I can't open, uninstall or update my iTunes?
If I open iTunes it freezes my computer. If I try to install an update, it begins to open the installer for about 10 seconds and then it closes and nothing else happens. If I try to uninstall it via Windows Installer on my Control Pannel, I get the error message (translated from Norwegian): "Cannot obtain access from Windows Installer. This can happen if Windows Installer is not installed correctly." ("Får ikke tilgang til tjenesten Windows Installer. Dette kan skje hvis Windows Installer ikke er installert på riktig måte").
I've tried uninstalling a different program and it worked, so it's not Windows Installer there's an issue with, it's iTunes.
I am very stuck. Any ideas as to where to go from here?
"Cannot obtain access from Windows Installer. This can happen if Windows Installer is not installed correctly." ("Får ikke tilgang til tjenesten Windows Installer. Dette kan skje hvis Windows Installer ikke er installert på riktig måte").
Is this a 64-bit system? If so try the following user tip:
"The Windows Installer Service could not be accessed" error messages when installing iTunes for Windows on 64-bit systems
Similar Messages
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I can't open my iPod library in iTunes, the app doesn't show the device at all, no error message, nothing, but windows 8 opens it like it would a flash drive. It has worked for me before just fine and both have the most updated software versions. HELP PLEASE!
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I can't Start, Uninstall of Install new iTunes. I'm getting the same error message: "Window Installer Service could not be accessed". No other programs having similar problem. Any suggestions how to fix it?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
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How can I open a second window in iTunes?
When I see some albums in the the iTunes Store I want to check whether I have some of the songs already. The Search function in the Store only refers to the store and not to my Library. So how can I open a second window in iTunes (one with the Store and one with my Library) to make it easier to compare?
ThanksMy understanding it that was removed from iTunes recently (I still run iTunes 7.5 from 2007), so no, not unless you downgrade iTunes (which is not easy). You can send feedback to Apple about reinstating it but I have yet to see Apple reinstate something that appeared to have been deliberately removed from its software, despite vociferous complaints on this forum.
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I can not open different sites after installing itunes. I can`t open google.com or youtube.com. Why?
Before anyone can help, they need information to work with. Basic stuff: What version of iPhoto. What version of the Operating System. Details. What were you doing when the problem arose? Did it ever work properly? Step-by-step descriptions of how you got to this issue. If something doesn't work, are there error messages? What happens when you try to do this thing? And what steps have you tried already to solve the issue. With this kind of information somebody can develop a starting point for troubleshooting the issue.
Posts that consist of "iPhoto doesn't work. Help" or "iPhoto won't print" or "Suddenly I have no photos!!!!!!!!!!" mean that a helper is simply guessing. With information, s/he may be able to get your issue resolved sooner. -
I can't install the new itunes after downloading the message says "this saftware requires mac OSX 10.6.8 or later" I have a new iphone 5 that I can't use until I update my itunes. What do I do?
You will need to Upgrade to Snow Leopard to get a Compatible version of iTunes to Sync your Device.
Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
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I am trying to create a ringtone, when I right click and and go to get info I can't open anything under options. Itunes is not allowing me to do anything under options including changing the start and stop times. ??
GarageBand '11 - Create an iPhone ringtone - Apple Support
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I downloaded the latest iTunes and I now can't open it or download another iTunes also the icon has turned to an application icon also no safari server
Take a look at this Apple document -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Are you seeing a user-specific or system-wide problem?
Also, on a Mac you can reset Safari from Safari> Reset Safari, you'll probably see a similar option in the Safari menubar on your Windows computer. -
Can't open Illustrator after update error 16
Adobe did an automatic update and since I can not open illustrator or any adobe program.
tells me uninstall then reinstall and gives me error code 16, anything else I can do, or a reason it did this?
thanksi,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
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Try running the combo update.
10.9.5 Combo Update
If that doesn't work, try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
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I cannot open pages. The message says, can't open pages while being updated. I did not knowingly update anything.
The program is stuck in this mode. can you help?Your copy of Pages may have gotten stuck when downloading. This article explains how to fix a stuck Mavericks download; the same procedure should help with any application:
How to fix broken Mac OS X Mavericks download issues | Digital Trends
http://www.digitaltrends.com/computing/how-to-fix-a-broken-os-x-mavericks-downlo ad/ -
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I have Windows 7, 64 bit. I recently relented to constant requests to update my Adobe Reader 9.0 (free vers.) to Adobe Reader X. The update erased my former version. Now I can't open any of the .pdf files as it says "the network path was not found." I tried the Repair installation, it just installed Adobe Reader 10.1.1, which I assume is the same as the X version. How do I get Adobe Reader to open my .pdf files?
Try running the combo update.
10.9.5 Combo Update
If that doesn't work, try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
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After updating Mountain Lion, I can't open iCal. It keeps reopening and sending report to Apple if I press restart.
What can I do?Welcome to Apple Support Communities
Open Finder and delete:
~/Library/Caches/com.apple.iCal
~/Library/Preferences/com.apple.iCal.plist
If it doesn't help, press Command and R keys in boot and reinstall OS X -
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Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
I am getting an error message saying that mail can't open because the newer version may be located elsewhere than in applications. I have checked and I have versions 4.5 and 4.6 in applications. I have followed instructions in help to reinstall Mac OS and security update then try mail again, but it still doesn't work. Do I need to delete 4.5? Sounds daft to you experts I'm sure, but am worried I will lose all my emails if I do so. Also, seems that Adobe wants to open all files as default, but I can't figure out how to change that (in case that's the problem). Would love some help, please.
Delete 4.5. I would then go through the steps again (see here). It won't lose your setting or messages.
Select a file that Adobe is opening, Command-I to bring up the Info window, choose what it should be opened with, then click Change All.
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