I can't open the program. I get an error message.

I can't open the program. I get an error message.

As Pat said, we need to know what program and the text of the error plus some system specs. Those messages are there for a reason, not just for fun.
Mylenium

Similar Messages

  • I have been using Elements 12 without a problem for 9 months.  Now when I try to open the program, I get an error message  "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all.  What can I do to open the program?

    I have been using Elements 12 without a problem for 9 months.  Now when I try to open the program, I get an error message  "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all.  What can I do to open the program?

    Thank you for responding.  Nothing actually worked!  After reading the posts online, I called Apple.  They indicated they have seen problems with some software after their upgrades.  The technician was able to fix the problem on my computer remotely, but I have no clue what he did!  But, it was definitely related to their recent upgrade to my computer.

  • I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program.  How to I resolve this?

    I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program.  How to I resolve this?

    Hi Noel,
    I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
    You ask: "So why didn't you provide the same?"
    It just didn't occur to me to do so.
    My intent was to report that there was at least one other user encountering a similar problem.  It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of  their best known products to fail to run quite so completely after a clean install 
    I also see that I misreported the OS I'm running - its Windows 8.
    If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
    Perhaps the following from the event log:
    Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
    Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
    Exception code: 0xc0000005
    Fault offset: 0x0000000000809283
    Faulting process id: 0x1f48
    Faulting application start time: 0x01cfca332430f3a7
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
    Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
    Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
    Faulting package full name:
    Faulting package-relative application ID:
    The X230 has Intel HD 4000 graphics support built in to the processor.  Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
    In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
    - download the zip version of the generic driver from Intel
    - use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver.

  • My macbook is loaded with microsoft work and every time I try and open the program I get an error reading and it will not open.  Powerpoint and the other applications still respond!

    my macbook is loaded with microsoft word for macs and every time I try and open the program I get an error reading and it will not open. This is what it says:
    The application Microsof Word quit eunexpectedly.  Powerpoint and the other applications still respond!

    The joys of Microsoft!
    Maybe the preferences file is corrupted.  You should be able to find the Word preferences file in the folder:
    your user name/Library/Preferences
    Its name is com.microsoft.Word.plist
    I suggest you drag this another folder and try Word again. 
    If that doesn't work then you might find clearing the cache files will fix the problem.  You can do this manually but I never bother. Instead I use a program like Snow Leopard Cache Cleaner (shareware) or Onyx (free). These programs do lots of other maintenance jobs so it's worth having at least one of them.
    Bob

  • After downloading software for 123Cheese Photobook (Australia), when I try to open the program, i get: "Initialization error... Could not create the application support directory 'Macintosh HD:Library:Application Support:123 Cheese:'. Please help.

    After downloading software for 123Cheese Photobook (Australia), when I try to open the program, i get: "Initialization error... Could not create the application support directory 'Macintosh HD:Library:Application Support:123 Cheese:'. Please help. The MacBook Pro is one day old.
    Thanks

    Hi, Im am also having this same problem,same message, trying to make a photobook with a non-refundable voucher. my Macbook pro is like 2 months old and im up to date with all of my updates.
    What ended up happening with this problem for you because, Ive emailed cheese123 3 times and they haven't replied???
    Can you help me? Thanx

  • I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to l

    I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to launch any of my programs from adobe. I tried to do a trail with a program and I am still getting the same message.

    Davinci thank you for the update.
    Please utilize any available uninstallers that are located in the Applications/Utilities/Adobe Installers folder.  Once all of the available uninstallers have been run you will then want to rerun the CC Cleaner Tool.  You can find directions on the use of the CC Cleaner Tool and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.  After the CC Cleaner Tool is run then please reinstall the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
    The CC Cleaner Tool is designed to be used after running the uninstallers.  Without running the uninstallers first then a complete removal may not be possible.

  • I have Elements 12 installed.  When I am in the catalog, click on a photo, then want to open the Editor, I get an error message.  If I click on Editor from the Welcome screen, I get the same error message.  Why doesn't Editor work?  Thanks.

    I have Elements 12 installed.  When I am in the catalog, click on a photo, then want to open the Editor, I get an error message.  If I click on Editor from the Welcome screen, I get the same error message.  Why doesn't Editor work?  Thanks.

