work, try these steps
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Close all apps. Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

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Hi adrimomo,
Welcome to the Support Communities!
Here are a few things you can try:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If you have tried those two things, refer to page 146 in the iPhone User Guide to Reset All Settings:
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manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
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Can't access the Music Store. This thing is driving me nuts!!!

Ever since installing iTunes V7.x I had stability problems with iTunes and my Video iPod. I finally gave up and rolled back to iTunes 6.04 and restored the iPod to its former firmware. I thought my problems were behind me until I noticed this morning that none of my Podcasts were being updated, even though it looked like it was going through the motions. Every single podcast had a with the message:
"There was a problem downloading "xxx". The network connection was reset"
I then tried accessing the Music Store and got the message:
"iTunes could not connect to the Music Store. The network connection was reset."
I checked and re-entered my Apple account name and password, but still no go. If I went to the Apple web site directly, then the Apple store, I had no problem logging in. In the early iTune days I had the same "network connection reset" problem, but Apple apparently fixed it. Now here it is again. It is my gut feel that the problem has something to do with the fact that I depend on a satellite internet feed (Hughesnet). I'm guessing that there is some security feature either in iTunes, the Music Store, or both that is getting confused by the long turn-around time (latency) resulting from using satellite, but no way to prove it (unfortunately, due to poor health, I can't get out to try other internet connections).
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Believe it or not I got mine working finally though I'm not sure which of the following steps, if any, did the trick. I posted this problem in the DSLReports forum. Apparently several people had problems though none mentioned iTunes specifically. The 'fix' was to go into the advanced menu and change the proxy port to something other than Port: 87. The idea was that this effectively turns off the proxy server or I should say forces your receiver to not use the proxy server. Well I tried this and didn't see any difference. Rather than screw anything else up I decided to reset the DW7000 thus restoring the original settings. For some reason it all of sudden could finally access the Music Store, update podcasts, etc.; i.e. it started working.
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 20" Intel iMac (2.0GB RAM, 500GB HD + 1.5TB external, 20" Cineama Display) Mac OS X (10.4.7) All tools, no talent!

I have used I tunes to download music with a paid I tunes card. I can no longer open the music store to download my music. When I do open the music store it fades in and out, preventing me from downloading music.

I can nolonge download music from I tunes, because the music store page fades in and out and will not remain permanent to allow me to download music with a pre-paid I tunes card.
Also, why is it you can only download music to an I-pod from one primary computer. Is there a method that will allow me to download music from a variety of computers.

it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
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Ken Newquist
Lafayette College

I can't open the music store error 502

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