    You'd better ask in the Elements forum.
    Photoshop Elements

  • I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!

    I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
    I have removed it and redownloaded it several times, and still no luck... HELP!
    When I contacted Adobe support that's all they suggested, to reinstall...

    taveliben
    What computer operating system?
    Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
    factors before that.
    1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
    Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
    2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
    3. Are you working with a pen and tablet device instead of mouse?
    4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
    4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
    Let us start here and then decide what next based on the details in your reply.
    Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
    exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
    But, let us rule in or out the first 4.
    Any questions or need clarification on any of the above, please do not hesitate to ask.
    Thank you.
    ATR

  • The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message

    Hello,
    Please help me figure this out. I'm very unhappy at the moment. I'm fustrated and don't have any idea how to revert to the original version before the update was done on iMovie 10. I NEVER hated APPLE until NOW!! I love APPLE products and apps so please help me stay in that mindset. So I worked on some movie projects when I got my macbook pro 6 months ago. I update reguarly. I saw the update prompt and honestly, I did not think I would have ANY issuess with opening my previous files that I created only a few months ago with this updated version.The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message and the iMovie app closes. Last night I saw the file and tried to open it but no luck. Error message came up again. I reboot and turned off my laptop for the evening and tried again just now but nothing!! I need that video. My job depends on it! I worked so hard on this wedding video and now it's lost and won't open. I work another job and don't have much time. I really don't want to start all over again. Please help me. Thanks so much for your assistance.
    Fustrated APPLE customer
    Jolly A. Rupp

    I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
    I am running Yosemitie on a  iMac.
    Paul

  • I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and i was using it just fine yesterday.

    I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and I was using it just fine yesterday.
    2015-02-24_1129 - DavidIpromote's library

    Try resetting Photoshop Preferences.   Use your Photoshop start icon to launch Photoshop and immediately press and hole Shift+Ctrl|CMD+Alt|Option keys   Photoshop should Prompt you with Do you want your Preferences deleted. Reply yes.   Photoshop should then delete your user ID preferences and then create a default set of preferences for your ID and start successfully.

  • I downloader all the Adobe Presenter, looks like everything downloaded but when I open the program I get the following message: The file archive part of Presenter is missing. You need all parts in the same folder

    I downloadedall the Adobe Presenter, looks like everything downloaded but when I open the program I get the following message: The file archive part of Presenter is missing. You need all parts in the same folder

    HI There,
    It seems that Presenter is not fully downloaded. Please check you have downloaded .exe and .7z files successfully. In case you are still facing the issue then please click on the following link to chat with the support :  Chat
    with an Expert
    Regards,
    Mayank

  • I am a subscriber to cs6 and LR5.  I was never given a serial number and i can't open the programs without one.  how can i find my serial number?  it's not on my receipt?

    i am a subscriber to cs6 and LR5.  i was never given a serial number and i can't open the programs.  where can i access this information?

    Cloud programs do not use a serial number, they use your paid Cloud subscription log in
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • I can't open the slot to get my micro SIM card in my new iPhone 5?

    I Have just got the new iPhone 5 I can't open the slot to get my micro sim in. I have used the little tool but it won't budge. Help!

    Tried a paperclip doesn't work. When I push it in the little hole it's as if it hits a wall or something nothing happens. Have I pushed it too hard?

  • I have just purchased Photoshop Elementar in Swedish, but can not open the program.

    I have just purchases Photoshop Elementar in Swedish, but can not open the program. Why?

    what file(s) (name and extension) did you download?
    what are you clicking to start installation?
    what do you see after clicking?

  • Getting "Can not open the file due to unknown error(FRM:0007)"

    Getting "Can not open the file due to unknown error(FRM:0007)", when refreshing the local copy of Deski report  from user docs.
    Any assistance
    Thanks,
    Sasi.

    Hi Sasi,
    One of the reason for this error is corrupted universe.So you can try following steps and restore copy of universe and then try to import this universe and check whether it works.
    1.While importing a universe, a temp file is created in the users local settings temp directory.
    2. For example C:\Documents and Settings\brijones\Local Settings\Temp\0dd0b0a7 .
    3. File has no extension is relatively the same size as the original universe file.
    4.Rename this file to original universe name.
    I hope it helps.
    Regards,
    Snehal

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